IndigoServer crashing ...

[matt (support)]

You can definitely try that first. I think the fresh Catalina install will probably not crash, however. But it makes sense to try the easier/faster things first.

I have modified the guest user to be an admin user. I will see if that changes something.

Until then, what is the specific procedure that you want me to do to uninstall and install Indigo 7.4 in the admin user ?

[jay (support)]

Since the installation takes place in the same location on the disk, you can just rerun the Indigo 7.4 installer from the Admin account. That will correct the permissions but leave your settings alone.

Hello,

For the purposes of our test, the guest user has been an admin for a while now. No other user account were logged in and the IndigoServer (IS) never crashed. Later, I logged in my own user account that has always been an admin ... and on login the IS crashed.

I then logged out of my account. From the guest user, I trashed Indigo 7.4, emptied the trash and restarted my iMac. I then downloaded and installed Indigo 7.4. on the guest user. No IS crash there. I then logged in my personal user account and launched Indigo 7.4. No IS crash neither until now.

Next step will be to change the guest user to a regular account and to startup the computer to see how IS behaves.

I will keep you posted. Thank you for your patience.



Robert

Hello Matt,

Update about the IndigoServer (IS) crashes. It's been a while. I've been troubleshooting problems with my recent Catalina update.

So after different tests and after reinstalling a fresh copy of Catalina here are my comments:

• Recall: My guest user is still an admin and a fresh copy of Indigo was installed as you suggested.
• IS does not crash on the guest user.
• IS crashes on my personal account that is also an admin (a picture and a copy of the latest crash report can be found below)
• The crash occurs once when logging in my personal account, but not later.
• The Indigo app on my personal account connects to IS and I can control Indigo.
• I had to replace the database a few times after it was corrupted. I had a backup of the database. The corruption could be the result of Catalina's stability, but I can be sure of that.

I wanted to fix my Catalina problem before getting back to you, but since the IS's crashes existed in Mojave, I thought that we could troubleshoot it anyway.

You can find a copy of the IS preferences, in case it could be the problem.

Thanks again for your help.



Robert





Indigo crash report (20-04-20)

Process: IndigoServer [3460]
Path: /Library/Application Support/Perceptive Automation/*/IndigoServer.app/Contents/MacOS/IndigoServer
Identifier: com.perceptiveautomation.indigo-server
Version: 7.4.1 (7.4.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: IndigoServer [3460]
User ID: 505

Date/Time: 2020-04-20 21:58:58.819 -0400
OS Version: Mac OS X 10.15.4 (19E287)
Report Version: 12
Anonymous UUID: B3D2FD00-CDAC-4DF3-FC6B-888654FF1ECB


Time Awake Since Boot: 1100 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called
terminating with uncaught exception of type CCError

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff6ee7633a __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff6ef32e60 pthread_kill + 430
2 libsystem_c.dylib 0x00007fff6edfd808 abort + 120
3 libc++abi.dylib 0x00007fff6c05d458 abort_message + 231
4 libc++abi.dylib 0x00007fff6c04e8bf demangling_terminate_handler() + 262
5 libobjc.A.dylib 0x00007fff6db895b1 _objc_terminate() + 104
6 libc++abi.dylib 0x00007fff6c05c887 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff6c05f387 __cxa_rethrow + 99
8 libobjc.A.dylib 0x00007fff6db8793d objc_exception_rethrow + 37
9 com.apple.Foundation 0x00007fff375e7bb4 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 482
10 com.apple.Foundation 0x00007fff375e7970 _NSAppleEventManagerGenericHandler + 98
11 com.apple.AE 0x00007fff362f3203 0x7fff362e6000 + 53763
12 com.apple.AE 0x00007fff362f2929 0x7fff362e6000 + 51497
13 com.apple.AE 0x00007fff362eabd7 aeProcessAppleEvent + 449
14 com.apple.HIToolbox 0x00007fff33bc47fa AEProcessAppleEvent + 54
15 com.apple.AppKit 0x00007fff321fdf31 _DPSNextEvent + 1547
16 com.apple.AppKit 0x00007fff321fc4e0 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
17 com.apple.AppKit 0x00007fff321ee1ee -[NSApplication run] + 658
18 com.apple.AppKit 0x00007fff321bfff6 NSApplicationMain + 777
19 com.perceptiveautomation.indigo-server 0x00000001038c8074 0x1038c6000 + 8308

Thread 1:
0 libsystem_pthread.dylib 0x00007fff6ef2eb68 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x00007fff6ef2eb68 start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x00007fff6ef2eb68 start_wqthread + 0

Thread 4:
0 libsystem_pthread.dylib 0x00007fff6ef2eb68 start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000010cb18dc0 rcx: 0x00007ffeec338a08 rdx: 0x0000000000000000
rdi: 0x0000000000000307 rsi: 0x0000000000000006 rbp: 0x00007ffeec338a30 rsp: 0x00007ffeec338a08
r8: 0x00007ffeec3388d0 r9: 0x00007ffeec338aa0 r10: 0x000000010cb18dc0 r11: 0x0000000000000246
r12: 0x0000000000000307 r13: 0x0000003000000008 r14: 0x0000000000000006 r15: 0x0000000000000016
rip: 0x00007fff6ee7633a rfl: 0x0000000000000246 cr2: 0x00007fff959dfc08

Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133


Binary Images:
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0x7fff629ff000 - 0x7fff62b26ff1 com.apple.Sharing (1526.14 - 1526.14) <8D0C1BC4-5133-399B-9EFC-74CAEF4FA389> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff63f39000 - 0x7fff6422ffff com.apple.SkyLight (1.600.0 - 450.9) <C6AF6A79-C673-3B9E-95E0-993F43AE7EED> /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/SkyLight
0x7fff64a7c000 - 0x7fff64a8affb com.apple.SpeechRecognitionCore (6.0.91 - 6.0.91) <4678A6DB-D56E-393F-90BD-5AF4F3664440> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecognitionCore
0x7fff652bc000 - 0x7fff652c5ff7 com.apple.SymptomDiagnosticReporter (1.0 - 1238.100.26) <A2197A8A-796E-321C-8EBB-075AED9995B0> /System/Library/PrivateFrameworks/SymptomDiagnosticReporter.framework/Versions/A/SymptomDiagnosticReporter
0x7fff6557b000 - 0x7fff6558bff3 com.apple.TCC (1.0 - 1) <AEE98D6E-03FD-3C80-90AC-5B45B4AE7A2E> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff65aae000 - 0x7fff65b74ff0 com.apple.TextureIO (3.10.9 - 3.10.9) <362C5815-6A2B-3CA8-B577-C5D4978EF981> /System/Library/PrivateFrameworks/TextureIO.framework/Versions/A/TextureIO
0x7fff65cfc000 - 0x7fff65cfdfff com.apple.TrustEvaluationAgent (2.0 - 33) <F1A2A150-97C1-3050-93EE-6D582E2DF23E> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x7fff65d35000 - 0x7fff65f8dff0 com.apple.UIFoundation (1.0 - 661.2) <27837A1C-A833-3F99-B8D8-84A583EEA523> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
0x7fff66c00000 - 0x7fff66c20ffc com.apple.UserManagement (1.0 - 1) <6F223C62-641C-3F7E-BE20-B0C9F19709C7> /System/Library/PrivateFrameworks/UserManagement.framework/Versions/A/UserManagement
0x7fff679cc000 - 0x7fff67ab6ff8 com.apple.ViewBridge (464.1 - 464.1) <E1DB0984-8B31-36E4-9854-A3345F67BED3> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge
0x7fff67c5c000 - 0x7fff67c5dfff com.apple.WatchdogClient.framework (1.0 - 67.101.1) <1D6C2858-0A09-380E-8718-14131D9A0FE1> /System/Library/PrivateFrameworks/WatchdogClient.framework/Versions/A/WatchdogClient
0x7fff68889000 - 0x7fff6888cffa com.apple.dt.XCTTargetBootstrap (1.0 - 16091) <B40E4B60-2DB5-30ED-A210-3ED708862162> /System/Library/PrivateFrameworks/XCTTargetBootstrap.framework/Versions/A/XCTTargetBootstrap
0x7fff68906000 - 0x7fff68914ff5 com.apple.audio.caulk (1.0 - 32.3) <DFE1EBB6-9A42-3227-8601-5CFCB1F665CD> /System/Library/PrivateFrameworks/caulk.framework/Versions/A/caulk
0x7fff68c56000 - 0x7fff68c58ff3 com.apple.loginsupport (1.0 - 1) <B84ABC31-431B-3F99-BABE-44ED0A7DB3C0> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport
0x7fff6b737000 - 0x7fff6b76affa libAudioToolboxUtility.dylib (1104.80) <C34C8FCE-54DE-3884-8074-057B06807D22> /usr/lib/libAudioToolboxUtility.dylib
0x7fff6b771000 - 0x7fff6b7a5fff libCRFSuite.dylib (48) <E52BECF7-1819-3998-ACC4-8D1A332CE4EB> /usr/lib/libCRFSuite.dylib
0x7fff6b7a8000 - 0x7fff6b7b2fff libChineseTokenizer.dylib (34) <EE842A48-3D30-34B0-B9D2-F045DE582650> /usr/lib/libChineseTokenizer.dylib
0x7fff6b83e000 - 0x7fff6b840ff7 libDiagnosticMessagesClient.dylib (112) <BE749883-9400-334A-8FBF-F3321CF205F5> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff6b886000 - 0x7fff6ba3dffb libFosl_dynamic.dylib (100.4) <68038226-8CAA-36B5-B5D6-510F900B318D> /usr/lib/libFosl_dynamic.dylib
0x7fff6ba64000 - 0x7fff6ba6aff3 libIOReport.dylib (54) <FA47D01E-E02C-3178-9C10-DF4E7F6351B0> /usr/lib/libIOReport.dylib
0x7fff6bb4c000 - 0x7fff6bb53fff libMatch.1.dylib (36) <815A4553-4763-369F-A77C-62663A586D60> /usr/lib/libMatch.1.dylib
0x7fff6bb82000 - 0x7fff6bba2fff libMobileGestalt.dylib (826.100.27) <4B771C86-0CB7-3B06-8F41-5A40DDF66D72> /usr/lib/libMobileGestalt.dylib
0x7fff6bd14000 - 0x7fff6bd15fff libSystem.B.dylib (1281.100.1) <DB8310F1-272D-3533-A840-3B390AF55C26> /usr/lib/libSystem.B.dylib
0x7fff6bda2000 - 0x7fff6bda3fff libThaiTokenizer.dylib (3) <DC582222-7C1F-3C27-8C3A-BAF696A2197D> /usr/lib/libThaiTokenizer.dylib
0x7fff6bdbb000 - 0x7fff6bdd1fff libapple_nghttp2.dylib (1.39.2) <268F4E3E-95DC-35FB-82DC-5B0D1855A676> /usr/lib/libapple_nghttp2.dylib
0x7fff6be06000 - 0x7fff6be78ff7 libarchive.2.dylib (72.100.1) <65E0870E-02AB-365D-84F9-5800B5BB69FC> /usr/lib/libarchive.2.dylib
0x7fff6be79000 - 0x7fff6bf12fe5 libate.dylib (3.0.1) <4477640F-CC1B-3825-B877-69508F367E3D> /usr/lib/libate.dylib
0x7fff6bf16000 - 0x7fff6bf16ff3 libauto.dylib (187) <FD0E5750-7004-36A7-B9C2-D6B6B4EF559B> /usr/lib/libauto.dylib
0x7fff6bfdc000 - 0x7fff6bfecffb libbsm.0.dylib (60.100.1) <B0373A39-DBC6-3A84-879B-BA46E30D04BF> /usr/lib/libbsm.0.dylib
0x7fff6bfed000 - 0x7fff6bff9fff libbz2.1.0.dylib (44) <FFCD4427-AF87-36D2-8097-8870FDC75A1B> /usr/lib/libbz2.1.0.dylib
0x7fff6bffa000 - 0x7fff6c04cfff libc++.1.dylib (902.1) <08199809-33CA-321E-9B9D-FD5B2BC64580> /usr/lib/libc++.1.dylib
0x7fff6c04d000 - 0x7fff6c062ffb libc++abi.dylib (902) <1C880020-396D-3F91-BE27-5A09A9239F68> /usr/lib/libc++abi.dylib
0x7fff6c063000 - 0x7fff6c063fff libcharset.1.dylib (59) <4E63BA25-04A3-329A-923D-251155C03F30> /usr/lib/libcharset.1.dylib
0x7fff6c064000 - 0x7fff6c075fff libcmph.dylib (8) <D4C5E0A8-92D9-33D5-9F83-6F4742FFBE29> /usr/lib/libcmph.dylib
0x7fff6c076000 - 0x7fff6c08dfd7 libcompression.dylib (87) <7F258A06-E01D-32D2-9CD2-6B2931DA5DA7> /usr/lib/libcompression.dylib
0x7fff6c367000 - 0x7fff6c37dff7 libcoretls.dylib (167) <EFC237BB-78F7-33C6-BFF9-53860062DD99> /usr/lib/libcoretls.dylib
0x7fff6c37e000 - 0x7fff6c37ffff libcoretls_cfhelpers.dylib (167) <2E542A2B-7730-33EE-9B3B-154B08608AA6> /usr/lib/libcoretls_cfhelpers.dylib
0x7fff6c436000 - 0x7fff6c521ff7 libcrypto.0.9.8.dylib (80) <5FD8315D-D875-3941-BBAB-80033A84A607> /usr/lib/libcrypto.0.9.8.dylib
0x7fff6c93c000 - 0x7fff6c99bff7 libcups.2.dylib (483.6) <F446DEF0-66C0-31AD-88E1-919B05F06C90> /usr/lib/libcups.2.dylib
0x7fff6caa7000 - 0x7fff6caa7fff libenergytrace.dylib (21) <FFB9FB70-8DBD-3025-BC92-51F02481A489> /usr/lib/libenergytrace.dylib
0x7fff6caa8000 - 0x7fff6cac0fff libexpat.1.dylib (19.60.2) <1ED53818-578C-3D17-8761-68792CCAD685> /usr/lib/libexpat.1.dylib
0x7fff6cace000 - 0x7fff6cad0fff libfakelink.dylib (149.1) <B04F9A05-7E52-3382-9186-F603BE4BFBB2> /usr/lib/libfakelink.dylib
0x7fff6cadf000 - 0x7fff6cae4fff libgermantok.dylib (24) <8091F952-B592-38E3-982B-7DEA0A44E211> /usr/lib/libgermantok.dylib
0x7fff6cae5000 - 0x7fff6caeeff7 libheimdal-asn1.dylib (564.100.1) <2D639331-43CF-331F-98F4-CDF41990A468> /usr/lib/libheimdal-asn1.dylib
0x7fff6caef000 - 0x7fff6cbdffff libiconv.2.dylib (59) <9458704B-A702-37CB-9707-66ABBB5DB71E> /usr/lib/libiconv.2.dylib
0x7fff6cbe0000 - 0x7fff6ce37fff libicucore.A.dylib (64260.0.1) <DCC4A4EE-32FD-350F-84D8-E857F2F29855> /usr/lib/libicucore.A.dylib
0x7fff6ce51000 - 0x7fff6ce52fff liblangid.dylib (133) <E9595222-602B-38F0-8572-0F1872A00527> /usr/lib/liblangid.dylib
0x7fff6ce53000 - 0x7fff6ce6bff3 liblzma.5.dylib (16) <0AA1EB11-A433-327E-B8DB-7395CFF06554> /usr/lib/liblzma.5.dylib
0x7fff6ce83000 - 0x7fff6cf2aff7 libmecab.dylib (883.10) <13136C11-8763-37BA-AEB2-676092798DAA> /usr/lib/libmecab.dylib
0x7fff6cf2b000 - 0x7fff6d18dfe1 libmecabra.dylib (883.10) <6AC22857-F528-35CE-94A9-D70F6F766C15> /usr/lib/libmecabra.dylib
0x7fff6d4fa000 - 0x7fff6d529fff libncurses.5.4.dylib (57) <6BD6F430-C8B3-39D8-87B5-2C16E6578FD5> /usr/lib/libncurses.5.4.dylib
0x7fff6d659000 - 0x7fff6dad4ff5 libnetwork.dylib (1880.100.30) <9519B6F8-44E2-3F53-B995-1527C5333240> /usr/lib/libnetwork.dylib
0x7fff6db74000 - 0x7fff6dba7fde libobjc.A.dylib (787.1) <20AC082F-2DB7-3974-A2D4-8C5E01787584> /usr/lib/libobjc.A.dylib
0x7fff6dbba000 - 0x7fff6dbbefff libpam.2.dylib (25.100.1) <D5CEC1AD-A2EC-362C-B71A-22FD521917F1> /usr/lib/libpam.2.dylib
0x7fff6dbc1000 - 0x7fff6dbf7ff7 libpcap.A.dylib (89.100.1) <171BAAB0-A5C8-32C5-878E-83D46073BF8C> /usr/lib/libpcap.A.dylib
0x7fff6dc7b000 - 0x7fff6dc93fff libresolv.9.dylib (67.40.1) <92A522F9-95E2-35EE-A8AD-FC8DEE6B2C1F> /usr/lib/libresolv.9.dylib
0x7fff6dc95000 - 0x7fff6dcd9ff7 libsandbox.1.dylib (1217.101.2) <5E362637-203E-3170-B988-1C470A6B0642> /usr/lib/libsandbox.1.dylib
0x7fff6dcef000 - 0x7fff6ded9ff7 libsqlite3.dylib (308.4) <BBC375B7-AF20-3D2C-8826-78D3BDC8A004> /usr/lib/libsqlite3.dylib
0x7fff6defc000 - 0x7fff6df35ffb libssl.0.9.8.dylib (80) <45DED352-2536-3D53-8DD5-5E892EE093C7> /usr/lib/libssl.0.9.8.dylib
0x7fff6e12a000 - 0x7fff6e12dffb libutil.dylib (57) <07ED7CF0-1744-3386-B8B2-0DDBD446999E> /usr/lib/libutil.dylib
0x7fff6e12e000 - 0x7fff6e13bff7 libxar.1.dylib (425.2) <625F24E1-1A0F-3301-9F99-F0F3DADE0287> /usr/lib/libxar.1.dylib
0x7fff6e141000 - 0x7fff6e223ff7 libxml2.2.dylib (33.3) <24147A90-E3EB-3926-BFB0-5F0FC9F706E2> /usr/lib/libxml2.2.dylib
0x7fff6e227000 - 0x7fff6e24ffff libxslt.1.dylib (16.9) <8C8648B1-F2CA-38EA-A409-D6F19715C6E6> /usr/lib/libxslt.1.dylib
0x7fff6e250000 - 0x7fff6e262ff3 libz.1.dylib (76) <6A449C6A-DF88-36C1-8F2D-DB9A808263B5> /usr/lib/libz.1.dylib
0x7fff6eb10000 - 0x7fff6eb15ff3 libcache.dylib (83) <5F90FFCE-403B-3724-991D-BA32401D99C5> /usr/lib/system/libcache.dylib
0x7fff6eb16000 - 0x7fff6eb21fff libcommonCrypto.dylib (60165) <C7A5E3F7-1E5A-3785-875A-B6647082B614> /usr/lib/system/libcommonCrypto.dylib
0x7fff6eb22000 - 0x7fff6eb29fff libcompiler_rt.dylib (101.2) <A517E149-2D25-3C04-BCEF-F69149C85B18> /usr/lib/system/libcompiler_rt.dylib
0x7fff6eb2a000 - 0x7fff6eb33ff7 libcopyfile.dylib (166.40.1) <1A5270B5-0D97-35DA-9296-4F4A428BC6A2> /usr/lib/system/libcopyfile.dylib
0x7fff6eb34000 - 0x7fff6ebc6fe3 libcorecrypto.dylib (866.100.30) <FCDEC0D1-8C30-3989-BDD1-996BBC715C29> /usr/lib/system/libcorecrypto.dylib
0x7fff6ecd3000 - 0x7fff6ed13ff0 libdispatch.dylib (1173.100.2) <EB592997-B11C-3AB3-85B1-F725F3D0B412> /usr/lib/system/libdispatch.dylib
0x7fff6ed14000 - 0x7fff6ed4afff libdyld.dylib (750.5) <D2A07EF5-A64B-3692-BE13-89DAA2EC5E80> /usr/lib/system/libdyld.dylib
0x7fff6ed4b000 - 0x7fff6ed4bffb libkeymgr.dylib (30) <CC5A2B43-770B-3C6C-BA10-AA3A6B4A142D> /usr/lib/system/libkeymgr.dylib
0x7fff6ed4c000 - 0x7fff6ed58ff3 libkxld.dylib (6153.101.6) <77282DCB-83D6-3199-874E-9A4A0FD7D4F3> /usr/lib/system/libkxld.dylib
0x7fff6ed59000 - 0x7fff6ed59ff7 liblaunch.dylib (1738.100.39) <A7FF7357-600F-3014-8C28-A4F367717E8D> /usr/lib/system/liblaunch.dylib
0x7fff6ed5a000 - 0x7fff6ed5fff7 libmacho.dylib (959.0.1) <D8FED478-25A2-3844-AE4B-A5C9F9827615> /usr/lib/system/libmacho.dylib
0x7fff6ed60000 - 0x7fff6ed62ff3 libquarantine.dylib (110.40.3) <51E0304F-AB11-3BF7-99DC-BB916CC9088B> /usr/lib/system/libquarantine.dylib
0x7fff6ed63000 - 0x7fff6ed64ff7 libremovefile.dylib (48) <078F29AB-26BA-3493-BCAA-E1E75A187521> /usr/lib/system/libremovefile.dylib
0x7fff6ed65000 - 0x7fff6ed7cff3 libsystem_asl.dylib (377.60.2) <0F1BAC19-2AE0-3F8E-9B90-AACF819B2BF7> /usr/lib/system/libsystem_asl.dylib
0x7fff6ed7d000 - 0x7fff6ed7dff7 libsystem_blocks.dylib (74) <32224AFF-C06F-3279-B753-097194EDEF49> /usr/lib/system/libsystem_blocks.dylib
0x7fff6ed7e000 - 0x7fff6ee05fff libsystem_c.dylib (1353.100.2) <4F5EED22-4D46-3F04-8C64-C492CDAD70EB> /usr/lib/system/libsystem_c.dylib
0x7fff6ee06000 - 0x7fff6ee09ffb libsystem_configuration.dylib (1061.101.1) <2A2C778D-07EB-35C7-A954-8BF8FD74BD75> /usr/lib/system/libsystem_configuration.dylib
0x7fff6ee0a000 - 0x7fff6ee0dfff libsystem_coreservices.dylib (114) <FDA41CC4-170A-3D93-85BD-838A563B03C4> /usr/lib/system/libsystem_coreservices.dylib
0x7fff6ee0e000 - 0x7fff6ee16fff libsystem_darwin.dylib (1353.100.2) <B567B86D-8818-38A4-A861-03EB83B55867> /usr/lib/system/libsystem_darwin.dylib
0x7fff6ee17000 - 0x7fff6ee1efff libsystem_dnssd.dylib (1096.100.3) <7C690DF5-E119-33FB-85CD-9EFC67A36E40> /usr/lib/system/libsystem_dnssd.dylib
0x7fff6ee1f000 - 0x7fff6ee20ffb libsystem_featureflags.dylib (17) <415D83EF-084C-3485-B757-53001870EA94> /usr/lib/system/libsystem_featureflags.dylib
0x7fff6ee21000 - 0x7fff6ee6eff7 libsystem_info.dylib (538) <17049D3F-C798-3651-B391-1551FC699D3E> /usr/lib/system/libsystem_info.dylib
0x7fff6ee6f000 - 0x7fff6ee9bff7 libsystem_kernel.dylib (6153.101.6) <E76440E1-D1E8-3D9A-8B47-D01F554FF1C4> /usr/lib/system/libsystem_kernel.dylib
0x7fff6ee9c000 - 0x7fff6eee3fff libsystem_m.dylib (3178) <74741FA8-5C29-3241-9046-4FC91C6A6D4A> /usr/lib/system/libsystem_m.dylib
0x7fff6eee4000 - 0x7fff6ef0bfff libsystem_malloc.dylib (283.100.5) <97833239-2F83-3AEB-A426-0593997C8A54> /usr/lib/system/libsystem_malloc.dylib
0x7fff6ef0c000 - 0x7fff6ef19ffb libsystem_networkextension.dylib (1095.100.29) <C9E988B2-6A18-35C0-9577-63201E9D6018> /usr/lib/system/libsystem_networkextension.dylib
0x7fff6ef1a000 - 0x7fff6ef23ff7 libsystem_notify.dylib (241.100.2) <E405F84B-BD4F-3874-9755-CB3EC86E18D5> /usr/lib/system/libsystem_notify.dylib
0x7fff6ef24000 - 0x7fff6ef2cfef libsystem_platform.dylib (220.100.1) <6EF12F34-C33F-36BF-9A9A-2A35EA19EFE0> /usr/lib/system/libsystem_platform.dylib
0x7fff6ef2d000 - 0x7fff6ef37fff libsystem_pthread.dylib (416.100.3) <A8514582-E000-3854-911A-0A73D2C79600> /usr/lib/system/libsystem_pthread.dylib
0x7fff6ef38000 - 0x7fff6ef3cff3 libsystem_sandbox.dylib (1217.101.2) <E9D78CDE-FB67-32E7-BABC-9EFC23AA0DC6> /usr/lib/system/libsystem_sandbox.dylib
0x7fff6ef3d000 - 0x7fff6ef3ffff libsystem_secinit.dylib (62.100.2) <AAC639E5-7103-3366-A602-8FC6944E2C13> /usr/lib/system/libsystem_secinit.dylib
0x7fff6ef40000 - 0x7fff6ef47ffb libsystem_symptoms.dylib (1238.100.26) <487B92DE-45F9-39F9-A478-89BBD478157D> /usr/lib/system/libsystem_symptoms.dylib
0x7fff6ef48000 - 0x7fff6ef5eff2 libsystem_trace.dylib (1147.100. <BB90B1FD-8C09-3DF4-BD8B-9E4AEADFEA2B> /usr/lib/system/libsystem_trace.dylib
0x7fff6ef60000 - 0x7fff6ef65ff7 libunwind.dylib (35.4) <CC87C836-BE9D-334E-A0E6-0297D52E9D73> /usr/lib/system/libunwind.dylib
0x7fff6ef66000 - 0x7fff6ef9bffe libxpc.dylib (1738.100.39) <32B0E31E-9DA3-328B-A962-BC9591B93537> /usr/lib/system/libxpc.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 28906
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=553.1M resident=0K(0%) swapped_out_or_unallocated=553.1M(100%)
Writable regions: Total=978.8M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=978.8M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
CoreServices 116K 1
Kernel Alloc Once 8K 1
MALLOC 224.1M 30
MALLOC guard page 24K 5
MALLOC_MEDIUM (reserved) 360.0M 3 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
Memory Tag 242 12K 1
STACK GUARD 56.0M 5
Stack 10.0M 5
VM_ALLOCATE 52K 4
__DATA 23.3M 261
__DATA_CONST 20K 1
__FONT_DATA 4K 1
__LINKEDIT 388.2M 4
__OBJC_RO 32.2M 1
__OBJC_RW 1892K 2
__TEXT 165.0M 259
__UNICODE 564K 1
mapped file 38.2M 8
shared memory 632K 14
=========== ======= =======
TOTAL 1.6G 609
TOTAL, minus reserved VM space 940.5M 609

Model: iMac14,2, BootROM 142.0.0.0.0, 4 processors, Quad-Core Intel Core i7, 3,5 GHz, 32 GB, SMC 2.15f7
Graphics: kHW_NVidiaGeForceGTX780MItem, NVIDIA GeForce GTX 780M, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1600.4)
Bluetooth: Version 7.0.4f6, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SD0128F, 121,33 GB
Serial ATA Device: CT2000MX500SSD1, 2 TB
USB Device: USB 3.0 Bus
USB Device: USB3.0 Hub
USB Device: USB3.0 Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: Keyspan USA-19H
USB Device: Keyboard Hub
USB Device: Apple Keyboard
Thunderbolt Bus: iMac, Apple Inc., 23.10

[matt (support)]

Hi Robert,

In summary, you have it now to the point where it consistently crashes under one macOS account (admin-personal) but it does not crash under another one (admin-guest)? If that is the case, is it acceptable to run it under the admin-guest account to prevent the crash? If so, I think we have our solution.

If not, then we will need to discover what the differences are between the two accounts. From Indigo's perspective how might they be configured differently? Do you have any different macOS software installed/running between the two accounts?

Hello Matt,

Let's resume my computer setup objectives: I need (1) a guest user account (non-admin) to (a) allow any member of my family to use the computer without having to use my personal account and (b) to allow unattended computer restart and user login for Indigo to get back to work when there is a power failure and that happens often in my area. I also need (2) a personal user account (admin) from which I also want to control the Indigo app. For those purposes, Indigo has always been installed on the guest user and I connected to Indigo by connecting to the IndigoServerr (???) from my personal user account. That's what I need.

In the past (before Mojave), the IndigoServer crashed on my personal admin user .... and only at login. It never crashed on the guest user.

With Catalina, that's still the case. Nothing changed. You requested that I install the Indigo app on the guest user and that I make it also an admin user. IS still crashes on my personal admin account but not on the guest user. Nothing changed by changing the guest to an admin.

What I don't understand is that this setup should be quite straight forward: Indigo is installed and launches from one user and I want to also manage it from another account. Isn't that the purpose of the IS to allow to control the Indigo app from elsewhere ?




Robert

[matt (support)]

It only (and consistently) crashes at login? Do you mean macOS login? The first time you've mentioned this being a crash at login is only 3 or 4 posts ago (on this thread that is now over 5 pages long). Please describe in detail the exact steps that you perform that lead up to the crash, and let us know if it consistently (every time) crashes. Until now I thought this was a random crash based on all the previous discussions, not a crash that is consistently reproducible with know steps. If that is the case it is critical we know all the details about the steps.

Hello Mike,

Excuse me for the delay. I had to deal with a new Catalina install. Took a while to clear out the after effects. Now that it is up and running, I can concentrate on my work load.

So, yes, IndigoServer (IS) crashes only once, at startup and only in my personal admin account. It does not crash in the guest (non admin) account in which I made a fresh Indigo install.

As a reminder, Indigo is installed in the guest user. At startup, the guest user logs in automatically. Nothing more and there no IS crash in that account. After and only then, when I log in my personal user account for the first time, IS crashes once. Only once. When I launch Indigo in my personal user account, it connects to the guest app (IS ?) and it works without problem ever after. There is no IS server crash unless I restart the computer again. I confirm that, has previously requested, the guest and my personal accounts form a permission group that I called Indigo. The Library/Applications Support/Perceptive Automation folder and all it's content is available for read and write permissions by the Indigo group.

I experienced exactly the same results when I modified the guest user to an admin as you asked. For what I experience, the fact that the guest user is or is not an admin doesn't change anything,

Our previous talks may have been troubled and seem much longer (5 pages) because we dealt with many other issues. In the mean time, I began experiencing problems with my new Catalina installation. It created many flaky behaviors. I also had to do a fresh OS install, migrate all my data and complete the transition (32 bits apps and setting up my backup strategy because of the new APFS file system) before getting back to the IS crashes. I would have thought that IS wouldn't crash after all that, but it still does exactly like it did under Mojave.

Does this sound better now ? Thanks for your patience.



Robert