Indigo can't communicate with USB Insteon 2413U

Posted on
Sat Dec 15, 2018 6:26 pm
dlleon offline
Posts: 70
Joined: Dec 14, 2012

Indigo can't communicate with USB Insteon 2413U

I keep getting interface errors with the USB 2413U modem. I haven't changed much. I've tried power cycling, different cables, and moving Indigo to another computer. No dice.

Any ideas?

Here's the log:

onnected to PowerLinc 2413U interface on port usbserial-AL02YCV8
PowerLinc address 48.F0.E0, firmware version 9.14
PowerLinc Unexpected command 02 73 (flushing)
Error resending previous command (failure response)
Error unknown command bytes received BD 00 (ignoring)
Error resending previous command (busy or unexpected command)
Error resending previous command (failure response)
Error unknown command bytes received FF 40 (ignoring)
Error resending previous command (busy or unexpected command)
Error resending previous command (failure response)
Error unknown command bytes received F5 04 (ignoring)
Error resending previous command (busy or unexpected command)
Interface Failure failed to establish connection with serial interface PowerLinc 2413U on port usbserial-AL02YCV8
Trigger Error
Trigger Interface error
Error unable to execute action -- device plugin Messages not enabled
Error email reply to address not specified: see Email tab in the Preferences Dialog
Action Collection interface error

Posted on
Sat Dec 15, 2018 8:04 pm
FlyingDiver online
Posts: 2870
Joined: Jun 07, 2014
Location: Southwest Florida, USA

Re: Indigo can't communicate with USB Insteon 2413U

Are you sure you have the right serial port selected?

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Sat Dec 15, 2018 9:52 pm
dlleon offline
Posts: 70
Joined: Dec 14, 2012

Re: Indigo can't communicate with USB Insteon 2413U

The only serial port available is usbserial-AL92YCV8.

Posted on
Sun Dec 16, 2018 9:47 am
matt (support) offline
Site Admin
User avatar
Posts: 19086
Joined: Jan 27, 2003
Location: Texas

Re: Indigo can't communicate with USB Insteon 2413U

Are you running macOS High Sierra or Mojave? If so, you may be running into this Apple bug.

Image

Posted on
Mon Dec 17, 2018 8:23 pm
dlleon offline
Posts: 70
Joined: Dec 14, 2012

Re: Indigo can't communicate with USB Insteon 2413U

I think that's it. the problem is the server is headless, no keyboard, and lives in a closet. I use Remote Desktop to access it. Is there a script or something I can run to do the fix?

Posted on
Tue Dec 18, 2018 10:42 am
jay (support) offline
Site Admin
User avatar
Posts: 15338
Joined: Mar 19, 2008
Location: Austin, Texas

Re: Indigo can't communicate with USB Insteon 2413U

dlleon wrote:
I think that's it. the problem is the server is headless, no keyboard, and lives in a closet. I use Remote Desktop to access it. Is there a script or something I can run to do the fix?


Unfortunately, no. Part of the problem is Apple's SIP, which keeps you from doing some of the necessary bits unless you reboot into recovery mode. So a script wouldn't work.

Note: you can install the FTDI driver and see if that fixes the problem. The only issue if that's all you do is that you'll have to unplug/replug the PowerLinc whenever you reboot the Mac (because of the second bug which keeps the right driver from loading at boot time).

Jay (Indigo Support)
Twitter | Facebook | LinkedIn

Posted on
Wed Dec 19, 2018 9:50 pm
dlleon offline
Posts: 70
Joined: Dec 14, 2012

Re: Indigo can't communicate with USB Insteon 2413U

interestingly enough, the problem also occurs on a El Capitan laptop.

Posted on
Thu Dec 20, 2018 10:29 am
jay (support) offline
Site Admin
User avatar
Posts: 15338
Joined: Mar 19, 2008
Location: Austin, Texas

Re: Indigo can't communicate with USB Insteon 2413U

dlleon wrote:
interestingly enough, the problem also occurs on a El Capitan laptop.


So, that means that it's not the driver bug issue at all. That particular failure scenario can also happen in some other scenarios: 1) when some other misbehaving USB device is plugged in (just unplug all other USB devices to see if that helps) 2) the PowerLinc is failing, and 3) when there is a lot of signal noise and the PowerLinc gets confused.

The latter is the most likely so you'll want to work through the signal troubleshooting page to see if you can get to the bottom of it. First try running a long outdoor extension cord from your PowerLinc to an outlet in another room. If you stop seeing the issue then it's likely that the circuit the PowerLinc is plugged into has some significant noise.

Jay (Indigo Support)
Twitter | Facebook | LinkedIn

Page 1 of 1

Who is online

Users browsing this forum: No registered users and 0 guests