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virtual device issue

PostPosted: Sat Nov 04, 2017 2:59 pm
by Gangotti
I am having an issue where the virtual devices are showing ON, when I tell them to turn off, the log shows that the device status was changed to off, but the device status on the devices page still shows ON. I just recently upgraded to Indigo 7.1, could there be a bug in the software?

Thanks!

Re: virtual device issue

PostPosted: Sat Nov 04, 2017 7:42 pm
by jay (support)
We didn't change anything in device groups. I'd recommend verifying that the groups are configured correctly. I'm assuming they are device groups...

[MODERATOR NOTE] moved to the correct forum.

Re: virtual device issue

PostPosted: Sun Nov 05, 2017 5:58 am
by Gangotti
Jay, They are virtual On/Off Devices, when the Virtual device turns on it runs an action group that sets a variable to true and when it turns off it runs another action group that sets the same variable to false. when I turn the virtual device on it sets the variables appropriately, in bot the on and off state.however the status of the virtual on/of device does not change on the devices page. With them performing the action correctly, what might I have I done wrong in the configuration? thanks again!

Re: virtual device issue

PostPosted: Mon Nov 06, 2017 10:11 am
by jay (support)
What values are you setting the variable to? Also, make sure that the Supports Status checkbox is selected and the correct variable selected as the Status Variable popup.