Trouble shooting 2 heat pumps

[SMUSEBY]

I've installed 2 new heat pumps, and the mode of both Ecobee is changing from Auto or Cool to Off, and the set points are also changing.
In both thermostats, I have disabled the occupancy sensor capability,
I have created a diagnostic email to report a change of the mode or set point for both thermostats.
Because it is necessary to update the thermostat to capture a mode change, I have created a schedule that runs every 60 seconds to update the two thermostats.
Two questions:
1) the schedule is an awkward approach, and I'm hoping you might have a better idea to capture a mode/setpoint change
2) for the better email message, neither "setpointCool" or "coolSetpoint" populates the email message. Is there a way to get the heat and cool set points?
Bob

[DaveL17]

the schedule is an awkward approach, and I'm hoping you might have a better idea to capture a mode/setpoint change

Don't use a schedule, use a trigger. Something like, Device State Changed > Cool Setpoint > Has Any Change.

Do another one for Mode.

for the better email message, neither "setpointCool" or "coolSetpoint" populates the email message. Is there a way to get the heat and cool set points?

Create a Variable and then using your trigger, Variable Actions > Insert Device State into Variable > Select your device > Edit Action Settings and then Insert State "setpointCool" into the variable you created.

If that doesn't work for you, you'll have to provide more detail on how you're creating the email message.

[SMUSEBY]

Don't use a schedule, use a trigger. Something like, Device State Changed > Cool Setpoint > Has Any Change.

Do another one for Mode.

That was my first approach. It doesn't work because a change in the mode for set point by a means other than Indigo does not update the device in Indigo. I am using the schedule as a work-around - updating the devices every 60 seconds.

Create a Variable and then using your trigger, Variable Actions > Insert Device State into Variable > Select your device > Edit Action Settings and then Insert State "setpointCool" into the variable you created.

Same problem, if I understand you - the variable needs to be triggered by a change in the thermostat settings for mode, and the two set points.

[jay (support)]

I believe that the plugin only updates status from their cloud servers every 15 minutes. This is likely a rate limit imposed by Ecobee. So you can’t really use data in a real-time decision.

[SMUSEBY]

That’s potentially a good piece of information. 15 minutes, if that’s what it is, would be close enough.

[FlyingDiver]

That’s potentially a good piece of information. 15 minutes, if that’s what it is, would be close enough.

The refresh interval is in the plugin config dialog.

[SMUSEBY]

Once again, my apologies for not looking. Thank you for both your patience, and your awesome plug-ins.
Now, if I can only figure out why the thermostats are turning off my heat pumps. occupancy disabled, only one comfort zone (home) with settings for midnight. I don't get it. - I'm on hold now with ecobee customer support.

[SMUSEBY]

Found it - poorly labeled schedules.