New Mac running 13.3.1 reflector down

Posted on
Thu Apr 27, 2023 9:06 am
jgraybill offline
Posts: 6
Joined: Mar 25, 2012

New Mac running 13.3.1 reflector down

I've migrated from an older Mac to a new Mac now running Ventura 13.3.1 with Indigo 2022.2. All is good except I can't get the reflector to run so Indigo Touch is not responding.

At launch, this is from the event window:
Apr 27, 2023 at 9:00:27 AM
Starting Indigo Server version 2022.2.2 on macOS Version 13.3.1 (Build 22E261)
Loading database "/Library/Application Support/Perceptive Automation/Indigo 2022.2/Databases/My House BV 2016 1.indiDb"
Waiting for client to connect
Indigo Cocoa client connected
Waiting for client to sync
Moving duplicate plugin ".Action Collection.indigoPlugin" v2022.2.0 to trash
Moving duplicate plugin ".INSTEON Commands.indigoPlugin" v2022.2.1 to trash
Moving duplicate plugin "NOAA Weather.indigoPlugin" v2022.2.6 to trash
Moving duplicate plugin "Timers and Pesters.indigoPlugin" v2022.1.0 to trash
Moving duplicate plugin "Email+.indigoPlugin" v2022.2.0 to trash
Moving duplicate plugin ".Web Server.indigoPlugin" v2022.2.0 to trash
Moving plugin "Email+.indigoPlugin" to enabled plugins folder
Moving plugin ".Web Server.indigoPlugin" to enabled plugins folder
Moving plugin ".Action Collection.indigoPlugin" to enabled plugins folder
Moving plugin ".INSTEON Commands.indigoPlugin" to enabled plugins folder
Moving plugin "NOAA Weather.indigoPlugin" to enabled plugins folder
Moving plugin "Timers and Pesters.indigoPlugin" to enabled plugins folder
Finding disabled plugins
Found disabled plugin "DIRECTV DVR Control 1.1.1" using API v1.19
Found disabled plugin "Growl 7.4.1" using API v2.0
Found disabled interface "Z-Wave 2022.2.1" using API v3.0
Found disabled plugin "Randomized Lighting 0.0.5" using API v1.9
Found disabled interface "Virtual Devices 2022.1.0" using API v3.0
Found disabled plugin "Global Property Manager 2022.1.0" using API v3.0
Found disabled plugin "Vera Bridge 2.2.0" using API v2.0
Found disabled plugin "Alexa 2022.2.0" using API v3.2
Found disabled plugin "Airfoil Pro 2022.1.0" using API v3.0
Found disabled plugin "SQL Logger 2022.2.1" using API v3.0
Found disabled plugin "EasyDAQ Relay Card 2021.2.1" using API v3.0
Found disabled plugin "Airfoil 1.1.14" using API v1.19
Found disabled plugin "iCal Alarm Processor 7.4.1" using API v2.0
Loading internal plugins
Loading plugin "Web Server 2022.2.0" using API v3.0
Starting plugin "Web Server 2022.2.0" (pid 1784)
Loading interface "INSTEON Commands 2022.2.1" using API v3.0
Starting interface "INSTEON Commands 2022.2.1" (pid 1785)
Loading plugin "Action Collection 2022.2.0" using API v3.0
Starting plugin "Action Collection 2022.2.0" (pid 1786)
Loading plugin "Timers and Pesters 2022.1.0" using API v3.0
Starting plugin "Timers and Pesters 2022.1.0" (pid 1787)
Loading plugin "Email+ 2022.2.0" using API v3.0
Starting plugin "Email+ 2022.2.0" (pid 1788)
Loading plugin "NOAA Weather 2022.2.6" using API v3.2
Starting plugin "NOAA Weather 2022.2.6" (pid 1789)
Loading plugin "iTunes 2021.1.0" using API v2.5
Starting plugin "iTunes 2021.1.0" (pid 1790)
Started plugin "Timers and Pesters 2022.1.0"
Started interface "INSTEON Commands 2022.2.1"
Started plugin "Action Collection 2022.2.0"
Started plugin "Email+ 2022.2.0"
Started plugin "NOAA Weather 2022.2.6"
Web Server Error Error in plugin execution InitializeMain:

File "plugin.py", line 3, in init plugin
File "plugin.py", line 22, in <module>
File "/Library/Frameworks/Python.framework/Versions/3.10/lib/python3.10/site-packages/sanic/__init__.py", line 2, in <module>
File "/Library/Frameworks/Python.framework/Versions/3.10/lib/python3.10/site-packages/sanic/app.py", line 50, in <module>
File "/Library/Frameworks/Python.framework/Versions/3.10/lib/python3.10/site-packages/sanic/application/state.py", line 13, in <module>
File "/Library/Frameworks/Python.framework/Versions/3.10/lib/python3.10/site-packages/sanic/server/__init__.py", line 4, in <module>
File "/Library/Frameworks/Python.framework/Versions/3.10/lib/python3.10/site-packages/sanic/server/protocols/http_protocol.py", line 22, in <module>
File "/Library/Frameworks/Python.framework/Versions/3.10/lib/python3.10/site-packages/sanic/request.py", line 37, in <module>
File "/Library/Frameworks/Python.framework/Versions/3.10/lib/python3.10/site-packages/httptools/__init__.py", line 1, in <module>
File "/Library/Frameworks/Python.framework/Versions/3.10/lib/python3.10/site-packages/httptools/parser/__init__.py", line 1, in <module>
type: dlopen(/Library/Frameworks/Python.framework/Versions/3.10/lib/python3.10/site-packages/httptools/parser/parser.cpython-310-darwin.so, 0x0002): tried: '/Library/Frameworks/Python.framework/Versions/3.10/lib/python3.10/site-packages/httptools/parser/parser.cpython-310-darwin.so' (mach-o file, but is an incompatible architecture (have 'x86_64', need 'arm64')), '/System/Volumes/Preboot/Cryptexes/OS/Library/Frameworks/Python.framework/Versions/3.10/lib/python3.10/site-packages/httptools/parser/parser.cpython-310-darwin.so' (no such file), '/Library/Frameworks/Python.framework/Versions/3.10/lib/python3.10/site-packages/httptools/parser/parser.cpython-310-darwin.so' (mach-o file, but is an incompatible architecture (have 'x86_64', need 'arm64'))

Stopping plugin "Web Server 2022.2.0" (pid 1784)
Stopped plugin "Web Server 2022.2.0"
Started plugin "iTunes 2021.1.0"
Waiting for internal plugins to initialize
Loading external plugins
Loading plugin "WeatherSnoop 3.1.0" using API v2.0
Warning plugin "WeatherSnoop 3.1.0" may not be compatible with next Indigo release without an update
Starting plugin "WeatherSnoop 3.1.0" (pid 1797)
Started plugin "WeatherSnoop 3.1.0"
Waiting for external plugins to initialize
Starting triggers and schedules

Apr 27, 2023 at 9:00:43 AM
Connected to PowerLinc 2413U interface on port usbserial-AL02YCKK
PowerLinc address 44.83.D3, firmware version 9.14

Any ideas?
Thanks
Attachments
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Posted on
Thu Apr 27, 2023 9:32 am
jay (support) offline
Site Admin
User avatar
Posts: 18224
Joined: Mar 19, 2008
Location: Austin, Texas

Re: New Mac running 13.3.1 reflector down

When using Time Machine to move from an Intel to an Apple Silicon Mac, the python install from Indigo will not work because it is installed specifically for x86. Follow these steps to remedy:

1) Shut down the Indigo Server and the Indigo Mac client app
2) Delete the following directory:

Code: Select all
/Library/Frameworks/Python.framework

(that is the Library folder at the top level of your Mac's boot drive, not the one in your user folder).

3) Rerun the Indigo installer.
4) Restart Indigo and it should start up correctly.

We're investigating if there is a way to have the Indigo installer correct this issue but at the moment this procedure will correct the issue.

Jay (Indigo Support)
Twitter | Facebook | LinkedIn

Posted on
Thu Apr 27, 2023 10:02 am
jgraybill offline
Posts: 6
Joined: Mar 25, 2012

Re: New Mac running 13.3.1 reflector down

Thanks Jay,
That did resolve most of the errors but it is still showing an error and ends up stopping the web server:
Apr 27, 2023 at 9:46:56 AM
Starting Indigo Server version 2022.2.2 on macOS Version 13.3.1 (Build 22E261)
Loading database "/Library/Application Support/Perceptive Automation/Indigo 2022.2/Databases/My House BV 2016 1.indiDb"
Moving duplicate plugin ".Action Collection.indigoPlugin" v2022.2.0 to trash
Moving duplicate plugin ".INSTEON Commands.indigoPlugin" v2022.2.1 to trash
Moving duplicate plugin "NOAA Weather.indigoPlugin" v2022.2.6 to trash
Moving duplicate plugin "Timers and Pesters.indigoPlugin" v2022.1.0 to trash
Moving duplicate plugin "Email+.indigoPlugin" v2022.2.0 to trash
Moving duplicate plugin ".Web Server.indigoPlugin" v2022.2.0 to trash
Moving plugin "Email+.indigoPlugin" to enabled plugins folder
Moving plugin ".Web Server.indigoPlugin" to enabled plugins folder
Moving plugin ".Action Collection.indigoPlugin" to enabled plugins folder
Moving plugin ".INSTEON Commands.indigoPlugin" to enabled plugins folder
Moving plugin "NOAA Weather.indigoPlugin" to enabled plugins folder
Moving plugin "Timers and Pesters.indigoPlugin" to enabled plugins folder
Finding disabled plugins
Found disabled plugin "DIRECTV DVR Control 1.1.1" using API v1.19
Found disabled plugin "Growl 7.4.1" using API v2.0
Found disabled interface "Z-Wave 2022.2.1" using API v3.0
Found disabled plugin "Randomized Lighting 0.0.5" using API v1.9
Found disabled interface "Virtual Devices 2022.1.0" using API v3.0
Found disabled plugin "Global Property Manager 2022.1.0" using API v3.0
Found disabled plugin "Vera Bridge 2.2.0" using API v2.0
Found disabled plugin "Alexa 2022.2.0" using API v3.2
Found disabled plugin "Airfoil Pro 2022.1.0" using API v3.0
Found disabled plugin "SQL Logger 2022.2.1" using API v3.0
Found disabled plugin "EasyDAQ Relay Card 2021.2.1" using API v3.0
Found disabled plugin "Airfoil 1.1.14" using API v1.19
Found disabled plugin "iCal Alarm Processor 7.4.1" using API v2.0
Loading internal plugins
Loading plugin "Web Server 2022.2.0" using API v3.0
Starting plugin "Web Server 2022.2.0" (pid 1307)
Loading interface "INSTEON Commands 2022.2.1" using API v3.0
Starting interface "INSTEON Commands 2022.2.1" (pid 1308)
Loading plugin "Action Collection 2022.2.0" using API v3.0
Starting plugin "Action Collection 2022.2.0" (pid 1309)
Loading plugin "Timers and Pesters 2022.1.0" using API v3.0
Starting plugin "Timers and Pesters 2022.1.0" (pid 1310)
Loading plugin "Email+ 2022.2.0" using API v3.0
Starting plugin "Email+ 2022.2.0" (pid 1311)
Loading plugin "NOAA Weather 2022.2.6" using API v3.2
Starting plugin "NOAA Weather 2022.2.6" (pid 1312)
Loading plugin "iTunes 2021.1.0" using API v2.5
Starting plugin "iTunes 2021.1.0" (pid 1313)
Started interface "INSTEON Commands 2022.2.1"
Started plugin "Timers and Pesters 2022.1.0"
Started plugin "Action Collection 2022.2.0"
Started plugin "Email+ 2022.2.0"
Started plugin "NOAA Weather 2022.2.6"
Web Server Error Error in plugin execution InitializeMain:

File "plugin.py", line 3, in init plugin
File "plugin.py", line 21, in <module>
type: No module named 'dictdiffer'

Stopping plugin "Web Server 2022.2.0" (pid 1307)
Stopped plugin "Web Server 2022.2.0"
Started plugin "iTunes 2021.1.0"
Waiting for internal plugins to initialize
Loading external plugins
Loading plugin "WeatherSnoop 3.1.0" using API v2.0
Warning plugin "WeatherSnoop 3.1.0" may not be compatible with next Indigo release without an update
Starting plugin "WeatherSnoop 3.1.0" (pid 1403)
Started plugin "WeatherSnoop 3.1.0"
Waiting for external plugins to initialize
Starting triggers and schedules

Apr 27, 2023 at 9:47:09 AM
Connected to PowerLinc 2413U interface on port usbserial-AL02YCKK
PowerLinc address 44.83.D3, firmware version 9.14
Thank you for your help.

Posted on
Thu Apr 27, 2023 10:55 am
jay (support) offline
Site Admin
User avatar
Posts: 18224
Joined: Mar 19, 2008
Location: Austin, Texas

Re: New Mac running 13.3.1 reflector down

Oops, I forgot one critical step above: rerun the Indigo 2022.2.2 installer.

Jay (Indigo Support)
Twitter | Facebook | LinkedIn

Posted on
Thu Apr 27, 2023 11:08 am
jgraybill offline
Posts: 6
Joined: Mar 25, 2012

Re: New Mac running 13.3.1 reflector down

That did it! All back to normal.

Thanks Jay.

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