Unable to connect to IndigoServer since last Indigo 2021,2

Posted on
Sat Jan 08, 2022 2:20 pm
rlesperance offline
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Unable to connect to IndigoServer since last Indigo 2021,2

I am unable to connect to IndigoServer since last Indigo 2021,2. Probably a missing link.

I checked my ports and tried to connect to the remote server from the client and it does not complete connection.

Please help.

Posted on
Sat Jan 08, 2022 4:17 pm
jay (support) offline
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Re: Unable to connect to IndigoServer since last Indigo 2021

Can you elaborate more on what "unable to connect" means (errors)? Are you talking about the Mac Client? Indigo Touch? Web access? X10 devices not working? What macOS version?

Jay (Indigo Support)
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Posted on
Sat Jan 08, 2022 5:59 pm
rlesperance offline
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Re: Unable to connect to IndigoServer since last Indigo 2021

iMac 27" (2019) running OS 12.1 and Indigo v2021.2.

I remind you that the IS is running on the guest user (automatic login) and that the client is my personal user (admin) account. The client is unable to communicate with the remote IS. IS is running on the guest user.

Posted on
Tue Jan 11, 2022 3:35 pm
matt (support) offline
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Re: Unable to connect to IndigoServer since last Indigo 2021

Try disabling the firewall on your Indigo Server Mac.

Image

Posted on
Wed Jan 12, 2022 8:33 am
rlesperance offline
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Re: Unable to connect to IndigoServer since last Indigo 2021

Hello Matt,

It is already authorized ... isn't it ?



Robert


P.S. After moving to my new iMac (2019) and upgrading to Big Sur and now to Monterey, IndigoServer doesn't crash anymore. Saved by the bell !
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Posted on
Wed Jan 12, 2022 10:47 am
jay (support) offline
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Re: Unable to connect to IndigoServer since last Indigo 2021

Did you disable the firewall as Matt asked?

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Posted on
Wed Jan 12, 2022 11:07 am
rlesperance offline
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Re: Unable to connect to IndigoServer since last Indigo 2021

I thought that by allowing those 2 Indigo accesses it was the same has disabling the firewall for Indigo. I cannot disable the firewall for all always.

As requested, I disabled the firewall completely. I get the same result. I first get the Server Connection Status window and, since the server is in the Guest User, I select the Connect to Remote Server button. Then I get the Connect to Remote Server window. I click Connect and it gets me back to the first window, without connecting to the IndigoServer.
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Posted on
Wed Jan 12, 2022 1:45 pm
jay (support) offline
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Re: Unable to connect to IndigoServer since last Indigo 2021

What you have in the "Indigo Server" box is incorrect - you must specify a full IP address or something that will resolve into an IP address. Try localhost instead.

Jay (Indigo Support)
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Posted on
Thu Jan 13, 2022 7:34 am
rlesperance offline
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Re: Unable to connect to IndigoServer since last Indigo 2021

Got it. It works. Thanks Jay. I don't know how that got changed.

FYI ... IS doesn't crash anymore since my Big Sur and, now, Monterey upgrade.

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