Reflector isn't working after update

Posted on
Sun Dec 10, 2023 11:55 am
Frakke offline
Posts: 97
Joined: May 05, 2016

Reflector isn't working after update

Hi All,

I just updated to the latest version, but getting this error now.
Error failed to create reflector connection: [Errno 1] Operation not permitted: '/Library/Application Support/Perceptive Automation/Indigo 2023.1/Preferences/PrismReflector/id_rsa.pub'


What can I do about this please?

Regards

Posted on
Mon Dec 11, 2023 11:46 am
jay (support) offline
Site Admin
User avatar
Posts: 18277
Joined: Mar 19, 2008
Location: Austin, Texas

Re: Reflector isn't working after update

Reset your reflector's activation.

If that doesn't work, then continue on to the Manual Reset instructions.

Jay (Indigo Support)
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Posted on
Mon Dec 11, 2023 12:25 pm
Frakke offline
Posts: 97
Joined: May 05, 2016

Re: Reflector isn't working after update

jay (support) wrote:
Reset your reflector's activation.

If that doesn't work, then continue on to the Manual Reset instructions.



Manual reset did the trick, thanks!

Posted on
Sat Apr 27, 2024 8:23 am
Ericbo offline
Posts: 141
Joined: Sep 18, 2012

Re: Reflector isn't working after update

Similar though not 100% sure if the reflector not working anymore is due to OS update.
When out of wifi range, getting "reflector connection down" on iPhone Indigo Touch
Going to start local server, getting "reflector status: waiting for activation"
When clicking on "activate reflector" going to my licenses page with a message "click on the create reflector button next to your Indigo 7 or greater ..." but no such button
When checking my license page, it shows my reflector activated
Thank you for the help!

Posted on
Mon Apr 29, 2024 12:33 pm
jay (support) offline
Site Admin
User avatar
Posts: 18277
Joined: Mar 19, 2008
Location: Austin, Texas

Re: Reflector isn't working after update

Sounds like you need to reset your reflector's activation.

Jay (Indigo Support)
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Posted on
Mon Apr 29, 2024 4:05 pm
dprlemon offline
Posts: 52
Joined: Nov 22, 2008
Location: Winchester, TN

Re: Reflector isn't working after update

Thanks for that. My reflector has been showing down for 2 weeks! It looks good now after following your instructions to reset.

Posted on
Wed May 01, 2024 5:58 pm
Ericbo offline
Posts: 141
Joined: Sep 18, 2012

Re: Reflector isn't working after update

jay (support) wrote:
Sounds like you need to reset your reflector's activation.

Thank you, did the automatic, the manual and few more ... and working!

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