Alexa says Devices not Responding

Posted on
Sun Jul 16, 2017 11:59 am
mattmullen offline
Posts: 18
Joined: May 24, 2013

Alexa says Devices not Responding

Hi,
I had Alexa working well but my system crashed and I had to install a new hard drive and start from scratch.
I have Indigo 7.03 running on Mac OS Sierra 10.12.5.
I can set up a hue bridge and discover devices but then after a short while Alexa says the devices are not responding. The Indigo devices show as offline in the Alexa app on the iPhone.
I also have intermittent problems getting the Indigo Touch app to connect to Indigo. Can you guys help me out?
Thanks

Here is the latest log file:
ul 16, 2017, 1:54:59 PM
Alexa-Hue Bridge Alexa discovery request logging enabled
Alexa-Hue Bridge Warning Debugging enabled for Alexa-Hue Bridge: General, Server, Broadcaster, Responder, Method Trace
Reloading plugin "Alexa-Hue Bridge 2.0.11"
Stopping plugin "Alexa-Hue Bridge 2.0.11" (pid 1247)
Stopped plugin "Alexa-Hue Bridge 2.0.11"
Starting plugin "Alexa-Hue Bridge 2.0.11" (pid 1256)
Alexa-Hue Bridge Alexa-Hue Bridge initialising . . .
Alexa-Hue Bridge Alexa discovery request logging enabled
Alexa-Hue Bridge Warning Debugging enabled for Alexa-Hue Bridge: General, Server, Broadcaster, Responder, Method Trace
Started plugin "Alexa-Hue Bridge 2.0.11"
Alexa-Hue Bridge Alexa-Hue Bridge initialization complete
Alexa-Hue Bridge Hue Bridge 'new device' Host: 10.1.10.24
Alexa-Hue Bridge 'new device' has 21 devices published
Alexa-Hue Bridge Starting Hue Bridge 'new device' web server thread
Alexa-Hue Bridge Starting Hue Bridge 'new device' discovery thread as 'Auto Start Discovery' requested

Jul 16, 2017, 1:55:47 PM
Alexa-Hue Bridge Alexa-Hue Bridge 'new device' responding to Alexa discovery [request id: 1] ...
Alexa-Hue Bridge + Publishing device 'Back Door Lock' to Alexa
Alexa-Hue Bridge + Publishing device 'Back Porch Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Dining Room Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Driveway Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Entry Hall Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Family Room Fireplace' to Alexa
Alexa-Hue Bridge + Publishing device 'Family Room Front' to Alexa
Alexa-Hue Bridge + Publishing device 'Family Room Rear' to Alexa
Alexa-Hue Bridge + Publishing device 'Front Door Lock' to Alexa
Alexa-Hue Bridge + Publishing device 'Front Porch Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Garage Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Kitchen Stove Side Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Kitchen Tables Side Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Laundry Room Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Master Bedroom Torchierre' to Alexa
Alexa-Hue Bridge + Publishing device 'Matts Fan' to Alexa
Alexa-Hue Bridge + Publishing device 'Matts Lamp' to Alexa
Alexa-Hue Bridge + Publishing device 'Monicas Lamp' to Alexa
Alexa-Hue Bridge + Publishing device 'Pool Pump' to Alexa
Alexa-Hue Bridge + Publishing device 'Upstairs Hall Front' to Alexa
Alexa-Hue Bridge + Publishing device 'Upstairs Hall Rear' to Alexa
Alexa-Hue Bridge ... 21 devices discovered by Alexa on Alexa-Hue Bridge 'new device'.
Alexa-Hue Bridge Alexa-Hue Bridge 'new device' responding to Alexa discovery [request id: 2] ...
Alexa-Hue Bridge + Publishing device 'Back Door Lock' to Alexa
Alexa-Hue Bridge + Publishing device 'Back Porch Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Dining Room Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Driveway Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Entry Hall Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Family Room Fireplace' to Alexa
Alexa-Hue Bridge + Publishing device 'Family Room Front' to Alexa
Alexa-Hue Bridge + Publishing device 'Family Room Rear' to Alexa
Alexa-Hue Bridge + Publishing device 'Front Door Lock' to Alexa
Alexa-Hue Bridge + Publishing device 'Front Porch Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Garage Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Kitchen Stove Side Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Kitchen Tables Side Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Laundry Room Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Master Bedroom Torchierre' to Alexa
Alexa-Hue Bridge + Publishing device 'Matts Fan' to Alexa
Alexa-Hue Bridge + Publishing device 'Matts Lamp' to Alexa
Alexa-Hue Bridge + Publishing device 'Monicas Lamp' to Alexa
Alexa-Hue Bridge + Publishing device 'Pool Pump' to Alexa
Alexa-Hue Bridge + Publishing device 'Upstairs Hall Front' to Alexa
Alexa-Hue Bridge + Publishing device 'Upstairs Hall Rear' to Alexa
Alexa-Hue Bridge ... 21 devices discovered by Alexa on Alexa-Hue Bridge 'new device'.
Alexa-Hue Bridge Alexa-Hue Bridge 'new device' responding to Alexa discovery [request id: 3] ...
Alexa-Hue Bridge + Publishing device 'Back Door Lock' to Alexa
Alexa-Hue Bridge + Publishing device 'Back Porch Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Dining Room Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Driveway Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Entry Hall Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Family Room Fireplace' to Alexa
Alexa-Hue Bridge + Publishing device 'Family Room Front' to Alexa
Alexa-Hue Bridge + Publishing device 'Family Room Rear' to Alexa
Alexa-Hue Bridge + Publishing device 'Front Door Lock' to Alexa
Alexa-Hue Bridge + Publishing device 'Front Porch Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Garage Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Kitchen Stove Side Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Kitchen Tables Side Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Laundry Room Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Master Bedroom Torchierre' to Alexa
Alexa-Hue Bridge + Publishing device 'Matts Fan' to Alexa
Alexa-Hue Bridge + Publishing device 'Matts Lamp' to Alexa
Alexa-Hue Bridge + Publishing device 'Monicas Lamp' to Alexa
Alexa-Hue Bridge + Publishing device 'Pool Pump' to Alexa
Alexa-Hue Bridge + Publishing device 'Upstairs Hall Front' to Alexa
Alexa-Hue Bridge + Publishing device 'Upstairs Hall Rear' to Alexa
Alexa-Hue Bridge ... 21 devices discovered by Alexa on Alexa-Hue Bridge 'new device'.
Alexa-Hue Bridge Alexa-Hue Bridge 'new device' responding to Alexa discovery [request id: 4] ...
Alexa-Hue Bridge + Publishing device 'Back Door Lock' to Alexa
Alexa-Hue Bridge + Publishing device 'Back Porch Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Dining Room Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Driveway Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Entry Hall Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Family Room Fireplace' to Alexa
Alexa-Hue Bridge + Publishing device 'Family Room Front' to Alexa
Alexa-Hue Bridge + Publishing device 'Family Room Rear' to Alexa
Alexa-Hue Bridge + Publishing device 'Front Door Lock' to Alexa
Alexa-Hue Bridge + Publishing device 'Front Porch Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Garage Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Kitchen Stove Side Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Kitchen Tables Side Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Laundry Room Light' to Alexa
Alexa-Hue Bridge + Publishing device 'Master Bedroom Torchierre' to Alexa
Alexa-Hue Bridge + Publishing device 'Matts Fan' to Alexa
Alexa-Hue Bridge + Publishing device 'Matts Lamp' to Alexa
Alexa-Hue Bridge + Publishing device 'Monicas Lamp' to Alexa
Alexa-Hue Bridge + Publishing device 'Pool Pump' to Alexa
Alexa-Hue Bridge + Publishing device 'Upstairs Hall Front' to Alexa
Alexa-Hue Bridge + Publishing device 'Upstairs Hall Rear' to Alexa
Alexa-Hue Bridge ... 21 devices discovered by Alexa on Alexa-Hue Bridge 'new device'.

Posted on
Sun Jul 16, 2017 12:44 pm
autolog offline
Posts: 3243
Joined: Sep 10, 2013
Location: West Sussex, UK [GMT+1 aka UTC+1]

Re: Alexa says Devices not Responding

Your log shows the devices being discovered OK AFAICS. :)

Maybe you have a network problem if Indigo Touch doesn't always connect?

Feel free to turn on all debugging, save the config and then reload the plugin. Then attach the log to a reply once the problem occurs - see sticky post on how to get the plugin log. :)

Posted on
Tue Oct 23, 2018 1:30 pm
gadgetnut offline
User avatar
Posts: 109
Joined: Nov 03, 2005
Location: San Juan Islands

Re: Alexa says Devices not Responding

Hello, all. Prior to changing routers, Alexa control of Indigo devices was working well. I changed routers at my house and now Alexa says all devices are not responding. The router is Xfinity's Arris TG3482G. UPnP is enabled. Indigo 7.2 with Alexa Hue Bridge v. 3.0.29 is running on my iMac. iMac has WiFi and ethernet connections with DHCP reservations on the router. I tried entering both IP addresses into the Alexa Hue Bridge configuration Override Host IP address box, no change. Indigo Touch is working well both from within the LAN and the outside the house by WAN.

In a web browser page at alexa.amazon.com I tried forgetting a device in Alexa and re-adding it. The device does not seem to be discovered. All my previously working devices are listed with parenthetical Offline on the Alexa webpage.

Here's the red part of the Indigo log file:

Alexa-Hue Bridge Error 'Alexa Hue Bridge' Responder.run: socket error: [Errno 64] Host is down
Alexa-Hue Bridge Error 'Alexa Hue Bridge 2' Responder.run: socket error: [Errno 64] Host is down

Any thoughts? Thanks in advance.

Posted on
Wed Oct 24, 2018 9:29 am
gadgetnut offline
User avatar
Posts: 109
Joined: Nov 03, 2005
Location: San Juan Islands

Re: Alexa says Devices not Responding

I resolved this challenge with the help of previous posts here in the forum- I improved the quality of my search by looking for "discover devices" and came across a thread https://forums.indigodomo.com/viewtopic.php?f=208&t=21330&p=166935&hilit=discover+devices#p166935 that helped me realize my Indigo devices were not being successfully discovered by Alexa.

Under the "State" column in Indigo, I hadn't realized that you can enable or disable discovery by double clicking on the word Discovery. When enabled, the little clock icon turns green and it says Discovery On. See screen attachment below.


At alexa.amazon.com, all my previously working devices were listed as offline. I don't know if it was necessary but I deleted all the old devices, enabled Discovery in Indigo by turning on Discovery for all my Emulated Hue Devices... 40 new devices were immediately discovered and Alexa voice control is working well for everything.

Hope this might prove helpful for someone else.
Attachments
Screenshot 2018-10-24 08.13.58.png
Screenshot 2018-10-24 08.13.58.png (120.73 KiB) Viewed 538 times

Posted on
Wed Oct 24, 2018 9:56 am
jay (support) offline
Site Admin
User avatar
Posts: 16267
Joined: Mar 19, 2008
Location: Austin, Texas

Re: Alexa says Devices not Responding

Actually, using the Turn On button in the control area will turn on discovery, Turn Off will turn it off.

Jay (Indigo Support)
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Posted on
Wed Oct 24, 2018 9:59 am
gadgetnut offline
User avatar
Posts: 109
Joined: Nov 03, 2005
Location: San Juan Islands

Re: Alexa says Devices not Responding

Thanks for the clarification. Once devices are discovered and Alexa integration is working fine, should Discovery be left on or off?

Posted on
Wed Oct 24, 2018 10:58 am
jay (support) offline
Site Admin
User avatar
Posts: 16267
Joined: Mar 19, 2008
Location: Austin, Texas

Re: Alexa says Devices not Responding

I leave it on.

Jay (Indigo Support)
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