Can't validate login

[rgspb]

I'm using version 7.5.3 with Indio 2021.1.1 and High Sierra and keep getting Invalid login in the setup. I've triple checked my login credentials and they are correct. What do I try next?

[ryanbuckner]

I'm using version 7.5.3 with Indio 2021.1.1 and High Sierra and keep getting Invalid login in the setup. I've triple checked my login credentials and they are correct. What do I try next?

Make sure your client version and server versions are the same

[rgspb]

I'm using version 7.5.3 with Indio 2021.1.1 and High Sierra and keep getting Invalid login in the setup. I've triple checked my login credentials and they are correct. What do I try next?

Make sure your client version and server versions are the same

Of Indigo? I've only got the server running.

[ryanbuckner]

My mistake. This is a plugin specific question

[FlyingDiver]

I'm using version 7.5.3 with Indio 2021.1.1 and High Sierra and keep getting Invalid login in the setup. I've triple checked my login credentials and they are correct. What do I try next?

Turn on debug logging and restart the plug-in.


Sent from my iPhone using Tapatalk

[rgspb]

Sep 18, 2021 at 8:01:58 PM
MyQ Debug logLevel = 5
MyQ Debug myqLogin response = {
"SecurityToken": "",
"ReturnCode": "0",
"ErrorMessage": "please contact customer care, supportID: 3927793506220115376",
"CorrelationId": ""
}
MyQ Debug myqLogin failure, status_code = 400
Error plugin "MyQ 7.5.3" (pid 14351) unexpectedly stopped -- restarting in 5 seconds
Reloading plugin "MyQ 7.5.3"
Starting plugin "MyQ 7.5.3" (pid 14428)
Started plugin "MyQ 7.5.3"
MyQ Starting MyQ

[FlyingDiver]

Try the latest pre-release: https://github.com/FlyingDiver/Indigo-MyQ/releases

[rgspb]

That did it, thank you! I still can't setup any devices but at least I'm able to log in.

[MattDinOC]

I am having the same auth problem with the MyQ server... I tried updating to the latest prerelease, but I get these errors:

Code: Select all

   Upgrading plugin MyQ to newer version 7.7.1 (previous version moved to trash)
   Loading plugin "MyQ 7.7.1"
   Starting plugin "MyQ 7.7.1" (pid 87273)
   Started plugin "MyQ 7.7.1"
   MyQ                             Starting MyQ
   MyQ Error                       Error in plugin execution startup:

Traceback (most recent call last):
  File "plugin.py", line 67, in startup
  File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/subprocess.py", line 394, in __init__
  File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/subprocess.py", line 1047, in _execute_child
OSError: [Errno 2] No such file or directory

   MyQ                             Garage Door (CG08500FA764): Starting myqOpener Device 1847282094
   MyQ Warning                     Unknown writing to subprocess: ''Plugin' object has no attribute 'pymyq''
   MyQ Warning                     Unknown writing to subprocess: ''Plugin' object has no attribute 'pymyq''

Is this because I'm on Indigo 7.5.0 with MacOS Mojave?

Thanks,
Matt

[FlyingDiver]

If you don't have Python3 installed per the instructions in the Beta 7.6.0 thread, then it won't work.

[MattDinOC]

Great, thanks!