Update paused - tap anywhere to resume

Posted on
Sun Aug 12, 2018 4:31 pm
Londonmark offline
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Joined: Feb 29, 2012

Update paused - tap anywhere to resume

Hi

I’m getting the above message periodically on an always on iPad. Seems to be an Indigo message but don’t know what it’s referring to or how to stop it. Any ideas?

LM

Posted on
Sun Aug 12, 2018 4:42 pm
DaveL17 offline
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Re: Update paused - tap anywhere to resume

That sounds like an iOS message.

https://support.apple.com/en-us/HT207165

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Posted on
Sun Aug 12, 2018 4:43 pm
Londonmark offline
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Re: Update paused - tap anywhere to resume

I thought that but it’s not in an Apple format and it only shows up when Indigo is the active app.

Posted on
Sun Aug 12, 2018 5:41 pm
CraigM offline
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Re: Update paused - tap anywhere to resume

I get that message 100% of the time on my iPhone [never on my iPads] when using Indigo App.

Posted on
Sun Aug 12, 2018 6:06 pm
matt (support) offline
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Re: Update paused - tap anywhere to resume

That occurs when the connection for Indigo Touch is currently using a reflector and there have been no UI touches for several minutes. In that case Indigo pauses it automatic updates to prevent excessive bandwidth from bouncing off of our reflector servers. You should not see the message if you are at home on your local WiFi network and Indigo Touch has directly connected to the Indigo Server (because in that case the reflector isn't used).

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Posted on
Sun Aug 12, 2018 6:12 pm
CraigM offline
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Re: Update paused - tap anywhere to resume

The ONLY time i have ever seen that message is at home on my local WiFi network connected to Indigo.

Posted on
Sun Aug 12, 2018 7:04 pm
matt (support) offline
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Re: Update paused - tap anywhere to resume

Press the Settings (gear) icon in Indigo Touch. At the top left in white text on purple background it will say, "Connected via ..." What does is say: WiFi, Bonjour Wi-Fi, or Reflector? If it doesn't say Reflector then you won't see the message. If it does say Reflector then reselect your Indigo Server name from the table on that panel and see how it reconnects (Wi-Fi, Reflector).

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Posted on
Sun Aug 12, 2018 9:22 pm
CraigM offline
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Re: Update paused - tap anywhere to resume

iPhone 5s [has message] = Wi-Fi
iPad 4 & 6 [no message] = Bonjour Wi-Fi

Posted on
Sun Aug 12, 2018 9:29 pm
matt (support) offline
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Re: Update paused - tap anywhere to resume

Okay, then you won't see the message *unless* one of those connections fails and Indigo falls back on trying the reflector and that works.

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Posted on
Mon Aug 13, 2018 12:43 pm
Londonmark offline
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Re: Update paused - tap anywhere to resume

Thanks Matt. I will just connect directly to the server IP address and that should solve it.

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