Z-wave (missing or disabled):

Posted on
Thu Jul 12, 2018 4:37 am
Patrik offline
Posts: 15
Joined: Nov 20, 2014
Location: Malmö, Sweden

Z-wave (missing or disabled):

Hi!

First stability problem after several years...

Almost all devices (missing or disabled):. Looks like the Stick i ok but the link between device and indigo is lost?!
Is there a fix for this.

Restarted computer, does not help...

OS 10.12.4
Indigo 7.1.1

Any ideas?

BR
Patrik




Z-Wave connection reset requested
Z-Wave connected to Z-Stick S2 interface on /dev/cu.SLAB_USBtoUART (firmware 3.07)
Z-Wave found module included in controller with no matching device (missing or disabled): 004 - Binary Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 005 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 007 - Binary Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 008 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 009 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 010 - Dimmable Scene Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 011 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 012 - Relay Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 013 - Setpoint Thermostat
Z-Wave found module included in controller with no matching device (missing or disabled): 014 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 015 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 016 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 017 - Simple Meter
Z-Wave found module included in controller with no matching device (missing or disabled): 018 - Setpoint Thermostat
Z-Wave found module included in controller with no matching device (missing or disabled): 019 - Setpoint Thermostat
Z-Wave found module included in controller with no matching device (missing or disabled): 020 - Setpoint Thermostat
Z-Wave found module included in controller with no matching device (missing or disabled): 021 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 022 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 023 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 024 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 025 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 026 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 027 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 028 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 029 - Alarm Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 030 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 031 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 032 - Alarm Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 033 - Alarm Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 034 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 035 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 036 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 037 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 038 - Portable Remote Controller
Z-Wave found module included in controller with no matching device (missing or disabled): 039 - Doorbell
Z-Wave found module included in controller with no matching device (missing or disabled): 040 - Setpoint Thermostat
Z-Wave found module included in controller with no matching device (missing or disabled): 041 - Setpoint Thermostat
Z-Wave found module included in controller with no matching device (missing or disabled): 042 - Setpoint Thermostat
Z-Wave found module included in controller with no matching device (missing or disabled): 043 - Setpoint Thermostat
Z-Wave found module included in controller with no matching device (missing or disabled): 044 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 045 - Alarm Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 046 - Alarm Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 048 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 049 - Doorbell
Z-Wave found module included in controller with no matching device (missing or disabled): 051 - Portable Remote Controller
Z-Wave found module included in controller with no matching device (missing or disabled): 052 - Notification Sensor
Z-Wave found module included in controller with no matching device (missing or disabled): 054 - Keypad Door Lock
Z-Wave found module included in controller with no matching device (missing or disabled): 059 - Keypad Door Lock
Z-Wave found module included in controller with no matching device (missing or disabled): 060 - Relay Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 061 - Basic Wall Controller
Z-Wave found module included in controller with no matching device (missing or disabled): 062 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 063 - Relay Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 064 - Notification Sensor
Z-Wave found module included in controller with no matching device (missing or disabled): 065 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 066 - Multilevel Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 068 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 069 - Multilevel Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 070 - Basic Wall Controller
Z-Wave found module included in controller with no matching device (missing or disabled): 071 - Basic Wall Controller
Z-Wave found module included in controller with no matching device (missing or disabled): 072 - Simple Meter
Z-Wave found module included in controller with no matching device (missing or disabled): 073 - Dimmable Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 074 - Basic Wall Controller
Z-Wave found module included in controller with no matching device (missing or disabled): 075 - Binary Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 076 - Binary Sensor (routing)
Z-Wave found module included in controller with no matching device (missing or disabled): 077 - Relay Switch

Posted on
Thu Jul 12, 2018 10:52 am
jay (support) offline
Site Admin
User avatar
Posts: 14884
Joined: Mar 19, 2008
Location: Austin, Texas

Re: Z-wave (missing or disabled):

Is your database loading correctly? Is it named properly? It looks like maybe a different Indigo database got loaded somehow...

Jay (Indigo Support)
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Posted on
Fri Jul 13, 2018 4:29 am
Patrik offline
Posts: 15
Joined: Nov 20, 2014
Location: Malmö, Sweden

Re: Z-wave (missing or disabled):

Comm enabled was unmarked for some reason in almost all Z-Wave devices.
Got that done and now its working again....

Don't know why it happend!

Posted on
Fri Jul 13, 2018 6:57 am
siclark offline
Posts: 622
Joined: Jun 13, 2017
Location: UK

Re: Z-wave (missing or disabled):

Yeah I've had that happen occasionally over past year. Sometimes it's just one device which makes it hard to spot something has gone wrong. Sometimes it's most, like yours, so at least I investigated.
Now at least I know what to check first. Also no idea why it happens


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Posted on
Fri Jul 13, 2018 8:40 am
DomoPat offline
User avatar
Posts: 189
Joined: Jul 17, 2010
Location: Toulouse, France

Re: Z-wave (missing or disabled):

That happened to me yesterday ! two Zwave devices had communication disabled, and I am 100% I did not do it and there are no action group or scripts programmed to do it. I did a server restart in the morning because it is not sending emails anymore (didn't fix the problem though), and this is the only unusual thing that happened these past days.

Posted on
Fri Jul 13, 2018 9:34 am
siclark offline
Posts: 622
Joined: Jun 13, 2017
Location: UK

Re: Z-wave (missing or disabled):

I've discussed it with Matt and Jay before and I don't think there is a clear answer on why and no way to catch it happening.


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Posted on
Fri Jul 13, 2018 3:53 pm
matt (support) offline
Site Admin
User avatar
Posts: 18732
Joined: Jan 27, 2003
Location: Texas

Re: Z-wave (missing or disabled):

The Z-Stick can get into a temporary bad state and send bad/bogus information to Indigo, causing Indigo to disable devices because the types of devices stored in the Z-Stick are misreported to Indigo. We are looking at making Indigo handle the situation better.

Image

Posted on
Tue Aug 07, 2018 3:40 am
siclark offline
Posts: 622
Joined: Jun 13, 2017
Location: UK

Re: Z-wave (missing or disabled):

After a few stable months, its happened to me now twice in the last 3 days. One time it was only 3 devices, the other it was practically all my zwave devices (may have been all)

It would be great even if Indigo couldnt handle the cause effectively, to be able to monitor through plugin or code if a list of devices had comms turned off, and have an action to turn it back on.

Posted on
Tue Aug 07, 2018 7:15 am
CliveS offline
Posts: 353
Joined: Jan 10, 2016
Location: Medomsley, County Durham, UK

Re: Z-wave (missing or disabled):

siclark wrote:
After a few stable months, its happened to me now twice in the last 3 days. One time it was only 3 devices, the other it was practically all my zwave devices (may have been all)

It would be great even if Indigo couldnt handle the cause effectively, to be able to monitor through plugin or code if a list of devices had comms turned off, and have an action to turn it back on.


I feel your pain!

Also had this problem but think mine was down to garage sensors too far from house which since I added repeaters in the house loft and the garage eaves it has not happened for a while (famous last words) and I could almost guarantee doing an Optimize would cause the loss of devices.

I have now put a trigger to reset them, full details and code can be found at https://forums.indigodomo.com/viewtopic.php?f=58&t=19916&start=30#p163225

I also added a PushOver notification just incase to let me know and check it recovered.

CliveS

Indigo 7.2.0 : Mac mini Server (Mid 2011) : MacOS Sierra 10.12.6
----------------------------------------------------------------------------------
The best way to get the right answer on the Internet is not to ask a question, it's to post the wrong answer

Posted on
Tue Aug 07, 2018 8:08 am
siclark offline
Posts: 622
Joined: Jun 13, 2017
Location: UK

Re: Z-wave (missing or disabled):

Amazing, thank you. Not sure how I missed that thread. I have set mine to run that script every 15 mins (did debate doing it every few hours but dont see downside in more frequent running).

How did you get it to trigger? Do you mean it runs when automatically as soon as a device gets disabled? I cant work out how to do that.

Posted on
Tue Aug 07, 2018 8:16 am
CliveS offline
Posts: 353
Joined: Jan 10, 2016
Location: Medomsley, County Durham, UK

Re: Z-wave (missing or disabled):

Screen Shot 2018-08-07 at 15.13.44.png
Screen Shot 2018-08-07 at 15.13.44.png (118.12 KiB) Viewed 525 times

CliveS

Indigo 7.2.0 : Mac mini Server (Mid 2011) : MacOS Sierra 10.12.6
----------------------------------------------------------------------------------
The best way to get the right answer on the Internet is not to ask a question, it's to post the wrong answer

Posted on
Sat Oct 20, 2018 3:05 pm
Patrik offline
Posts: 15
Joined: Nov 20, 2014
Location: Malmö, Sweden

Re: Z-wave (missing or disabled):

This is still happening randomly to different devices.
There need to be a solution to this rather sooner then later.
An un predictable system is a showstopper for my family, Stability has been the trademark for Indigo and the big reason for me to use it.


Regards,
Patrik

Posted on
Tue Oct 23, 2018 10:37 am
matt (support) offline
Site Admin
User avatar
Posts: 18732
Joined: Jan 27, 2003
Location: Texas

Re: Z-wave (missing or disabled):

Hi Patrik,

Improving how Indigo handles this is a pretty high priority item right now, but not yet in 7.2. The root problem is the Z-Stick getting into a bad state but we need to make Indigo better about recovering when it occurs. I'm curious are you using a Z-Stick Series 2 or Gen 5? I'm wondering if Aeotec has fixed the problem with the Gen 5 versions.

Image

Posted on
Tue Oct 23, 2018 10:51 am
siclark offline
Posts: 622
Joined: Jun 13, 2017
Location: UK

Re: Z-wave (missing or disabled):

Nope. Still happens to me on Gen5, although not tried upgrading firmware


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Posted on
Tue Oct 23, 2018 11:58 am
Patrik offline
Posts: 15
Joined: Nov 20, 2014
Location: Malmö, Sweden

Re: Z-wave (missing or disabled):

Its series 2!
Have a gen 5 laying around...But if its the same its not worth to migrate?!

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