Door Lock Unlocked by Indigo by Itself

Posted on
Wed Apr 08, 2020 1:08 pm
petematheson offline
Posts: 847
Joined: Sep 14, 2014
Location: Southampton, UK

Door Lock Unlocked by Indigo by Itself

Hi All,

This morning at around 9am, one of our doors unlocked by itself.

Indigo logs show:

2020-04-08 09:03:09.480 Z-Wave sent "Side Door Lock" unlock
2020-04-08 09:03:13.636 Z-Wave sent "Side Door Lock" unlock

Before this there are no logs to show buttons pressed or anything.

This wasn't initiated by me, or the wife.

Door lock is a Conexis L1 with the Z-Wave module in and this is the first time it's ever happened.

How can I track down what's going on here, as seemingly Indigo has triggered a door unlock when it's not been told to.... which I'm assuming something must have.

Posted on
Wed Apr 08, 2020 3:39 pm
jay (support) offline
Site Admin
User avatar
Posts: 18199
Joined: Mar 19, 2008
Location: Austin, Texas

Re: Door Lock Unlocked by Indigo by Itself

Post the event log lines around those two - like maybe 20 on each side.

Jay (Indigo Support)
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Posted on
Wed Apr 08, 2020 3:56 pm
petematheson offline
Posts: 847
Joined: Sep 14, 2014
Location: Southampton, UK

Re: Door Lock Unlocked by Indigo by Itself

The lines just below for the alarm to say the door was opened / closed was my wife opening the door in confusion as to why it had just opened by itself.


2020-04-08 08:59:55.280 LED Light Manager LED Device KITCHEN LEDS has been updated
2020-04-08 08:59:55.405 Z-Wave sent "Kitchen LED Red" set brightness to 0
2020-04-08 08:59:55.604 Z-Wave sent "Kitchen LED Green" set brightness to 0
2020-04-08 08:59:55.694 Z-Wave sent "Kitchen LED Blue" set brightness to 0
2020-04-08 08:59:55.779 Z-Wave sent "Kitchen LED White" set brightness to 0
2020-04-08 08:59:58.218 Z-Wave received "Kitchen LED" status update is off
2020-04-08 09:00:00.023 Schedule Tesla Pull Status
2020-04-08 09:00:00.023 Schedule Kitchen - Sonos Off
2020-04-08 09:00:00.024 Tesla EV Control Tesla request doRefresh for vehicle 12312134593270650: Initialising
2020-04-08 09:00:00.025 Tesla EV Control Error Vehicle ID 12312134593270650 not recognised. Please edit your Tesla Vehicle device and re-select the appropriate car.
2020-04-08 09:00:00.069 Z-Wave sent "Tumble Dryer" energy status request
2020-04-08 09:00:00.333 Sonos ZonePlayer: Sonos Living Rm, Pause
2020-04-08 09:00:00.953 Z-Wave sent "Washing Machine" energy status request
2020-04-08 09:00:01.519 Z-Wave received "Washing Machine" power load to 0.3 W
2020-04-08 09:00:39.149 Smappee received 'Smappee Electricity' power load reading: 531 Watts
2020-04-08 09:00:39.150 Smappee received 'Smappee Electricity' energy total: 4.400 kWh
2020-04-08 09:00:39.151 Smappee received 'Smappee Net Electricity V2' electricity net reading: 18 Watts
2020-04-08 09:00:39.154 Smappee received 'Smappee Net Electricity V2' net energy total: 3.930 kWh
2020-04-08 09:00:39.155 Smappee received 'Smappee Saved Electricity V2' electricity saved reading: 513 Watts
2020-04-08 09:00:39.156 Smappee received 'Smappee Saved Electricity V2' saved energy total: 0.470 kWh
2020-04-08 09:00:39.157 Smappee received 'Smappee Solar PV V2' solar generation reading: 513 Watts
2020-04-08 09:00:39.158 Smappee received 'Smappee Solar PV Used V2' solar power used reading: 513 Watts
2020-04-08 09:00:39.158 Smappee received 'Smappee Solar PV Used V2' solar energy used total: 0.470 kWh
2020-04-08 09:01:55.391 Z-Wave received "Kitchen Left Light" sensor update to 71 lux
2020-04-08 09:02:01.954 Z-Wave received "Living Room Motion Sensor" status update is on
2020-04-08 09:02:50.235 Z-Wave received "Living Room Tilt/Tamper" status update is off
2020-04-08 09:02:50.362 Z-Wave received "Living Room Motion Sensor" status update is off
2020-04-08 09:03:08.994 Z-Wave received "Conservatory Luminance" sensor update to 931 lux
2020-04-08 09:03:09.335 Z-Wave received "Conservatory Luminance" sensor update to 931 lux
2020-04-08 09:03:09.480 Z-Wave sent "Side Door Lock" unlock
2020-04-08 09:03:13.636 Z-Wave sent "Side Door Lock" unlock
2020-04-08 09:03:13.672 Z-Wave received "Living Room Motion Sensor" status update is on
2020-04-08 09:03:15.586 Z-Wave received "Side Door Lock" status update unlocked (via controller)
2020-04-08 09:03:30.946 DSC Alarm Alarm Zone 'Side Door' Opened.
2020-04-08 09:03:30.947 Trigger Alarm - Side Door
2020-04-08 09:03:30.947 Trigger Timer - Side Door Open
2020-04-08 09:03:34.446 DSC Alarm Alarm Zone 'Side Door' Closed.
2020-04-08 09:03:34.446 Trigger Alarm - Side Door
2020-04-08 09:03:34.446 Trigger Timer - Side Door Closed
2020-04-08 09:03:43.812 Z-Wave received "Living Room Tilt/Tamper" status update is off
2020-04-08 09:03:43.944 Z-Wave received "Living Room Motion Sensor" status update is off
2020-04-08 09:03:54.781 Z-Wave received "Living Room Motion Sensor" status update is on
2020-04-08 09:04:24.492 Z-Wave received "Living Room Tilt/Tamper" status update is off
2020-04-08 09:04:24.610 Z-Wave received "Living Room Motion Sensor" status update is off
2020-04-08 09:04:26.670 Z-Wave received "Living Room Motion Sensor" status update is on
2020-04-08 09:04:44.963 Trigger Sonos - Start music when entering Kitchen
2020-04-08 09:04:44.963 Trigger Kitchen Lights - Extend on Motion
2020-04-08 09:04:44.975 LED Light Manager LED Device KITCHEN LEDS has been updated
2020-04-08 09:04:44.990 Sonos ZonePlayer: Sonos Living Rm, Play
2020-04-08 09:04:45.011 Schedule Kitchen Lights - Extend on Motion (delayed action)
2020-04-08 09:04:45.022 LED Light Manager LED Device KITCHEN LEDS has been updated
2020-04-08 09:04:45.168 Z-Wave sent "Kitchen LED Red" set brightness to 98
2020-04-08 09:04:45.249 Z-Wave sent "Kitchen LED Green" set brightness to 92
2020-04-08 09:04:45.333 Z-Wave sent "Kitchen LED Blue" set brightness to 84
2020-04-08 09:04:45.422 Z-Wave sent "Kitchen LED White" set brightness to 0
2020-04-08 09:04:45.553 Z-Wave sent "Kitchen LED" set brightness to 100
2020-04-08 09:04:45.636 Z-Wave sent "Kitchen LED Red" set brightness to 98

Posted on
Wed Apr 08, 2020 6:58 pm
matt (support) offline
Site Admin
User avatar
Posts: 21411
Joined: Jan 27, 2003
Location: Texas

Re: Door Lock Unlocked by Indigo by Itself

Unfortunately, it doesn't look like there are any clues in log file.

Indigo definitely sent the command to perform the unlock, so then the question is what told Indigo to do that. It could be several things: remote access via Indigo Touch or web browser (devices page or a control page), the Indigo Mac UI, a script, a plugin, or an Indigo Trigger or Schedule with the checkboxHide Executes in Event Log enabled.

Presuming you have a strong password I doubt it was something nefarious if it came from Indigo Touch or the Web UI. Do you use Indigo Touch or the Web UI? If so, was it being used around the time it was unlocked (maybe an accidental touch on a Control Page control?)? Do you have any scripts that control your locks? Or Trigger or Schedules?

We have on our feature request / ToDo list to provide more detailed logging on the origination of sent commands like this, which will make troubleshooting this easier (in the future).

Image

Posted on
Thu Apr 09, 2020 1:52 am
petematheson offline
Posts: 847
Joined: Sep 14, 2014
Location: Southampton, UK

Re: Door Lock Unlocked by Indigo by Itself

matt (support) wrote:
Unfortunately, it doesn't look like there are any clues in log file.

Indigo definitely sent the command to perform the unlock, so then the question is what told Indigo to do that. It could be several things: remote access via Indigo Touch or web browser (devices page or a control page), the Indigo Mac UI, a script, a plugin, or an Indigo Trigger or Schedule with the checkboxHide Executes in Event Log enabled.

Presuming you have a strong password I doubt it was something nefarious if it came from Indigo Touch or the Web UI. Do you use Indigo Touch or the Web UI? If so, was it being used around the time it was unlocked (maybe an accidental touch on a Control Page control?)? Do you have any scripts that control your locks? Or Trigger or Schedules?

We have on our feature request / ToDo list to provide more detailed logging on the origination of sent commands like this, which will make troubleshooting this easier (in the future).
We have remote access, but only me and the wife access that.
A control page that is loaded up on an iPad out of reach of the kids (but doesn’t have controls to unlock doors on it).
No triggers or schedules to lock or unlock any doors.
It’s integrated with HomeKit via the plugin so possibly could have received a command from there?


Sent from my iPhone using Tapatalk

Posted on
Thu Apr 09, 2020 7:51 am
jalves offline
Posts: 744
Joined: Jun 16, 2013

Re: Door Lock Unlocked by Indigo by Itself

Do you also have HomeKit Bridge running? Is it possible that somebody hit the door lock icon on their Home app?

Running Indigo 2023.2 on a 24" iMac M1), OS X 14.4
Jeff

Posted on
Thu Apr 09, 2020 8:07 am
petematheson offline
Posts: 847
Joined: Sep 14, 2014
Location: Southampton, UK

Re: Door Lock Unlocked by Indigo by Itself

I do indeed, however my phone was on the side untouched and the wife was dealing with the kids.

It's possible - but any way of checking if HomeKit Bridge triggered Indigo to send the unlock command?

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