Z-Wave sync issue

I am seeing a sync issue with an intermatic relay power switch. I am able to include the device by the manual z-stick button include process. It shows at address 34. When I try to sync to the device called Air Compressor I get a fail. I am doubtful its an out of range issue. This device was functioning correctly with my old Z-Stick Gen 5, I upgraded to the Z-Stick Gen 5 plus and am unable to sync with the new stick. I was able to remove and sync every other Z-Wave device without issue.

Screen Shot 2022-09-30 at 10.59.13 AM.png (131.6 KiB) Viewed 1058 times

[matt (support)]

What version of Indigo are you using? If it is the most recent (2022.1), then enable Indigo's Z-Wave debug logging checkbox (via the Interfaces->Z-Wave->Configure... menu item) and re-sync it. Copy/paste the Event Log results of that and we'll look into it more.

Hey Matt, Its 2022.1. Here's the log with debugging enabled. Thank you:)

Code: Select all

   Z-Wave                          Syncing - started for "034 - Relay Power Switch"
   Z-Wave Debug                    SENT getNodeNeighbors: 01 06 00 80 22 01 01 5B
   Z-Wave Debug                    RCVD getNodeNeighbors: 01 20 01 80 F5 99 B8 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 8A (no inbound callback)
   Z-Wave Debug                    . .  getNodeNeighbors: nodeId 034, neighbors: 1, 3, 5, 6, 7, 8, 9, 12, 13, 16, 20, 21, 22, 24
   Z-Wave                          Syncing - retrieved module neighbors list: 1, 3, 5, 6, 7, 8, 9, 12, 13, 16, 20, 21, 22, 24
   Z-Wave                          Syncing - assigning return route to "034 - Relay Power Switch"
   Z-Wave Debug                    SENT assignReturnRoute: 01 05 00 46 22 01 9F
   Z-Wave Debug                    RCVD assignReturnRoute: 01 04 01 46 01 BD (no inbound callback)
   Z-Wave Debug                    RCVD assignReturnRoute: 01 05 00 46 01 00 BD
   Z-Wave Debug                    . .  assignReturnRoute: node 034, success 1
   Z-Wave                          Syncing - assigned return route
   Z-Wave Debug                    SENT requestNodeInfo: 01 06 00 60 22 24 73 EC
   Z-Wave Debug                    RCVD nodeInfoFrame: 01 10 00 49 84 22 0A 04 10 01 91 73 72 86 60 25 27 6B
   Z-Wave Debug                    . .  nodeInfoFrame: node 034, combined class list: 20v1 25v1 27v1 91v1 73v1 72v1 86v1 60v1
   Z-Wave Debug                    SENT requestManufactureInfo: 01 09 00 13 22 02 72 04 25 74 E2
   Z-Wave Debug                    RCVD requestManufactureInfo: 01 18 00 13 74 00 00 4B 01 C4 7F 7F 7F 7F 01 01 03 03 00 00 00 01 01 00 00 0E (node ACK)
   Z-Wave Debug                    RCVD requestManufactureInfo: txTransmitTicks 75, txHopCount 1, txRSSIs 196 127 127 127 127, txACKChannelNum 1, txLastTxChannelNum 1, txRouteSchemeState 3, txRoute 3 0 0 0, txRouteSpeed 1, txRouteTries 1, txLastFailedLinkFrom 0, txLastFailedLinkTo 0
   Z-Wave Debug                    RCVD requestManufactureInfo: 01 0E 00 04 00 22 08 72 05 00 05 43 41 37 50 15
   Z-Wave Debug                    . .  requestManufactureInfo: node 034, manufacturerId 0005, productId 43413750
   Z-Wave Debug                    . .  requestManufactureInfo: Intermatic / Wayne Dalton, Relay Power Switch
   Z-Wave                          Syncing - retrieved manufacture and model names: Intermatic / Wayne Dalton - 0005, Relay Power Switch - 43413750
   Z-Wave Debug                    SENT requestVersInfoGen: 01 09 00 13 22 02 86 11 25 75 02
   Z-Wave Debug                    RCVD requestVersInfoGen: 01 18 00 13 75 00 00 1F 01 C4 7F 7F 7F 7F 01 01 03 03 00 00 00 01 01 00 00 5B (node ACK)
   Z-Wave Debug                    RCVD requestVersInfoGen: txTransmitTicks 31, txHopCount 1, txRSSIs 196 127 127 127 127, txACKChannelNum 1, txLastTxChannelNum 1, txRouteSchemeState 3, txRoute 3 0 0 0, txRouteSpeed 1, txRouteTries 1, txLastFailedLinkFrom 0, txLastFailedLinkTo 0
   Z-Wave Debug                    RCVD requestVersInfoGen: 01 0D 00 04 00 22 07 86 12 06 02 09 01 65 E8
   Z-Wave Debug                    . .  requestVersInfoGen: node 034, protoVers 2.09, appVers 1.101
   Z-Wave                          Syncing - retrieved protocol version 2.09, app version 1.101
   Z-Wave Debug                    SENT requestVersInfoCmdClass: 01 0A 00 13 22 03 86 13 60 25 76 61
   Z-Wave Debug                    RCVD requestVersInfoCmdClass: 01 18 00 13 76 00 00 33 01 C4 7F 7F 7F 7F 01 01 03 03 00 00 00 01 01 00 00 74 (node ACK)
   Z-Wave Debug                    RCVD requestVersInfoCmdClass: txTransmitTicks 51, txHopCount 1, txRSSIs 196 127 127 127 127, txACKChannelNum 1, txLastTxChannelNum 1, txRouteSchemeState 3, txRoute 3 0 0 0, txRouteSpeed 1, txRouteTries 1, txLastFailedLinkFrom 0, txLastFailedLinkTo 0
   Z-Wave Debug                    RCVD requestVersInfoCmdClass: 01 0A 00 04 00 22 04 86 14 60 01 E6
   Z-Wave Debug                    . .  requestVersInfoCmdClass: node 034, class command 60 using version 1
   Z-Wave                          Syncing - retrieved class hierarchy: Routing Slave : Relay Switch : Relay Power Switch (04 : 10 : 01, base 25)
   Z-Wave                          Syncing - retrieved command classes: 20v1 25v1 27v1 91v1 73v1 72v1 86v1 60v1
   Z-Wave                          Syncing - retrieved encrypt commands: - none -
   Z-Wave                          Syncing - retrieved capabilities: routing
   Z-Wave Error                    'dict_keys' object has no attribute 'pop'
   Z-Wave Error                    Syncing - failed
   Z-Wave Error                    Timeout waiting for "034 - Relay Power Switch". Module might be asleep, or is unreachable.
   Z-Wave Debug                    terminatingSyncUI


[matt (support)]

Hi Stew,

Thanks, that log info helps. I think I've found and fixed the problem. Watch for an email from me shortly.

[matt (support)]

This should now be fixed in Indigo 2022.2.0 which is now available.