To Lutron Valued Customers:
As part of Lutron’s commitment to provide customers with world class products and a best in class service experience, we strive to maintain backwards compatibility whenever possible. However, some cases require firmware changes that cannot be applied to early versions of products.
In order to receive a necessary firmware update required for future operation, all first-generation Lutron Connect Bridges (model # CONNECT-BDG-1) must be connected to the internet prior to May 25th, 2018. Lutron Connect Bridges that do not receive this firmware update prior to May 25, 2018, will no longer work.
Please check your inventory immediately and remove any affected devices from your sellable stock. To take care of our mutual customers, Lutron is requesting that all first generation Connect Bridges (CONNECT-BDG-1) in your inventory are returned to Lutron in exchange for a free replacement with the current second generation of the Connect Bridge (model #: CONNECT-BDG2-1), which now supports Apple HomeKit.
Please note that the second generation of the Connect Bridge which supports Apple HomeKit (model #: CONNECT-BDG2-1) is not affected and should not be returned.
To return any affected product in your inventory, or if you’d like additional information, please contact your local Lutron Representative or regional Lutron Customer Service Team:
Lutron
North America
1.888.588.7661