Authentication issue

t-star
Posts: 127
Joined: Fri Oct 26, 2007 9:56 pm

Authentication issue

Post by t-star »

Late on 6/4 I started getting an authentication error.

Code: Select all

 NetatmoWelcome Error            runConcurrentThread() - authentication failed.  Will keep trying.
when I restart the plugin I get the following:

Code: Select all

Started plugin "NetatmoWelcome 2022.0.1"
   NetatmoWelcome                  Starting Netatmo Multi plugin
   NetatmoWelcome                  Renewing expired tokens
   NetatmoWelcome Error            Authentication failed in createDevices
   NetatmoWelcome Error            400 Client Error:  for url: https://api.netatmo.com/oauth2/token
   NetatmoWelcome                  ********************************************************************
   NetatmoWelcome                  Starting Netatmo Multi monitoring thread
   NetatmoWelcome                  New Access and Refresh Tokens will be requested on startup
   NetatmoWelcome                  Weather station(s) will be polled
   NetatmoWelcome                  ********************************************************************
I went out and generated a new client and secret code and pasted that in. Didn't seem to help.
I tried to request a new token in the plugin menu. - didn't help.

I updated to this version a week or two ago and had to have it rebuild my netatmo devices. it seemed to work fine until yesterday.



Any ideas?
User avatar
racarter
Posts: 490
Joined: Sat Jun 18, 2016 4:23 am
Location: North Yorkshire, UK
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Re: Authentication issue

Post by racarter »

If the servers are rejecting your authentication credentials it usually means one of four things is wrong: your Netatmo user name, password, client ID or client secret. If these are all OK I can only guess that it’s a temporary issue with the Netatmo servers. If it persists more than a few hours send me a DM and I’ll add some debug code to investigate.
t-star
Posts: 127
Joined: Fri Oct 26, 2007 9:56 pm

Re: Authentication issue

Post by t-star »

Thanks!
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