Support for MacOS High Sierra (64-bit)

Posted on
Wed Dec 13, 2017 8:53 pm
PatriciaW offline
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Re: Support for MacOS High Sierra (64-bit)

I installed High Sierra earlier today and now cannot connect to my controller

Connected to SmartHome PowerLinc USB E
Error usb data write: timeout
Error usb data write: clearing pipes
Error usb data write: pipe clear failed (0xE00002ED)
Power Failure possible power failure
Interface Failure failed to establish connection with USB interface PowerLinc 2414U

Help! :!:

Posted on
Thu Dec 14, 2017 7:28 am
MartinG offline
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Re: Support for MacOS High Sierra (64-bit)

Hopefully, you read the many warnings on this forum about USB PowerLinc incompatibility with High Sierra, and made a full backup of the machine before the upgrade? I believe the current 'best fix' for your problems is to revert to that system backup.

Posted on
Thu Dec 14, 2017 8:32 am
PatriciaW offline
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Re: Support for MacOS High Sierra (64-bit)

Of course I didn't read the warnings or if I did I forgot them. Fortunately I have another computer which I did not upgrade so I'll try that. Do you know if Indigo 7 is going to be upgraded to support USB PowerLinc or is this an operating system problem? or is there another controller that will work?

Posted on
Thu Dec 14, 2017 9:06 am
JGTracy offline
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Re: Support for MacOS High Sierra (64-bit)

All the problems I had with my USB PowerLink when I upgraded to OSX 10.13.1 suddenly went away about 2 weeks ago and I don't know why. I had been doing a lot of fiddling (restart app, reboot OS, try an interface that I don't have) and things just starting working. With no problems for about 10 days, I didn't give a second thought to upgrading to OSX 10.13.2. Guess what? The connection problem with the PowerLink 1412U came back.

I got things working with only a little bit of fiddling this time.
I selected some other PowerLink choices, which, of course, didn't work because I don't have any of them.
I restarted the OS.
Still didn't work, but noticed that I hadn't selected the right PowerLink. When I did, Everything worked again. :)
I don't know if the OS restart was necessary, but it happened to be in the sequence.

I Do have a lot of problems with the WeatherSnoop plugin not being able to get data. This problem went away before when the PowerLink started working, but not this time. Indigo reports a problem about one in 4 times -- sometimes sequentially.
WeatherSnoop is not reporting problems with getting info through its USB connection to the weather station console.

Posted on
Thu Dec 14, 2017 9:15 am
roussell offline
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Re: Support for MacOS High Sierra (64-bit)

PatriciaW wrote:
Of course I didn't read the warnings or if I did I forgot them. Fortunately I have another computer which I did not upgrade so I'll try that. Do you know if Indigo 7 is going to be upgraded to support USB PowerLinc or is this an operating system problem? or is there another controller that will work?


It's an OS problem. Indigo definitely isn't the only program affected. Apple has a recent history of screwing up USB with almost every new major release. I've always been an Apple fanboy but I'll be glad when (if?) the day comes that Indigo runs on another platform other than Apple's.

Terry

Posted on
Thu Dec 14, 2017 11:30 am
matt (support) offline
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Re: Support for MacOS High Sierra (64-bit)

Hi Patricia,

Read over this forum thread post for some suggestions of things to try that might fix the problem.

Image

Posted on
Thu Dec 14, 2017 11:54 am
PatriciaW offline
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Re: Support for MacOS High Sierra (64-bit)

I installed Indigo 7 on another computer running El Capitan.

However I can't enable interfaces and get this error message: Error (client) Can't enable INSTEON/X10 Power Line Interface - selected serial port already in use.

I can't find ANY documentation about the serial port and how to fix this. What is the serial port? The only ports that I can know of are the HTTP port and the Indigo Server port. I've used the default for both.

Posted on
Thu Dec 14, 2017 12:19 pm
kw123 offline
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Support for MacOS High Sierra (64-bit)

It is the USB port

you need to select the right one in the indigo menu / interface / insteon ...


Sent from my iPhone using Tapatalk

Posted on
Thu Dec 14, 2017 12:40 pm
PatriciaW offline
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Re: Support for MacOS High Sierra (64-bit)

Why does the error message refer to serial port? How can I find out which one I am using since there is nowhere (that I can find) where a USB port number is specified and where I can find the other one with the same number? I've looked in the system information and the port numbers are not documented there (that I can find)

Posted on
Thu Dec 14, 2017 1:04 pm
matt (support) offline
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Re: Support for MacOS High Sierra (64-bit)

Serial port isn't related to networking/TCP port. The serial ports Indigo is referring to are the ones you have configured for your X10 or INSTEON power line (or RF) interfaces. Do the following:

1) Choose Indigo 7->Preferences... menu item.
2) Double-click on the INSTEON/X10 Power Line Interface item in the table, see Serial Port popup and note its name.
3) Do you also have X10 RF Interface enabled in the table? If so, do you really have a separate X10 RF interface? You only do if you have the W800 or MR26. If you don't have either of those, then uncheck the X10 RF Interface checkbox in the table.
4) If you really do have a dedicated X10 RF Interface, then also double-click that item. Make sure that its serial port does not match the one shown in the main INSTEON/X10 Power Line Interface (#2 above).

Also, which PowerLinc model do you have?

Image

Posted on
Thu Dec 14, 2017 1:25 pm
kw123 offline
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Re: Support for MacOS High Sierra (64-bit)

USB = universal SERIAL bus
AND YES I ALWAYS FOUND IT TRIAL AND ERROR TO FIGURE OUT WHICH ONE IS WHICH


Sent from my iPhone using Tapatalk

Posted on
Thu Dec 14, 2017 1:27 pm
PatriciaW offline
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Re: Support for MacOS High Sierra (64-bit)

Thanks for the suggestions but no luck so far.

I have a PowerLinc 2414Uand the Serial port is - no port selected - and there are no other values in the dropdown.

Posted on
Thu Dec 14, 2017 2:50 pm
matt (support) offline
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Re: Support for MacOS High Sierra (64-bit)

In the popup above the serial port, do you have PowerLinc Controller 2414U selected or the one below that, PowerLinc Modem 2412U / 2412S / 2413U... ? If you have the 2414U model, then make sure you have it selected in the UI. When that is selected the Serial Port popup will disable because the 2414U does not have a chip in it that acts as a serial/USB bridge (is uses a different mechanism by which to communicate over USB and doesn't need a serial port to be selected at all).

Image

Posted on
Thu Dec 14, 2017 3:50 pm
PatriciaW offline
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Re: Support for MacOS High Sierra (64-bit)

Another stupid error ... I hadn't noticed that I hadn't selected 2414U - that helped but now I am getting a "usb connection failed" error.

I checked the console and see this error "unable to modify user startup items preference". In another thread I saw the suggestion that it was a permission error. I installed this using an admin account so that shouldn't be an issue.

Any other suggestions?

Posted on
Sat Dec 16, 2017 2:01 pm
matt (support) offline
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Re: Support for MacOS High Sierra (64-bit)

The "unable to modify user startup items preference" is really just a warning and unrelated to PowerLinc communication. It should just be ignored.

Try different USB ports (including USB hubs), try replacing the USB cable, and try factory resetting the 2414U.

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