Indigo 7 stopped working

Posted on
Tue Jan 01, 2019 12:57 pm
jay (support) offline
Site Admin
User avatar
Posts: 15519
Joined: Mar 19, 2008
Location: Austin, Texas

Re: Indigo 7 stopped working

Open the Activity Monitor application, and type Indigo into the search box in the top right corner. Take a screenshot of what shows.

Jay (Indigo Support)
Twitter | Facebook | LinkedIn

Posted on
Tue Jan 01, 2019 1:43 pm
bighop offline
Posts: 308
Joined: Feb 21, 2011

Re: Indigo 7 stopped working

I'm not sure what is going on if the server is running. I will see the main window pop up with all of my devices, it asks for an email and password for activation. When I type that information in, it the window goes away.

I'm not able to log into my reflector as well. I haven't tried reseting that.

Activity monitor attached.
Attachments
Activity monitorJPG.JPG
Activity monitorJPG.JPG (453.92 KiB) Viewed 516 times

Posted on
Tue Jan 01, 2019 1:53 pm
matt (support) offline
Site Admin
User avatar
Posts: 19171
Joined: Jan 27, 2003
Location: Texas

Re: Indigo 7 stopped working

Try totally disabling the macOS firewall (and any 3rd party firewall software you might have installed). Can you then get it started?

If not, then find the most recent Event Log file (in /Library/Application Support/Perceptive Automation/Indigo 7/Logs/) and email it to us at support AT indigodomo DOT com.

Image

Posted on
Tue Jan 01, 2019 4:14 pm
MarcoGT offline
Posts: 640
Joined: Sep 11, 2014
Location: Germany

Re: Indigo 7 stopped working

Is the server running on the Mac where you are starting the client?

Posted on
Tue Jan 01, 2019 6:24 pm
bighop offline
Posts: 308
Joined: Feb 21, 2011

Re: Indigo 7 stopped working

Yes, my Mac mini is my server, that is where the program is running.

Posted on
Sat Jan 05, 2019 3:07 pm
bighop offline
Posts: 308
Joined: Feb 21, 2011

Re: Indigo 7 stopped working

I reinstalled Indigo 7.2, the program opens, but when I go to select the 2413U PowerLinc interface... the program goes back to "searching for the Indigo server". This interface is about 3 years old... Would a bad 2413U account for all of this?

Posted on
Sat Jan 05, 2019 3:09 pm
FlyingDiver offline
Posts: 3175
Joined: Jun 07, 2014
Location: Southwest Florida, USA

Re: Indigo 7 stopped working

There's something fundamentally wrong with your system. Because (IMO) you should never get that error if the client and server are on the same computer.

If you're willing to install TeamViewer on that system I could remote in and take a look.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Sat Jan 05, 2019 3:17 pm
bighop offline
Posts: 308
Joined: Feb 21, 2011

Re: Indigo 7 stopped working

Its a fairly new Mac mini, and I keep it up to date. I'm going to try another port to see if I get the same results. I hid my old folders, and set this up as a new system, when I select the interface, everything stops and spins... I'm thinking this could be the reason now... I think this will be 2413U number 3 for me.

I attached the pictures from the info log window... after I select the 2413U... everything stops.
Attachments
Window error.JPG
Window error.JPG (464.54 KiB) Viewed 422 times

Posted on
Sat Jan 05, 2019 3:20 pm
matt (support) offline
Site Admin
User avatar
Posts: 19171
Joined: Jan 27, 2003
Location: Texas

Re: Indigo 7 stopped working

By stop everything, do you mean you get the spinning beachball cursor and cannot select/do anything in Indigo. or do you just mean that Insteon commands are not being sent but other than Insteon Indigo is still working?

Image

Posted on
Sat Jan 05, 2019 3:24 pm
bighop offline
Posts: 308
Joined: Feb 21, 2011

Re: Indigo 7 stopped working

All the Indigo windows go away, and I just the small window that reads establishing connection to indigo server. I can't open or do anything in the program but force quit it. The program won't open after that, I have to restart the Mac mini to activate it again.

I was just thinking it was the 2413U unit, because this is sounding familiar to me, I think this happened about 3 years ago.

Posted on
Sat Jan 05, 2019 3:32 pm
matt (support) offline
Site Admin
User avatar
Posts: 19171
Joined: Jan 27, 2003
Location: Texas

Re: Indigo 7 stopped working

There have been a couple of cases reported of malfunctioning USB controllers causing lockups.

After it occurs, what happens if you unplug the PowerLinc from the Mac? Does Indigo become responsive again?

Image

Posted on
Sat Jan 05, 2019 3:33 pm
bighop offline
Posts: 308
Joined: Feb 21, 2011

Re: Indigo 7 stopped working

I moved the 2413U to a new port and now its works. I added my old data base and now re-syncing everything... we will see if this works!

Posted on
Sat Jan 05, 2019 3:41 pm
matt (support) offline
Site Admin
User avatar
Posts: 19171
Joined: Jan 27, 2003
Location: Texas

Re: Indigo 7 stopped working

Interesting – I'm glad it is up and working again!

Image

Who is online

Users browsing this forum: No registered users and 0 guests