Using the Indigo server without an internet connection

Posted on
Fri Aug 10, 2018 7:36 pm
cjbarker offline
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Using the Indigo server without an internet connection

A nearby lightning strike has taken out our internet connection and the provider can’t get here to fix it until Tuesday. The Mac that runs our Indigo server is up and running, but I had to restart it. Now I can’t start the Indigo server because it wants to verify the license over the internet. Is there anyway to bypass this, at least until we get our internet access back?

Posted on
Fri Aug 10, 2018 7:39 pm
lanbrown offline
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Re: Using the Indigo server without an internet connection

Could you use a neighbors WiFi or use a phone as a hotspot?

Posted on
Fri Aug 10, 2018 7:51 pm
matt (support) offline
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Re: Using the Indigo server without an internet connection

Indigo caches the license information when you first run it, so having an Internet connection is not required except the very first time you run a particular version of Indigo. Is it running on a different Mac or something?

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Posted on
Sat Aug 11, 2018 12:54 am
mat offline
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Re: Using the Indigo server without an internet connection

Matt,

EDIT - It was Crome causing my issues
Last edited by mat on Mon Aug 13, 2018 4:23 pm, edited 1 time in total.

Late 2018 mini 10.14

Posted on
Sat Aug 11, 2018 4:36 am
cjbarker offline
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Re: Using the Indigo server without an internet connection

Maybe the real problem is that the server wants me to re-enter my IndigoDomo username and password it each time it is started. This has been happening since I upgraded to Indigo 7 (now 7.1.1). Never had to do it before.

Posted on
Sat Aug 11, 2018 9:14 am
matt (support) offline
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Re: Using the Indigo server without an internet connection

mat wrote:
I've had suspicions my install was doing the same as my internet connection has been playing up for a month. My server died on Thursday night (no fault of indigo of course)so can look at any logs but prior I had had to reboot a number of times and was I was trying to isolate why indigo was struggling to boot. It was intermittent, but the indigo server struggled about 25% of the reboots. As soon as the internet connection returned, indigo booted perfectly.

It is possible that something is hanging up waiting for Internet connectivity, but I don't think it is the core Indigo Server functionality (we tested that with no Internet). Is it possible you have scripts or plugins that don't gracefully timeout or handle connectionless environments.

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Posted on
Sat Aug 11, 2018 9:15 am
matt (support) offline
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Re: Using the Indigo server without an internet connection

cjbarker wrote:
Maybe the real problem is that the server wants me to re-enter my IndigoDomo username and password it each time it is started. This has been happening since I upgraded to Indigo 7 (now 7.1.1). Never had to do it before.

We've improved that in the next release. There are certain conditions under which it gets confused and re-prompts for authentication. You can just close the window and ignore it though.

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Posted on
Sat Aug 11, 2018 11:31 am
cjbarker offline
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Re: Using the Indigo server without an internet connection

The dialogue box that comes up doesn’t allow you to dismiss it. Here is a picture of the dialogue box:

Posted on
Sat Aug 11, 2018 11:56 am
jay (support) offline
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Re: Using the Indigo server without an internet connection

Ignoring it is OK however.

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Posted on
Sat Aug 11, 2018 12:13 pm
cjbarker offline
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Re: Using the Indigo server without an internet connection

The picture I took is too large to send, but basically it is telling me to log in to activate my license. All of the Indigo menus are grayed out, so I can’t do anything until I enter a valid login .

Posted on
Sat Aug 11, 2018 12:27 pm
matt (support) offline
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Re: Using the Indigo server without an internet connection

I'm pretty sure there is the red close circle/dot thingy at the top left of that dialog window. Can you email us a screen capture: support AT indigo DOT com.

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Posted on
Sat Aug 11, 2018 1:16 pm
cjbarker offline
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Re: Using the Indigo server without an internet connection

Support_@_indigo_._com without the underscores bounces.

Posted on
Sat Aug 11, 2018 2:09 pm
jay (support) offline
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Re: Using the Indigo server without an internet connection

indigodomo.com

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Posted on
Sat Aug 11, 2018 2:59 pm
matt (support) offline
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Re: Using the Indigo server without an internet connection

jay (support) wrote:
indigodomo.com

Oops, yeah that instead. :oops:

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Posted on
Mon Aug 13, 2018 4:22 pm
mat offline
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Re: Using the Indigo server without an internet connection

Matt,

I stand corrected and bow to your better judgement - Crome was causing my problems, so my apologies - its was trying to update 14 times a second appears to have put a load on the processors!

Late 2018 mini 10.14

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