Unavailable in the iTunes Store?

Posted on
Sun Dec 10, 2017 9:54 pm
richy240 offline
Posts: 110
Joined: Jul 08, 2012

Unavailable in the iTunes Store?

Very disappointed to find that this app is no longer available in the App Store... Any plans to bring it back? I paid for the app and now I can't download it, which is pretty frustrating.

Posted on
Sun Dec 10, 2017 10:37 pm
agame offline
Posts: 165
Joined: Jul 13, 2017
Location: Melbourne, Australia

Re: Unavailable in the iTunes Store?

Its still there...I just downloaded?! At least in the AU storefront.

Posted on
Sun Dec 10, 2017 11:16 pm
richy240 offline
Posts: 110
Joined: Jul 08, 2012

Re: Unavailable in the iTunes Store?

agame wrote:
Its still there...I just downloaded?! At least in the AU storefront.

Maybe it's just the US store then?

Posted on
Mon Dec 11, 2017 8:16 am
CliveS offline
Posts: 310
Joined: Jan 10, 2016
Location: Medomsley, County Durham, UK

Re: Unavailable in the iTunes Store?

It was on the UK site 3 days ago as I updated it and the reason for the update was given as

Support for Milight V6 RGBWWCW bulbs, dual white on V6 coming soon!


But now when I try to look at the item I get "Item not available in UK Store" and the other half's phone is showing 1 red circle on her App Store icon which I am getting grief about because she can't get rid of it!!!!

Also when I try to go to http://homeremote.bouncingball.mobi Safari can't find the site so not sure what is happening as the update states "dual white on V6 coming soon" so further updates seem to be in the works.

CliveS

Indigo 7.1.1 : Mac mini Server (Mid 2011) : MacOS Sierra 10.12.6

Posted on
Mon Dec 11, 2017 10:07 am
Different Computers offline
User avatar
Posts: 1806
Joined: Jan 02, 2016
Location: East Coast

Re: Unavailable in the iTunes Store?

Home Remote - Activator is still in the US store, but I can confirm the bouncing ball web site is down. However, when I try to download the update to HR on my iPad, I get "This item is no longer available."

Searches also don't turn it up. Very sad!! And it makes Indigo Touch support for geofencing even higher priority.

SmartThings refugee, so happy to be on Indigo. 10.13.6 on an i5 MBP w/Harmony Hub, Hue, DomoPad, Dynamic URL, Device Extensions, HomeKit Bridge, MatplotLib, Plex, uniFAP, Wunderground, Nanoleaf, LED Simple Effects, Airfoil Pro, Grafana.

Posted on
Mon Dec 11, 2017 10:43 am
jay (support) offline
Site Admin
User avatar
Posts: 14408
Joined: Mar 19, 2008
Location: Austin, Texas

Re: Unavailable in the iTunes Store?

Hi guys, I just traded emails with Gary - he discovered a bug that was a problem for some configurations so in an abundance of caution pulled the app from the store. The fix is now waiting for Apple's approval and hopefully will be available in the next couple of days.

It looks like the website being down is an unfortunate coincidence and he's looking into that as well (I don't think he realized it until we pointed it out to him).

The lesson here is to get the full story before passing judgement. We've had our share of issues in the past and were always grateful for users who allowed us time to resolve them.

Jay (Indigo Support)
Twitter | Facebook | LinkedIn

Posted on
Mon Dec 11, 2017 12:15 pm
richy240 offline
Posts: 110
Joined: Jul 08, 2012

Re: Unavailable in the iTunes Store?

THANKS JAY!

But I don't think anyone is passing judgement. The app was there, now it's not. For paying customers, that's frustrating no matter how you dice it. :(

Posted on
Mon Dec 11, 2017 12:19 pm
CliveS offline
Posts: 310
Joined: Jan 10, 2016
Location: Medomsley, County Durham, UK

Re: Unavailable in the iTunes Store?

jay (support) wrote:
Hi guys, I just traded emails with Gary - he discovered a bug that was a problem for some configurations so in an abundance of caution pulled the app from the store. The fix is now waiting for Apple's approval and hopefully will be available in the next couple of days.

It looks like the website being down is an unfortunate coincidence and he's looking into that as well (I don't think he realized it until we pointed it out to him).

The lesson here is to get the full story before passing judgement. We've had our share of issues in the past and were always grateful for users who allowed us time to resolve them.


Getting the full story is not easy when the website is not online and the app is removed and Gary was last online here on Thu 15 Jun 2017 05:36

I appreciate it was withdrawn for correcting a bug but surely he should have put a message on his website (and then he would have realised it was down) and even logged in here and left a message.

CliveS

Indigo 7.1.1 : Mac mini Server (Mid 2011) : MacOS Sierra 10.12.6

Posted on
Mon Dec 11, 2017 2:12 pm
Gary_BBGames offline
Posts: 146
Joined: Sep 14, 2015

Re: Unavailable in the iTunes Store?

CliveS, you’re right. Sorry I didn’t inform you guys. I. Should have.
I found out the app was broken at about 3AM on Sunday morning and pulled it from the store immediately.
Unfortunately I had a whole day out planned for Sunday, so wasn’t able to create a fix until Sunday night.
This fix has been submitted, and it is now in review.

For future reference, if any app is removed from sale, you can still download it from your purchase history in the App Store, you can go do that now and I think there will be no crashes for you.

Also, I will always respond to email, normally within minutes if I’m awake, and am always available on Twitter.

Email: gary (a) bouncingball dot mobi
Twitter: Gary_BBGames

TLDR: sorry I fucked up, I’ll do more to communicate with you guys.

Posted on
Mon Dec 11, 2017 3:09 pm
Colly offline
Posts: 223
Joined: Jan 16, 2016

Re: Unavailable in the iTunes Store?

Gary_BBGames wrote:
For future reference, if any app is removed from sale, you can still download it from your purchase history in the App Store, you can go do that now and I think there will be no crashes for you.

This worked for me - learned something new today..

Posted on
Wed Dec 13, 2017 3:39 am
Gary_BBGames offline
Posts: 146
Joined: Sep 14, 2015

Re: Unavailable in the iTunes Store?

Hey guys, the update has been released and 3.5 will be propagating across the App Store now. It may take a little while to show up, due to Apples server load balancing.

Posted on
Wed Dec 13, 2017 10:17 am
jay (support) offline
Site Admin
User avatar
Posts: 14408
Joined: Mar 19, 2008
Location: Austin, Texas

Re: Unavailable in the iTunes Store?

Thanks for the update Gary!

Jay (Indigo Support)
Twitter | Facebook | LinkedIn

Posted on
Wed Dec 13, 2017 10:42 am
CliveS offline
Posts: 310
Joined: Jan 10, 2016
Location: Medomsley, County Durham, UK

Re: Unavailable in the iTunes Store?

Gary_BBGames wrote:
Hey guys, the update has been released and 3.5 will be propagating across the App Store now. It may take a little while to show up, due to Apples server load balancing.


Now showing in the UK Store, just updated my 8 Dec v3.5 to the 13 Dec v3.5 but more importantly the other half has stopped nagging me about the red dot with a 1 in it on the App Store icon on her iPhone !!!!!!

CliveS

Indigo 7.1.1 : Mac mini Server (Mid 2011) : MacOS Sierra 10.12.6

Page 1 of 1

Who is online

Users browsing this forum: No registered users and 0 guests