Cannot authenticate w/Netatmo

[MartinG]

I don't have a camera. Just an indoor/outdoor 'Weather Station' with a rain sensor (currently drying out and awaiting new batteries), and a separate 'healthy home' sensor.

Here's what I get if I turn on all available comms and request a manual update:

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15 Dec 2023 at 14:14:03
   NetatmoWelcome                  Healthy Home Data:
{'devices': [{'_id': '70:ee:50:26:31:b2', 'station_name': 'Garage', 'date_setup': 1612536283, 'last_setup': 1612536283, 'type': 'NHC', 'last_status_store': 1702649048, 'firmware': 59, 'wifi_status': 65, 'reachable': True, 'co2_calibrating': False, 'data_type': ['Temperature', 'CO2', 'Humidity', 'Noise', 'Pressure', 'health_idx'], 'place': {'altitude': 109, 'city': 'Seer Green', 'country': 'GB', 'timezone': 'Europe/London', 'location': [-0.612968, 51.616624]}, 'dashboard_data': {'time_utc': 1702649047, 'Temperature': 16.5, 'CO2': 556, 'Humidity': 51, 'Noise': 37, 'Pressure': 1043.2, 'AbsolutePressure': 1029.8, 'health_idx': 1, 'min_temp': 15.5, 'max_temp': 17.2, 'date_max_temp': 1702598564, 'date_min_temp': 1702643293}}], 'user': {'mail': 'martin@martingibson.com', 'administrative': {'lang': 'en-GB', 'reg_locale': 'en-GB', 'unit': 0, 'windunit': 1, 'pressureunit': 0, 'feel_like_algo': 0, 'country': 'US'}}}
   NetatmoWelcome                  Weather Station Data:
{'devices': [{'_id': '70:ee:50:1f:39:fa', 'station_name': 'Home (Master Bedroom)', 'date_setup': 1471804788, 'last_setup': 1471804788, 'type': 'NAMain', 'last_status_store': 1702649203, 'module_name': 'Master Bedroom', 'firmware': 202, 'last_upgrade': 1471804793, 'wifi_status': 71, 'reachable': True, 'co2_calibrating': False, 'data_type': ['Temperature', 'CO2', 'Humidity', 'Noise', 'Pressure'], 'place': {'altitude': 103, 'city': 'Chiltern', 'country': 'GB', 'timezone': 'Europe/London', 'location': [-0.61297, 51.616605]}, 'home_id': '5e9a18f6a91a643e58153a6b', 'home_name': 'Home', 'dashboard_data': {'time_utc': 1702649188, 'Temperature': 17.7, 'CO2': 494, 'Humidity': 55, 'Noise': 37, 'Pressure': 1033.3, 'AbsolutePressure': 1020.8, 'min_temp': 17, 'max_temp': 17.8, 'date_max_temp': 1702634369, 'date_min_temp': 1702618952, 'temp_trend': 'stable', 'pressure_trend': 'up'}, 'modules': [{'_id': '02:00:00:1f:58:d0', 'type': 'NAModule1', 'module_name': 'Outdoor', 'last_setup': 1471804823, 'data_type': ['Temperature', 'Humidity'], 'battery_percent': 94, 'reachable': True, 'firmware': 53, 'last_message': 1702649200, 'last_seen': 1702649193, 'rf_status': 68, 'battery_vp': 5886}, {'_id': '05:00:00:07:51:20', 'type': 'NAModule3', 'module_name': 'Rain', 'last_setup': 1593078510, 'data_type': ['Rain'], 'battery_percent': 100, 'reachable': False, 'firmware': 14, 'last_message': 1693436013, 'last_seen': 1693436007, 'rf_status': 95, 'battery_vp': 65535}]}], 'user': {'mail': 'martin@martingibson.com', 'administrative': {'lang': 'en-GB', 'reg_locale': 'en-GB', 'unit': 0, 'windunit': 1, 'pressureunit': 0, 'feel_like_algo': 0, 'country': 'US'}}}
   NetatmoWelcome                  Processing Weather Station 0
   NetatmoWelcome                  Processing Modules:
   NetatmoWelcome                  Processing Master Bedroom NAMain
   NetatmoWelcome                   Processing Noise
   NetatmoWelcome                   Processing Temp
   NetatmoWelcome                   Processing Temp Trend
   NetatmoWelcome                   Processing Pressure
   NetatmoWelcome                   Processing Humidity
   NetatmoWelcome                   Processing CO2
   NetatmoWelcome                   Processing CO2 Cal
   NetatmoWelcome                   Processing Min/Max
   NetatmoWelcome                   Processing Timestamp
   NetatmoWelcome                   Finding weather device
   NetatmoWelcome                   - Updating Netatmo Indoor
   NetatmoWelcome                  Processing Outdoor NAModule1
   NetatmoWelcome Error            Outdoor module WS0M1 update error: <class 'KeyError'>
   NetatmoWelcome                  Manual update of readings is complete

[racarter]

If you look at the Netatmo server response for the outdoor modules you'll find there's no measurement data. For some reason the servers aren't sending the expected values for temperature, humidity etc. in a 'dashboard_data' section:

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     'modules': [
        {
          '_id': '02:00:00:1f:58:d0',
          'type': 'NAModule1',
          'module_name': 'Outdoor',
          'last_setup': 1471804823,
          'data_type': [
            'Temperature',
            'Humidity'
          ],
          'battery_percent': 94,
          'reachable': True,
          'firmware': 53,
          'last_message': 1702649200,
          'last_seen': 1702649193,
          'rf_status': 68,
          'battery_vp': 5886
        },
        {
          '_id': '05:00:00:07:51:20',
          'type': 'NAModule3',
          'module_name': 'Rain',
          'last_setup': 1593078510,
          'data_type': [
            'Rain'
          ],
          'battery_percent': 100,
          'reachable': False,
          'firmware': 14,
          'last_message': 1693436013,
          'last_seen': 1693436007,
          'rf_status': 95,
          'battery_vp': 65535
        }
      ]

Here's what your indoor module is sending:

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      'home_id': '5e9a18f6a91a643e58153a6b',
      'home_name': 'Home',
      'dashboard_data': {
        'time_utc': 1702649188,
        'Temperature': 17.7,
        'CO2': 494,
        'Humidity': 55,
        'Noise': 37,
        'Pressure': 1033.3,
        'AbsolutePressure': 1020.8,
        'min_temp': 17,
        'max_temp': 17.8,
        'date_max_temp': 1702634369,
        'date_min_temp': 1702618952,
        'temp_trend': 'stable',
        'pressure_trend': 'up'
      },

You should be seeing a similar data structure for your outdoor modules. If the data is showing correctly in the Netatmo app all I can suggest is to get onto Netatmo support.

[MartinG]

Thanks. It seems the server responses are erratic - at the moment I'm seeing valid data from all modules, and no errors. Then when something (I don't yet know what) goes amiss, the data feed triggers the errors. Will keep digging.

[racarter]

Just a thought: if you notice, your Rain module was showing as unreachable in the data you sent me. Are the outdoor devices perhaps too far away to respond consistently when polled? You can get an indication of radio strength in the ‘Settings’ -> ‘Manage my home’ section of the app.

[Different Computers]

I'm suddenly seeing

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 NetatmoWelcome                  Starting Netatmo Multi plugin
   NetatmoWelcome                  Renewing expired tokens
   NetatmoWelcome Error            Waiting for user to grant access via their Netatmo dev web page
   NetatmoWelcome Error            *** THIS CAN ONLY BE DONE FROM THE INDIGO SERVER MACHINE ***
   Z-Wave                          received "Office Motion" status update is off
   Web Server Debug                Token in cache: 4f31****
   Web Server Debug                Token not expired, skipping validation...
   NetatmoWelcome                  Access granted!
   NetatmoWelcome Error            Failed to add webhook
   NetatmoWelcome                  <Response [403]>
   NetatmoWelcome Error            Healthy Home device creation error: Unknown error
   NetatmoWelcome Error            Weather device creation error: Unknown error

with no other changes to my system. There was a back end reflector problem a few days ago, but that's not a problem any more as far as I can tell. Also that error was different from this one.

[racarter]

Check on your Netatmo developer app page that your webhook hasn't been banned due to non-response, possibly during the reflector outage.

If your webhook looks OK, try using the plugin menu option to request new tokens.

If all else fails, refer to this thread:

viewtopic.php?t=28020

[Different Computers]

Seems at first glance that something different from the problem in viewtopic.php?t=28020 is going on.

When I went deeper in the Netatmo account settings, all three of my devices were missing and had to be set up again, re-applying the previous settings/names/rooms etc.

With that all sorted, I still get the same error in the NetAtmoWelcome plugin. I'll try deleting and recreating per the thread.

[Different Computers]

I was able to get it back working by deleting access for Indigo at https://home.netatmo.com/settings/my-account and adding it back.

[racarter]

Sounds like something’s getting snarled up at the server end. I’ll drop tech support a line to see if they have any ideas.