2023.1 doesn’t like my up-to-date license ?

Posted on
Mon Nov 13, 2023 3:03 pm
SearchCz offline
Posts: 172
Joined: Sep 18, 2019

2023.1 doesn’t like my up-to-date license ?

Upgraded to 2023.1, but can’t run it. I’m running 2022.2 on an up-to-date license, but after installing and launching 2023.1, I get a message about my trial period having expired. My up-to-date renewed in October, and renews again in October of 2024.

Did I miss a step?

Posted on
Tue Nov 14, 2023 9:51 am
matt (support) offline
Site Admin
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Posts: 21417
Joined: Jan 27, 2003
Location: Texas

Re: 2023.1 doesn’t like my up-to-date license ?

This might be related to the networking problem you posted about on the other thread. We'll work with you troubleshooting this one over email.

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Posted on
Tue Nov 14, 2023 3:02 pm
SearchCz offline
Posts: 172
Joined: Sep 18, 2019

Re: 2023.1 doesn’t like my up-to-date license ?

Thanks for your help, Matt! Everything is working great now. Top-notch support is much appreciated.

Posted on
Tue Nov 14, 2023 3:14 pm
matt (support) offline
Site Admin
User avatar
Posts: 21417
Joined: Jan 27, 2003
Location: Texas

Re: 2023.1 doesn’t like my up-to-date license ?

Great – thanks for the report back and I'm glad you have it back up and running again.

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