Can Not get Reflector Working On Both Of my machines
-
- Posts: 440
- Joined: Mon Nov 28, 2005 6:46 pm
Can Not get Reflector Working On Both Of my machines
I have Indigo 7.3. running as separate installations on two different machines . I can not get reflector running on both, In reviewing my account it appears my Two licenses/Subscriptions have been assigned to the same machine. I tried contact support from the reflector page with no success. How can I fix this
- FlyingDiver
- Posts: 7323
- Joined: Sat Jun 07, 2014 10:36 am
- Location: Southwest Florida, USA
Re: Can Not get Reflector Working On Both Of my machines
Pick one of the machines, and deactivate the license. That's under the Indigo menu, License details.
Then log back in and see if it assigns each license to a different machine.
Then log back in and see if it assigns each license to a different machine.
joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177
my plugins: http://forums.indigodomo.com/viewforum.php?f=177
-
- Posts: 440
- Joined: Mon Nov 28, 2005 6:46 pm
Re: Can Not get Reflector Working On Both Of my machines
Thanks!! That got rid fo duplication. Now I will spend the rest of day trying to get right license assigned
-
- Posts: 440
- Joined: Mon Nov 28, 2005 6:46 pm
Re: Can Not get Reflector Working On Both Of my machines
Well got rid of the reflector but leicnes are still assigned to on machine
- FlyingDiver
- Posts: 7323
- Joined: Sat Jun 07, 2014 10:36 am
- Location: Southwest Florida, USA
Re: Can Not get Reflector Working On Both Of my machines
What happens if you try to deactivate it again?
This is probably something Matt/Jay will need to fix. There's a get-help form on the license or reflector page, or just send an email to support (at) indigodomo.com.
This is probably something Matt/Jay will need to fix. There's a get-help form on the license or reflector page, or just send an email to support (at) indigodomo.com.
joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177
my plugins: http://forums.indigodomo.com/viewforum.php?f=177
-
- Posts: 440
- Joined: Mon Nov 28, 2005 6:46 pm
Re: Can Not get Reflector Working On Both Of my machines
misstated and spelled.. one license is assign to two machines
thanks for the help though
The form did nothing... I will give the email a shot..
thanks for the help though
The form did nothing... I will give the email a shot..
- FlyingDiver
- Posts: 7323
- Joined: Sat Jun 07, 2014 10:36 am
- Location: Southwest Florida, USA
Re: Can Not get Reflector Working On Both Of my machines
Well, it is a weekend. I wouldn't expect an immediate reply, they might both be taking the day off.captcurrent wrote:misstated and spelled.. one license is assign to two machines
thanks for the help though
The form did nothing... I will give the email a shot..
joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177
my plugins: http://forums.indigodomo.com/viewforum.php?f=177
-
- Posts: 440
- Joined: Mon Nov 28, 2005 6:46 pm
Re: Can Not get Reflector Working On Both Of my machines
Well I hope they would... Issue not super critical....I have been having so many problems with Indigo, the dead of devices an as its technology passes me by that is is more a mind exercise then a security system
- jay (support)
- Site Admin
- Posts: 18411
- Joined: Wed Mar 19, 2008 11:52 am
- Location: Austin, Texas
- Contact:
Re: Can Not get Reflector Working On Both Of my machines
Just wanted to point out that your email arrived one hour ago, and I replied 38 minutes later.
As I pointed out in my reply, you have 2 licenses and each are activated on different Macs, so I don't understand the issue there.
If the issue is that the reflectors are activated on the wrong Macs (licenses), then that can be solved by deactivating them both then activating them as appropriate.
As I pointed out in my reply, you have 2 licenses and each are activated on different Macs, so I don't understand the issue there.
If the issue is that the reflectors are activated on the wrong Macs (licenses), then that can be solved by deactivating them both then activating them as appropriate.
-
- Posts: 440
- Joined: Mon Nov 28, 2005 6:46 pm
Re: Can Not get Reflector Working On Both Of my machines
Jay
Actually I used the form on your web site on Friday .My fault I should have gone straight to email.. You did respond quite quickly
The issue was your page directed me to contact support of the information was incorrect
Even after I reset the reflector my account information still shows both machines under the same license
INDM70-VZCMH-ZBJZD-NCHQF-FBTBN
INDM70-VZCMH-ZBJZD-NCHQF-FBTBN
Although it correctly shows it as being on two different machines
I tried deactivating the license one machine but when I started back up it sill used the duplicate license number
If It woks, as I does now, I don't see a problem either. I was just doing what your wep page told me to do
thanks again for the quick response
Actually I used the form on your web site on Friday .My fault I should have gone straight to email.. You did respond quite quickly
The issue was your page directed me to contact support of the information was incorrect
Even after I reset the reflector my account information still shows both machines under the same license
INDM70-VZCMH-ZBJZD-NCHQF-FBTBN
INDM70-VZCMH-ZBJZD-NCHQF-FBTBN
Although it correctly shows it as being on two different machines
I tried deactivating the license one machine but when I started back up it sill used the duplicate license number
If It woks, as I does now, I don't see a problem either. I was just doing what your wep page told me to do
thanks again for the quick response
- jay (support)
- Site Admin
- Posts: 18411
- Joined: Wed Mar 19, 2008 11:52 am
- Location: Austin, Texas
- Contact:
Re: Can Not get Reflector Working On Both Of my machines
We've never had reports of the contact form not working. Did you get any errors? What was the behavior?captcurrent wrote:Actually I used the form on your web site on Friday .My fault I should have gone straight to email.
Can you clarify where on the website you're talking about? If there are any documentation errors we strive to fix them as soon as they're reported.captcurrent wrote:The issue was your page directed me to contact support of the information was incorrect
You misunderstand what those codes above represent. They are not necessarily unique within a user's Indigo Account. Regardless of the code, the licenses show up as individual lines on the licenses page. License codes will likely go away completely in the future, but for how they still exist for backwards compatibly purposes.captcurrent wrote:Even after I reset the reflector my account information still shows both machines under the same license
INDM70-VZCMH-ZBJZD-NCHQF-FBTBN
INDM70-VZCMH-ZBJZD-NCHQF-FBTBN
Although it correctly shows it as being on two different machines
Again, please point me to the exact page where there is incorrect information and we'll get it fixed.captcurrent wrote:I was just doing what your wep page told me to do