Reflector errors

Posted on
Wed Mar 24, 2021 2:29 pm
matt (support) offline
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Re: Reflector errors

From my previous post:

Copy/paste your entire Event Log window (after an Indigo Server restart) into a reply so we can get more of a scope on the problem.

If you aren't comfortable posting it to the forum then email it to us.

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Posted on
Wed Mar 24, 2021 6:06 pm
matt (support) offline
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Re: Reflector errors

I just sent you an email off-forum with some additional troubleshooting steps.

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Posted on
Thu Mar 25, 2021 2:55 am
davinci offline

Re: Reflector errors

Thanks matt.

After stopping the server and deleting this file the error is gone.
/Library/Application Support/Perceptive Automation/Indigo 7.5/Preferences/Indigo Registration.indiPref

Posted on
Tue Nov 14, 2023 9:18 am
SearchCz offline
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Joined: Sep 18, 2019

Re: Reflector errors

Me too?

I'm having troubles that I think all relate to this error message that's popping up in my log:

Error Unable to authenticate with IndigoDomo.com (server might be down temporarily for maintenance).

I am able to successfully access my "Indigo Touch for Web" reflector from the Mac that hosts my Indigo 2022.2 server. But when I cannot mange or deactivate my license, and when I attempt an update to 2023.1, running that new server throws an error popup about my trial license being expired. (I am on a current up-to-date license).

Any idea how I can isolate and fix this problem so I can update my server to 2023?

Posted on
Tue Nov 14, 2023 9:47 am
matt (support) offline
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Re: Reflector errors

That error is normally caused by a network connectivity problem (which could be anywhere: your LAN, ISP, or the routers between your ISP and our hosted server).

Can you access this URL from your Mac running the Indigo Server?

https://indigodomo.com

and does Indigo ever create the reflector connection?

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Posted on
Thu Nov 16, 2023 9:11 am
SearchCz offline
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Re: Reflector errors

Adter I deleted my Indigo Registration.indiPref I was able to log in and all my authentication and reflector issues were resolved.

Posted on
Thu Nov 16, 2023 10:15 am
gadgetnut offline
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Re: Reflector errors

Thank you @SearchCZ, thank you @davinci, thank you @Matt

After stopping the server and deleting this file:

/Library/Application Support/Perceptive Automation/Indigo 2023.1/Preferences/Indigo Registration

I rebooted, I was able to log in and all my authentication, authorization, and Indigo Smarthome Skill integration with Alexa problems were resolved.

Alexa voice control under macOS Sonoma and Starlink is working normally again.

Posted on
Thu Nov 16, 2023 10:20 am
jay (support) offline
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Re: Reflector errors

gadgetnut wrote:
I rebooted, I was able to log in and all my authentication, authorization, and Indigo Smarthome Skill integration with Alexa problems were resolved.


Glad that worked for you. I can't see how that corrected a network error, but the end result is that it works!

Jay (Indigo Support)
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Posted on
Sun Jan 28, 2024 8:34 pm
neetorama offline
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Joined: Feb 23, 2016

Re: Reflector errors

I ran into the same issue. Deleting Indigo Registration.indiPref worked for me too.

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