Webserver error, log full

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MarcoGT
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Joined: Thu Sep 11, 2014 1:06 pm
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Webserver error, log full

Post by MarcoGT »

Hi,

since few minutes I am getting log full of this error (every second):

Code: Select all

Web Server Error                OAuth service temporarily unavailable, try again later. #18932
   Web Server Warning              Attempt to validate API Key HJ46**** failed unexpectedly. Report this full exception trace to support. #83493
Traceback (most recent call last):
  File "cache.py", line 236, in validate_token
cache.ThrottleException: Service Unavailable
An Indigo-server reboot did not help

Thanks!
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matt (support)
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Re: Webserver error, log full

Post by matt (support) »

Can you email us (indigo-support AT indigodomo.com) your Mac's (or router's) external IP address? It might have gotten blocked because of failed attempts so we need to unblock it.
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jay (support)
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Re: Webserver error, log full

Post by jay (support) »

Further research shows that this series of errors would only have happened if Amazon was spamming Alexa authentication requests. Not sure why they would do that, but apparently they were. Once Amazon stopped spamming, it should have automatically recovered after a few minutes.

I'll update the wording in the error (and catch the extraneous exception) in the next update so it will be more clear what's happening.
Jay (Indigo Support)
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