IndigoServer crashing ...

Posted on
Wed Feb 12, 2020 5:04 pm
rlesperance offline
Posts: 225
Joined: Dec 01, 2004
Location: Québec, Canada

Re: IndigoServer crashing ...

Good news ... Installed a brand new Keyspan USA-19HS adapter without any problem or fuss, like I had with the USA-28. It's been working for 48 hours whitout any log error in Indigo. No IndigoServer crash neither. The crashes were only once in a while. So we will see if times confirms this silence.

I will do a follow up later.

Thanks Matt and everybody else for your input and help.

Regards.

Posted on
Thu Feb 13, 2020 9:51 am
rlesperance offline
Posts: 225
Joined: Dec 01, 2004
Location: Québec, Canada

Re: IndigoServer crashing ...

Got a IndigoServer crash this morning:

Process: IndigoServer [1821]
Path: /Library/Application Support/Perceptive Automation/*/IndigoServer.app/Contents/MacOS/IndigoServer
Identifier: IndigoServer
Version: 7.4.1 (7.4.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: IndigoServer [1821]
User ID: 505

Date/Time: 2020-02-13 10:45:40.012 -0500
OS Version: Mac OS X 10.14.6 (18G1012)
Report Version: 12
Anonymous UUID: B3D2FD00-CDAC-4DF3-FC6B-888654FF1ECB


Time Awake Since Boot: 450 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called
terminating with uncaught exception of type CCError

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff7fe722c6 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff7ff2dbf1 pthread_kill + 284
2 libsystem_c.dylib 0x00007fff7fddc6a6 abort + 127
3 libc++abi.dylib 0x00007fff7cfb7641 abort_message + 231
4 libc++abi.dylib 0x00007fff7cfb77df default_terminate_handler() + 267
5 libobjc.A.dylib 0x00007fff7e56aeeb _objc_terminate() + 105
6 libc++abi.dylib 0x00007fff7cfc319e std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff7cfb6c7e __cxa_rethrow + 99
8 libobjc.A.dylib 0x00007fff7e568e35 objc_exception_rethrow + 40
9 com.apple.Foundation 0x00007fff56054785 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 467
10 com.apple.Foundation 0x00007fff5605454d _NSAppleEventManagerGenericHandler + 102
11 com.apple.AE 0x00007fff54fd6397 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1815
12 com.apple.AE 0x00007fff54fd5c29 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41
13 com.apple.AE 0x00007fff54fd5b01 aeProcessAppleEvent + 414
14 com.apple.HIToolbox 0x00007fff530178b7 AEProcessAppleEvent + 54
15 com.apple.AppKit 0x00007fff513a6a9d _DPSNextEvent + 1935
16 com.apple.AppKit 0x00007fff513a546b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361
17 com.apple.AppKit 0x00007fff5139f588 -[NSApplication run] + 699
18 com.apple.AppKit 0x00007fff5138eac8 NSApplicationMain + 777
19 com.perceptiveautomation.indigo-server 0x0000000102f73074 0x102f71000 + 8308

Thread 1:
0 libsystem_pthread.dylib 0x00007fff7ff2a3f0 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x00007fff7ff2a3f0 start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x00007fff7ff2a3f0 start_wqthread + 0

Thread 4:
0 libsystem_pthread.dylib 0x00007fff7ff2a3f0 start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000010ca495c0 rcx: 0x00007ffeecc8d988 rdx: 0x0000000000000000
rdi: 0x0000000000000307 rsi: 0x0000000000000006 rbp: 0x00007ffeecc8d9c0 rsp: 0x00007ffeecc8d988
r8: 0x00007ffeecc8d850 r9: 0x00007ffeecc8da20 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x0000000000000307 r13: 0x0000003000000008 r14: 0x0000000000000006 r15: 0x000000000000002d
rip: 0x00007fff7fe722c6 rfl: 0x0000000000000206 cr2: 0x00007fb37cf07000

Logical CPU: 0
Error Code: 0x02000170
Trap Number: 133


Binary Images:
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0x7fff7cfb4000 - 0x7fff7cfc9ff7 libc++abi.dylib (400.17) <38C09CED-9090-3719-90F3-04A2749F5428> /usr/lib/libc++abi.dylib
0x7fff7cfca000 - 0x7fff7cfcaff3 libcharset.1.dylib (51.200.6) <2A27E064-314C-359C-93FC-8A9B06206174> /usr/lib/libcharset.1.dylib
0x7fff7cfcb000 - 0x7fff7cfdbffb libcmph.dylib (6.15.1) <9C52B2FE-179F-32AC-B87E-2AFC49ABF817> /usr/lib/libcmph.dylib
0x7fff7cfdc000 - 0x7fff7cff4ffb libcompression.dylib (52.250.2) <7F4BB18C-1FB4-3825-8D8B-6E6B168774C6> /usr/lib/libcompression.dylib
0x7fff7d269000 - 0x7fff7d27ffff libcoretls.dylib (155.220.1) <4C64BE3E-41E3-3020-8BB7-07E90C0C861C> /usr/lib/libcoretls.dylib
0x7fff7d280000 - 0x7fff7d281ff3 libcoretls_cfhelpers.dylib (155.220.1) <0959B3E9-6643-3589-8BB3-21D52CDF0EF1> /usr/lib/libcoretls_cfhelpers.dylib
0x7fff7d336000 - 0x7fff7d41efff libcrypto.0.9.8.dylib (76.200.2) <5DF9F66E-EAEA-3BF5-AC77-C2B403AE72AB> /usr/lib/libcrypto.0.9.8.dylib
0x7fff7d72d000 - 0x7fff7d783ff3 libcups.2.dylib (462.12) <095619DC-9233-3937-9E50-5F10D917A40D> /usr/lib/libcups.2.dylib
0x7fff7d8b7000 - 0x7fff7d8b7fff libenergytrace.dylib (17.200.1) <80BB567A-FD18-3497-BF97-353F57D98CDD> /usr/lib/libenergytrace.dylib
0x7fff7d8e9000 - 0x7fff7d8eeff7 libgermantok.dylib (17.15.2) <E5F0F794-FF27-3D64-AE52-C78C6A84DD67> /usr/lib/libgermantok.dylib
0x7fff7d8ef000 - 0x7fff7d8f4ff7 libheimdal-asn1.dylib (520.270.1) <73F60D6F-76F8-35EF-9C86-9A81225EE4BE> /usr/lib/libheimdal-asn1.dylib
0x7fff7d91f000 - 0x7fff7da0ffff libiconv.2.dylib (51.200.6) <2047C9B7-3F74-3A95-810D-2ED8F0475A99> /usr/lib/libiconv.2.dylib
0x7fff7da10000 - 0x7fff7dc71ffb libicucore.A.dylib (62141.0.1) <A0D63918-76E9-3C1B-B255-46F4C1DA7FE8> /usr/lib/libicucore.A.dylib
0x7fff7dcbe000 - 0x7fff7dcbffff liblangid.dylib (128.15.1) <22D05C4F-769B-3075-ABCF-44A0EBACE028> /usr/lib/liblangid.dylib
0x7fff7dcc0000 - 0x7fff7dcd8ff3 liblzma.5.dylib (10.200.3) <E1F4FD60-1CE4-37B9-AD95-29D348AF1AC0> /usr/lib/liblzma.5.dylib
0x7fff7dcf0000 - 0x7fff7dd94ff7 libmecab.1.0.0.dylib (779.24.1) <A8D0379B-85FA-3B3D-89ED-5CF2C3826AB2> /usr/lib/libmecab.1.0.0.dylib
0x7fff7dd95000 - 0x7fff7df99fff libmecabra.dylib (779.24.1) <D71F71E0-30E2-3DB3-B636-7DE13D51FB4B> /usr/lib/libmecabra.dylib
0x7fff7e171000 - 0x7fff7e4c2ff7 libnetwork.dylib (1229.250.15) <72C7E9E3-B2BE-3300-BE1B-64606222022C> /usr/lib/libnetwork.dylib
0x7fff7e554000 - 0x7fff7ecd9fdf libobjc.A.dylib (756.2) <7C312627-43CB-3234-9324-4DEA92D59F50> /usr/lib/libobjc.A.dylib
0x7fff7eceb000 - 0x7fff7ecefffb libpam.2.dylib (22.200.1) <586CF87F-349C-393D-AEEB-FB75F94A5EB7> /usr/lib/libpam.2.dylib
0x7fff7ecf2000 - 0x7fff7ed27fff libpcap.A.dylib (79.250.1) <C0893641-7DFF-3A33-BDAE-190FF54837E8> /usr/lib/libpcap.A.dylib
0x7fff7ee40000 - 0x7fff7ee58ffb libresolv.9.dylib (65.200.3) <6884EA23-6425-3A88-8534-2D1AB0188B2D> /usr/lib/libresolv.9.dylib
0x7fff7eeab000 - 0x7fff7f088fff libsqlite3.dylib (274.26) <6404BA3B-BCA4-301F-B2FE-8776105A2AA3> /usr/lib/libsqlite3.dylib
0x7fff7f0ab000 - 0x7fff7f0e4ff7 libssl.0.9.8.dylib (76.200.2) <6967574D-A947-3D01-8015-A52AFC5E0AFB> /usr/lib/libssl.0.9.8.dylib
0x7fff7f2a1000 - 0x7fff7f2a4ff7 libutil.dylib (51.200.4) <CE9B18C9-66ED-32D4-9D29-01F8FCB467B0> /usr/lib/libutil.dylib
0x7fff7f2a5000 - 0x7fff7f2b2fff libxar.1.dylib (417.1) <39CCF46B-C81A-34B1-92A1-58C4E5DA846E> /usr/lib/libxar.1.dylib
0x7fff7f2b7000 - 0x7fff7f39aff3 libxml2.2.dylib (32.12) <48E64CC9-8C86-372B-99DC-1D114F6A259A> /usr/lib/libxml2.2.dylib
0x7fff7f39b000 - 0x7fff7f3c3ff3 libxslt.1.dylib (16.7) <FA4F431A-1387-3432-BD7A-D9C512638E94> /usr/lib/libxslt.1.dylib
0x7fff7f3c4000 - 0x7fff7f3d6ff7 libz.1.dylib (70.200.4) <B048FC1F-058F-3A08-A1FE-81D5308CB3E6> /usr/lib/libz.1.dylib
0x7fff7fbba000 - 0x7fff7fbbeff3 libcache.dylib (81) <1987D1E1-DB11-3291-B12A-EBD55848E02D> /usr/lib/system/libcache.dylib
0x7fff7fbbf000 - 0x7fff7fbc9ff3 libcommonCrypto.dylib (60118.250.2) <1765BB6E-6784-3653-B16B-CB839721DC9A> /usr/lib/system/libcommonCrypto.dylib
0x7fff7fbca000 - 0x7fff7fbd1ff7 libcompiler_rt.dylib (63.4) <5212BA7B-B7EA-37B4-AF6E-AC4F507EDFB8> /usr/lib/system/libcompiler_rt.dylib
0x7fff7fbd2000 - 0x7fff7fbdbff7 libcopyfile.dylib (146.250.1) <98CD00CD-9B91-3B5C-A9DB-842638050FA8> /usr/lib/system/libcopyfile.dylib
0x7fff7fbdc000 - 0x7fff7fc60fc3 libcorecrypto.dylib (602.260.2) <01464D24-570C-3B83-9D18-467769E0FCDD> /usr/lib/system/libcorecrypto.dylib
0x7fff7fce7000 - 0x7fff7fd20ff7 libdispatch.dylib (1008.270.1) <97273678-E94C-3C8C-89F6-2E2020F4B43B> /usr/lib/system/libdispatch.dylib
0x7fff7fd21000 - 0x7fff7fd4dff7 libdyld.dylib (655.1.1) <002418CC-AD11-3D10-865B-015591D24E6C> /usr/lib/system/libdyld.dylib
0x7fff7fd4e000 - 0x7fff7fd4effb libkeymgr.dylib (30) <0D0F9CA2-8D5A-3273-8723-59987B5827F2> /usr/lib/system/libkeymgr.dylib
0x7fff7fd4f000 - 0x7fff7fd5bff3 libkxld.dylib (4903.278.12) <310B81DB-F3E2-3495-BC8A-19EB750FEDBF> /usr/lib/system/libkxld.dylib
0x7fff7fd5c000 - 0x7fff7fd5cff7 liblaunch.dylib (1336.261.2) <2B07E27E-D404-3E98-9D28-BCA641E5C479> /usr/lib/system/liblaunch.dylib
0x7fff7fd5d000 - 0x7fff7fd62fff libmacho.dylib (927.0.3) <A377D608-77AB-3F6E-90F0-B4F251A5C12F> /usr/lib/system/libmacho.dylib
0x7fff7fd63000 - 0x7fff7fd65ff7 libquarantine.dylib (86.270.1) <50A89DAB-7E34-3347-9AD5-68957B27EFD2> /usr/lib/system/libquarantine.dylib
0x7fff7fd66000 - 0x7fff7fd67ff7 libremovefile.dylib (45.200.2) <9FBEB2FF-EEBE-31BC-BCFC-C71F8D0E99B6> /usr/lib/system/libremovefile.dylib
0x7fff7fd68000 - 0x7fff7fd7fff3 libsystem_asl.dylib (356.200.4) <A62A7249-38B8-33FA-9875-F1852590796C> /usr/lib/system/libsystem_asl.dylib
0x7fff7fd80000 - 0x7fff7fd80ff7 libsystem_blocks.dylib (73) <A453E8EE-860D-3CED-B5DC-BE54E9DB4348> /usr/lib/system/libsystem_blocks.dylib
0x7fff7fd81000 - 0x7fff7fe08fff libsystem_c.dylib (1272.250.1) <7EDACF78-2FA3-35B8-B051-D70475A35117> /usr/lib/system/libsystem_c.dylib
0x7fff7fe09000 - 0x7fff7fe0cffb libsystem_configuration.dylib (963.270.3) <2B4A836D-68A4-33E6-8D48-CD4486B03387> /usr/lib/system/libsystem_configuration.dylib
0x7fff7fe0d000 - 0x7fff7fe10ff7 libsystem_coreservices.dylib (66) <719F75A4-74C5-3BA6-A09E-0C5A3E5889D7> /usr/lib/system/libsystem_coreservices.dylib
0x7fff7fe11000 - 0x7fff7fe17fff libsystem_darwin.dylib (1272.250.1) <EC9B39A5-9592-3577-8997-7DC721D20D8C> /usr/lib/system/libsystem_darwin.dylib
0x7fff7fe18000 - 0x7fff7fe1effb libsystem_dnssd.dylib (878.270.3) <97EEE658-D935-33C8-B56E-0F41EA7F6B43> /usr/lib/system/libsystem_dnssd.dylib
0x7fff7fe1f000 - 0x7fff7fe6affb libsystem_info.dylib (517.200.9) <D09D5AE0-2FDC-3A6D-93EC-729F931B1457> /usr/lib/system/libsystem_info.dylib
0x7fff7fe6b000 - 0x7fff7fe93ff7 libsystem_kernel.dylib (4903.278.12) <210C5A31-0B19-3AA3-98E4-686F1DD3983E> /usr/lib/system/libsystem_kernel.dylib
0x7fff7fe94000 - 0x7fff7fedfff7 libsystem_m.dylib (3158.200.7) <F19B6DB7-014F-3820-831F-389CCDA06EF6> /usr/lib/system/libsystem_m.dylib
0x7fff7fee0000 - 0x7fff7ff0afff libsystem_malloc.dylib (166.270.1) <011F3AD0-8E6A-3A89-AE64-6E5F6840F30A> /usr/lib/system/libsystem_malloc.dylib
0x7fff7ff0b000 - 0x7fff7ff15ff7 libsystem_networkextension.dylib (767.250.2) <FF06F13A-AEFE-3A27-A073-910EF78AEA36> /usr/lib/system/libsystem_networkextension.dylib
0x7fff7ff16000 - 0x7fff7ff1dfff libsystem_notify.dylib (172.200.21) <145B5CFC-CF73-33CE-BD3D-E8DDE268FFDE> /usr/lib/system/libsystem_notify.dylib
0x7fff7ff1e000 - 0x7fff7ff27fef libsystem_platform.dylib (177.270.1) <9D1FE5E4-EB7D-3B3F-A8D1-A96D9CF1348C> /usr/lib/system/libsystem_platform.dylib
0x7fff7ff28000 - 0x7fff7ff32ff7 libsystem_pthread.dylib (330.250.2) <2D5C08FF-484F-3D59-9132-CE1DCB3F76D7> /usr/lib/system/libsystem_pthread.dylib
0x7fff7ff33000 - 0x7fff7ff36ff7 libsystem_sandbox.dylib (851.270.1) <9494594B-5199-3186-82AB-5FF8BED6EE16> /usr/lib/system/libsystem_sandbox.dylib
0x7fff7ff37000 - 0x7fff7ff39ff3 libsystem_secinit.dylib (30.260.2) <EF1EA47B-7B22-35E8-BD9B-F7003DCB96AE> /usr/lib/system/libsystem_secinit.dylib
0x7fff7ff3a000 - 0x7fff7ff41ff3 libsystem_symptoms.dylib (820.267.1) <03F1C2DD-0F5A-3D9D-88F6-B26C0F94EB52> /usr/lib/system/libsystem_symptoms.dylib
0x7fff7ff42000 - 0x7fff7ff57fff libsystem_trace.dylib (906.260.1) <FC761C3B-5434-3A52-912D-F1B15FAA8EB2> /usr/lib/system/libsystem_trace.dylib
0x7fff7ff59000 - 0x7fff7ff5effb libunwind.dylib (35.4) <24A97A67-F017-3CFC-B0D0-6BD0224B1336> /usr/lib/system/libunwind.dylib
0x7fff7ff5f000 - 0x7fff7ff8efff libxpc.dylib (1336.261.2) <7DEE2300-6D8E-3C00-9C63-E3E80D56B0C4> /usr/lib/system/libxpc.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 30356
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=374.4M resident=0K(0%) swapped_out_or_unallocated=374.4M(100%)
Writable regions: Total=978.8M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=978.8M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
CoreUI image file 140K 2
Kernel Alloc Once 8K 1
MALLOC 248.1M 22
MALLOC guard page 24K 5
MALLOC_MEDIUM (reserved) 336.0M 3 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
Memory Tag 242 12K 1
STACK GUARD 56.0M 5
Stack 10.0M 5
VM_ALLOCATE 44K 3
__DATA 24.3M 231
__FONT_DATA 4K 1
__LINKEDIT 222.6M 4
__TEXT 151.8M 230
__UNICODE 564K 1
mapped file 36.6M 8
shared memory 2680K 9
=========== ======= =======
TOTAL 1.4G 533
TOTAL, minus reserved VM space 753.2M 533

Model: iMac14,2, BootROM 139.0.0.0.0, 4 processors, Intel Core i7, 3,5 GHz, 32 GB, SMC 2.15f7
Graphics: kHW_NVidiaGeForceGTX780MItem, NVIDIA GeForce GTX 780M, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.77.61.3 AirPortDriverBrcmNIC-1305.9)
Bluetooth: Version 6.0.14d3, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SD0128F, 121,33 GB
Serial ATA Device: CT2000MX500SSD1, 2 TB
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: AirPod Case
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: Keyspan USA-19H
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
Thunderbolt Bus: iMac, Apple Inc., 23.10

Posted on
Thu Feb 13, 2020 9:56 am
srkinard offline
Posts: 259
Joined: Apr 10, 2016
Location: Austin, Texas

Re: IndigoServer crashing ...

Back up Indigo files, wipe, clean install, reinstall only the new driver, reinstall Indigo, restore Indigo files...

Fighting kernel panics is a long, drawn out battle that still usually ends up with a clean reinstall...

How much is your time worth to you?

I never trust a system once something has destabilized it like this...

Just my $.02

Ross

Posted on
Thu Feb 13, 2020 10:15 am
rlesperance offline
Posts: 225
Joined: Dec 01, 2004
Location: Québec, Canada

Re: IndigoServer crashing ...

Thanks Ross ... Do you mean a clean install for Indigo or OS X ?

Posted on
Thu Feb 13, 2020 10:48 am
srkinard offline
Posts: 259
Joined: Apr 10, 2016
Location: Austin, Texas

Re: IndigoServer crashing ...

Clean install of either Mojave or Catalina...

The problem is something is destabilizing the OS...so clean install removes all traces of the old stuff and you know that nothing from the old hardware/drivers/kexts is there.

I know redoing everything is a pain, but so is a crashing machine. Redoing everything is short-term painful, continuing crashes and uncertainty of reliability is long-term painful.

Ross

Posted on
Thu Feb 13, 2020 11:13 am
rlesperance offline
Posts: 225
Joined: Dec 01, 2004
Location: Québec, Canada

Re: IndigoServer crashing ...

Does the crash report point to something in special to help us understand what's going on ?

Posted on
Thu Feb 13, 2020 11:45 am
matt (support) offline
Site Admin
User avatar
Posts: 19736
Joined: Jan 27, 2003
Location: Texas

Re: IndigoServer crashing ...

The crashing is happening consistently and the stack trace showing where the crash occurs isn't helpful at all (it shows it crashing in macOS libraries and not Indigo). At this point I would also recommend a clean macOS install, unfortunately.

Image

Posted on
Thu Feb 13, 2020 11:48 am
rlesperance offline
Posts: 225
Joined: Dec 01, 2004
Location: Québec, Canada

Re: IndigoServer crashing ...

Is there an Apple procedure to avoid all the settings configuration and file transfer after the clean install ? Something like a migration process that would migrate all my stuff without starting all over again.

Posted on
Thu Feb 13, 2020 11:58 am
srkinard offline
Posts: 259
Joined: Apr 10, 2016
Location: Austin, Texas

Re: IndigoServer crashing ...

rlesperance wrote:
Is there an Apple procedure to avoid all the settings configuration and file transfer after the clean install ? Something like a migration process that would migrate all my stuff without starting all over again.


Not really, no. It will always carry over things that can cause issues. Never use a migration tool on a system with issues, because you will quite probably migrate the issue too.

Reality is blunt. If you want to have a safe, clean system that runs well, you start fresh and slowly reconfigure everything by hand. Trying to move or migrate stuff is asking for headaches.

Clone your existing drive, only move settings and files from the clone to the clean install by hand, and be very selective on what is moved.

I've been doing IT support for macOS/OS X since it came out and trust me, this is the best way. No "automated" method will be as clean as you need it to be.

Ross

Posted on
Thu Feb 13, 2020 12:14 pm
jay (support) offline
Site Admin
User avatar
Posts: 16020
Joined: Mar 19, 2008
Location: Austin, Texas

Re: IndigoServer crashing ...

As a reminder, the manual backup/restore procedure for Indigo itself is:

  1. Manually back up the Indigo folder hierarchy to somewhere that won't get erased
  2. Do a clean macOS install
  3. Restore from your backup by moving it into the correct place (same process as if you were moving Indigo to another Mac)
  4. Run the Indigo installer

Jay (Indigo Support)
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Posted on
Fri Feb 14, 2020 4:17 am
rlesperance offline
Posts: 225
Joined: Dec 01, 2004
Location: Québec, Canada

Re: IndigoServer crashing ...

Big project ... and only for a IndigoServer crash ! Could my Indigo app setup be rather the problem than the OS ?

I have 2 users on my iMac. One is a guest and the other an admin. The Indigo app is installed on the guest. I created a group called Indigo that includes both users and it has read & write rights over the Perceptive Automation folder. The guest launches automatically after a power failure, thus giving back the control to the Indigo app.

The admin is the user that I use everyday and it allows me to control the Indigo app.

Could that be my problem ?

Posted on
Fri Feb 14, 2020 8:25 am
srkinard offline
Posts: 259
Joined: Apr 10, 2016
Location: Austin, Texas

Re: IndigoServer crashing ...

rlesperance wrote:
Big project ... and only for a IndigoServer crash ! Could my Indigo app setup be rather the problem than the OS ?

I have 2 users on my iMac. One is a guest and the other an admin. The Indigo app is installed on the guest. I created a group called Indigo that includes both users and it has read & write rights over the Perceptive Automation folder. The guest launches automatically after a power failure, thus giving back the control to the Indigo app.

The admin is the user that I use everyday and it allows me to control the Indigo app.

Could that be my problem ?


Matt's post told us the last stack trace wasn't even Indigo, but in the OS libraries itself. The machine's OS has a corruption of some sort introduced in the past and they almost never "fix" cleanly. In the amount of time I've seen you fighting this, you could be done with the rebuild.

Also, running as guest is a bad idea. Create an Indigo user and set that account to automatic login. Keep guest access off. Terrible security idea. And why separate the IndigoServer from the most common user that is logged in anyway?

I have mine set to auto login because I display stats from Grafana on the screen, so I cannot remember if IndigoServer runs without a user logged in. Matt or Jay could answer that. If it does, you don't even need anyone logged in to function and you can get rid of this split-user setup you have.

Ross

Posted on
Fri Feb 14, 2020 9:43 am
matt (support) offline
Site Admin
User avatar
Posts: 19736
Joined: Jan 27, 2003
Location: Texas

Re: IndigoServer crashing ...

Your multi-user setup isn't related to the crash. I agree with Ross and at this point think your macOS install is corrupt and you need a fresh install. We've exhausted the other possibilities.

Image

Posted on
Fri Feb 14, 2020 10:55 am
rlesperance offline
Posts: 225
Joined: Dec 01, 2004
Location: Québec, Canada

Re: IndigoServer crashing ...

Even a fresh Indigo app install on a brand new and freshly created user wouldn't be worth the trying ?

Posted on
Fri Feb 14, 2020 11:23 am
matt (support) offline
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User avatar
Posts: 19736
Joined: Jan 27, 2003
Location: Texas

Re: IndigoServer crashing ...

Definitely worth trying since it would be quick to do, but I don't think it will help.

Image

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