Can't add August Smart Lock Pro

Posted on
Wed May 13, 2020 7:20 pm
gabbas offline
Posts: 37
Joined: Jun 22, 2008

Can't add August Smart Lock Pro

Hi everyone. I have a couple of 3rd-gen August Smart Lock Pro units that I'd like to connect to using Z-Wave so I don't have to rely on polling August's cloud server. But I hit an error when trying to add them. Any hints please? They show up in the "Sync using node:" menu, but then when I click the "Sync" button I get a timeout error (log below). The funny thing is that (although I'm not fluent in raw Z-Wave communication) it looks like the lock is responding with an ACK, and Indigo is ignoring the response. Thoughts?
TIA, -Greg.

Code: Select all
May 13, 2020 at 6:05:08 PM
   Z-Wave Debug                    intiatingSyncUI (timeout in 1500 seconds)
   Z-Wave                          Syncing - started for "016 - Keypad Door Lock"
   Z-Wave Debug                    SENT getNodeNeighbors: 01 06 00 80 10 01 01 69
   Z-Wave Debug                    RCVD getNodeNeighbors: 01 20 01 80 40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1E (no inbound callback)
   Z-Wave Debug                    . .  getNodeNeighbors: nodeId 016, neighbors: 7
   Z-Wave                          Syncing - retrieved module neighbors list: 7
   Z-Wave                          Syncing - assigning return route to "016 - Keypad Door Lock"
   Z-Wave Debug                    SENT assignReturnRoute: 01 05 00 46 10 01 AD
   Z-Wave Debug                    RCVD assignReturnRoute: 01 04 01 46 01 BD (no inbound callback)
   Z-Wave Debug                    RCVD assignReturnRoute: 01 05 00 46 01 00 BD
   Z-Wave Debug                    . .  assignReturnRoute: node 016, success 1
   Z-Wave                          Syncing - assigned return route
   Z-Wave Debug                    SENT requestNodeInfo: 01 06 00 60 10 24 F1 5C
   Z-Wave Debug                    RCVD nodeInfoFrame: 01 0D 00 49 84 10 07 04 40 03 5E 55 98 9F 63
   Z-Wave Debug                    . .  nodeInfoFrame: node 016, combined class list: 20v1 62v1 63v1 55v1 86v1 98v1 72v1 5Ev1 9Fv1
   Z-Wave Debug                    SENT requestManufactureInfo: 01 09 00 13 10 02 72 04 25 F2 56
   Z-Wave Debug                    RCVD requestManufactureInfo: 01 07 00 13 F2 00 00 02 1B (node ACK)
   Z-Wave Debug                    timeout waiting for reply from module (non-fatal, skipping request)
   Z-Wave Debug                    SENT requestVersInfoGen: 01 09 00 13 10 02 86 11 25 F3 B6
   Z-Wave Debug                    RCVD requestVersInfoGen: 01 07 00 13 F3 00 00 7D 65 (node ACK)
   Z-Wave Debug                    timeout waiting for reply from module (retrying)
   Z-Wave Debug                    SENT requestVersInfoGen: 01 09 00 13 10 02 86 11 25 F4 B1
   Z-Wave Debug                    RCVD requestVersInfoGen: 01 07 00 13 F4 00 00 7E 61 (node ACK)
   Z-Wave Debug                    timeout waiting for reply from module (retrying)
   Z-Wave Debug                    SENT requestVersInfoGen: 01 09 00 13 10 02 86 11 25 F5 B0
   Z-Wave Debug                    RCVD requestVersInfoGen: 01 07 00 13 F5 00 00 82 9C (node ACK)
   Z-Wave Debug                    timeout waiting for reply from module (retrying)
   Z-Wave Debug                    maximum retry count exceeded waiting reply from module
   Z-Wave Error                    Syncing - failed
   Z-Wave Error                    Timeout waiting for "016 - Keypad Door Lock". Module might be asleep, or is unreachable.
   Z-Wave Debug                    terminatingSyncUI

Posted on
Wed May 13, 2020 7:31 pm
Dual offline
Posts: 154
Joined: Feb 05, 2019

Re: Can't add August Smart Lock Pro

I’m not familiar with your lock. I have several Kwikset locks. Are you adding them with encryption enabled or disabled? Locks usually require encryption enabled. Also best to remove the lock and take it to your hub for best results. It can fail if it is not near the hub. Good luck.


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Posted on
Thu May 14, 2020 11:04 am
howartp offline
Posts: 4084
Joined: Jan 09, 2014
Location: West Yorkshire, UK

Re: Can't add August Smart Lock Pro

Indigo is timing out waiting for reply from the lock, not the other way round.

As replied above, make sure you’re using encryption and make sure the Zstick is still in the Mac (you cant use encryption with the Zstick at the lock), and if there’s a button to wake/keep awake the lock whilst it’s syncing then use it to stop it sleeping.


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Posted on
Tue May 19, 2020 9:14 am
gabbas offline
Posts: 37
Joined: Jun 22, 2008

Re: Can't add August Smart Lock Pro

Thanks for the replies, guys. I tried it with and without encryption, because I had the same thought. Is there anyone who has successfully paired an August lock with Indigo via Z-Wave ?

Posted on
Tue May 19, 2020 12:32 pm
matt (support) offline
Site Admin
User avatar
Posts: 19963
Joined: Jan 27, 2003
Location: Texas

Re: Can't add August Smart Lock Pro

Hi Greg,

I know there are some other forum threads with confirmation that they've gotten the August Smart Lock Pro's to include and sync in Indigo, but I"m not sure what versions they had.

Your first Event Log snipped shows the lock wasn't included with encryption. Exclude it (you must exclude first) then re-include with encryption and re-sync. Copy/paste the Event Log results of all that (exclusion, inclusion w/ encryption, and sync attempt) into a reply if it still doesn't work.

Image

Posted on
Wed May 20, 2020 8:48 pm
vtmikel offline
Posts: 474
Joined: Aug 31, 2012
Location: Boston, MA

Re: Can't add August Smart Lock Pro

August pro works well for me. Let me know if I can help.


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Posted on
Thu May 21, 2020 7:52 pm
gabbas offline
Posts: 37
Joined: Jun 22, 2008

Re: Can't add August Smart Lock Pro

Thanks guys! I got it working. I had to exclude it and then re-include with encryption.

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