Bad return code: Unauthorized

[t-star]

Anyone else seeing these messages. Turned debug messages on.

Thoughts?

MyQ Starting MyQ
MyQ Error getDevices: Bad return code: Unauthorized (216)
MyQ Checking for updates...
MyQ No updates are available

Oct 31, 2017, 4:47:16 PM
MyQ Debug logLevel = 10
MyQ Debug myqLogin successfull
MyQ Debug logLevel = 10
MyQ Debug updateFrequency = 0.0
MyQ Debug statusFrequency = 600.0
MyQ Debug myqLogin successfull
MyQ Error getDevices: Bad return code: Unauthorized (216)

Oct 31, 2017, 4:47:40 PM
MyQ Debug myqLogin successfull
MyQ Error getDevices: Bad return code: Unauthorized (216)

[FlyingDiver]

No idea. I don't get that one even if I use a bad username or opener brand.

Did this work before? Do you have the latest plugin?

[t-star]

was working fine. I think that I have the latest. It says I have version 7.1.8.

Just noticed it one day in the logs.

Tried to delete the plugin and reinstall it. didn't help.

[FlyingDiver]

What's your poll interval? Maybe it was polling too much and your account got blacklisted. Does the MyQ website and/or App still work?

[t-star]

set to 10. (default).

Website and app work fine. What do i need to do to totally remove it is i can start over?

[FlyingDiver]

set to 10. (default).

Website and app work fine. What do i need to do to totally remove it is i can start over?

Well, you could disable the plugin, then delete the preferences file, then re-enable it. You'll need to do the config again. I kinda doubt it'll help. It really looks like your login has been blacklisted somehow.

I'll check and see if there's any update to the library I use to talk to the MyQ servers. I didn't write the underlying comm code.

[t-star]

the debugging info (first post) shows that the login was successful. So not sure what is going on.

[FlyingDiver]

the debugging info (first post) shows that the login was successful. So not sure what is going on.

I don't get it either. It's returning a success code on the login, then unauthorized on the devices. Makes no sense to me.

[t-star]

i re-installed it. no luck.

i will leave it disabled for a while. I also changed the poll to every 2 hours.

[dliccardo]

I also starting getting the exact same error with version 7.1.8:

MyQ Error getDevices: Bad return code: Unauthorized (216)

My opener is working normally through the MyQ iOS app.

I'm happy to try beta's, send back lots, etc. if its helpful...
Darren

[FlyingDiver]

Anyone having this issue, please report here what brand you have selected in the config panel.

And let me know what happens if you pick a different brand.

I have a Liftmaster system with two openers, and am unable to replicate this error. There was a problem with the MyQ servers a couple days ago, but that seems to have been corrected.

[dliccardo]

I have a Liftmaster system. When I change configuration to Craftsman, I get a login failure:

MyQ Error myqLogin failure, Bad return code: The username or password you entered is incorrect. Try again. (203)

When I change to Chamberlain, I get the same 216 failure.

Thanks for your attention!
Darren

[t-star]

i have chamberlain selected.

[FlyingDiver]

i have chamberlain selected.

Any change if you try Liftmaster or Craftsman?

[ZachBenz]

Same exact problem here. I have Liftmaster selected as the brand; haven't changed any settings in months, and everything was working fine until sometime recently.