Keeping 3,4-way switches in sync after failed module

Posted on
Sun Jan 21, 2018 5:28 pm
wormhole offline
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Joined: Feb 21, 2017

Keeping 3,4-way switches in sync after failed module

Had a power surge at the house, fortunately i have a whole house surge protector which saved most things but a number of switches got fried. After replace them the 3 and 4-way ones no longer sync and don't stay in the same state as the other switches. When i try to sync i get an error in the log without any info and the link show sync still required. I haven't programmed three ways since Indigo 5, has anything changed? Thanks in advance.

Screen Shot 2018-01-21 at 6.27.29 PM.png
Screenshot after sync
Screen Shot 2018-01-21 at 6.27.29 PM.png (104.51 KiB) Viewed 529 times
Screen Shot 2018-01-21 at 6.25.00 PM.png
Sync log
Screen Shot 2018-01-21 at 6.25.00 PM.png (396.75 KiB) Viewed 529 times

Posted on
Sun Jan 21, 2018 5:34 pm
matt (support) offline
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Re: Keeping 3,4-way switches in sync after failed module

What version of Indigo are you running?

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Posted on
Sun Jan 21, 2018 5:48 pm
wormhole offline
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Re: Keeping 3,4-way switches in sync after failed module

7.1.1

Posted on
Sun Jan 21, 2018 5:59 pm
matt (support) offline
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Re: Keeping 3,4-way switches in sync after failed module

Try performing a complete Define/Sync for that module (from its Device dialog), then copy/paste the contents of the Event Log window into a reply for me. Instead of taking a screen shot of the window, just copy/paste the actual text.

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Posted on
Sun Jan 21, 2018 6:19 pm
wormhole offline
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Re: Keeping 3,4-way switches in sync after failed module

OK, for the record that is what i did when i installed the new module.

Jan 21, 2018 at 7:13:15 PM
PowerLinc Linking - entered discovery linking mode (240 seconds)
PowerLinc Linking - syncing PowerLinc links (address 39.56.D2)
PowerLinc Linking - . . adding: INSTEON plc link to controller 49.D5.3B, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: (not added -- probably already exists)
PowerLinc Linking - sync complete
PowerLinc Linking - PowerLinc links updated
PowerLinc Linking - sending engine version request to 49.D5.3B
PowerLinc Linking - received engine version 02 from 49.D5.3B
PowerLinc Linking - sending id request for device information to 49.D5.3B
PowerLinc Linking - received id request response from 49.D5.3B
PowerLinc Linking - initializing remote device "Kitchen Main Lights 2" (address 49.D5.3B, firmware version 45)
PowerLinc Linking - initialize complete
PowerLinc Linking - syncing remote device "Kitchen Main Lights 2" (address 49.D5.3B, firmware version 45)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to controller 39.56.D2, flags AA, group FE, data FF 1C 01
PowerLinc Linking - . . . read: INSTEON dev link to responder 39.56.D2, flags E2, group 01, data 03 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to controller 39.56.D2, flags A2, group 01, data FF 1F 01
PowerLinc Linking - . . . read: INSTEON dev link (empty record at 0FE0)
PowerLinc Linking - . . . read: INSTEON dev link to controller 12.78.3D, flags A2, group 01, data FF 1F 01
PowerLinc Linking - . . . read: INSTEON dev link to responder 12.78.3D, flags E2, group 01, data 03 1F 00
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - . . match: remote link is identical to persistent link 39.56.D2, flags A2, group 01
PowerLinc Linking - . . match: remote link is identical to persistent link 12.78.3D, flags A2, group 01
PowerLinc Linking - . . match: remote link is identical to persistent link 12.78.3D, flags E2, group 01
PowerLinc Linking - compare complete
PowerLinc Linking - sync complete
PowerLinc Linking - device "Kitchen Main Lights 2" links updated
PowerLinc Linking - exited linking mode

Maybe the problem is the remaining module. Did a define and sync there and I get

PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
Error Linking - device failed to send engine version information
Error linking failed
PowerLinc Linking - entered discovery linking mode (240 seconds)
PowerLinc Linking - syncing PowerLinc links (address 39.56.D2)
PowerLinc Linking - . . adding: INSTEON plc link to controller 12.78.3D, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: (not added -- probably already exists)
PowerLinc Linking - PowerLinc links updated
PowerLinc Linking - sync complete
PowerLinc Linking - sending engine version request to 12.78.3D
Schedule 2nd Fl Hall Auto-on
Schedule Check KPL 8 status
Schedule Garage Door Check
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 12.78.3D
Error linking canceled by user
PowerLinc Linking - no response from device

Posted on
Sun Jan 21, 2018 6:30 pm
matt (support) offline
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Re: Keeping 3,4-way switches in sync after failed module

Yes, it looks like the module with address 12.78.3D is malfunctioned or locked up. Try a factory reset of it first (then consider replacing it).

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Posted on
Sun Jan 21, 2018 6:36 pm
wormhole offline
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Joined: Feb 21, 2017

Re: Keeping 3,4-way switches in sync after failed module

So just finished doing that, with a brand new one, sync now works ( interesting that when i removed the old one it was clearly 'fried' however it still turned on the light) however

1. What is "Kitchen Main Lights 2" - not the main switch for the light but the secondary maintains the same state as Kitchen Main Lights BUT only when Kitchen Main Lights is turned on/off
2. But when 2 is turn on and off neither the lights go on/off nor does the Kitchen Main Lights state remain in sync....

but it shows everything is synced.

Posted on
Sun Jan 21, 2018 6:54 pm
wormhole offline
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Joined: Feb 21, 2017

Re: Keeping 3,4-way switches in sync after failed module

I think this is the problem...on the 2ndary switch link, there is no ability to control the main load of the primary...why would that be?
Attachments
Screen Shot 2018-01-21 at 7.53.49 PM.png
Screen Shot 2018-01-21 at 7.53.49 PM.png (383.73 KiB) Viewed 483 times

Posted on
Sun Jan 21, 2018 6:56 pm
wormhole offline
Posts: 65
Joined: Feb 21, 2017

Re: Keeping 3,4-way switches in sync after failed module

Figured it out...deleted only link, created new one...sorry for the trouble.

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