Web Server plugin failed to start

Posted on
Tue May 31, 2022 7:24 am
gglockner offline
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Posts: 27
Joined: Jan 03, 2015

Web Server plugin failed to start

System:
  • Indigo Client/Server 2022.1.1
  • macOS Monterey 12.4
  • Mac mini M1 (2020)

Issue: since upgrading to macOS 12.4 and Indigo 2022.1.1, the web server and mobile app fail. I see these errors in the Event Log:

Code: Select all
May 31, 2022 at 6:21:59 AM
   Reloading plugin "Web Server 2022.1.1" using API v2.5
   Starting plugin "Web Server 2022.1.1" (pid 62986)
   Error                           plugin "Web Server 2022.1.1" (pid 62986) failed to start -- restarting in 20 seconds


I have tried disabling other plugins and restarting Indigo, with no luck. I also tried to search for answers but did not resolve this. Any advice is appreciated.

Posted on
Tue May 31, 2022 9:07 am
jay (support) offline
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Location: Austin, Texas

Re: Web Server plugin failed to start

Open a Terminal window and paste in the following command:

Code: Select all
softwareupdate --install-rosetta --agree-to-license

Jay (Indigo Support)
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Posted on
Tue May 31, 2022 9:39 am
gglockner offline
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Posts: 27
Joined: Jan 03, 2015

Re: Web Server plugin failed to start

That solved it. Thanks Jay.

What's the roadmap for full native support for Apple Silicon?

Posted on
Tue May 31, 2022 10:18 am
jay (support) offline
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Joined: Mar 19, 2008
Location: Austin, Texas

Re: Web Server plugin failed to start

That's a temporary solution to get a Python 2 install working quickly for 2022.1. We'll be deprecating Python 2 in the next release, and then we'll be back to full Apple Silicon support.

Jay (Indigo Support)
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Posted on
Sun Jan 01, 2023 1:13 pm
Trwesq offline
Posts: 11
Joined: Jan 27, 2019

Re: Web Server plugin failed to start

Just wanted to add my thanks for this fix! It is appreciated!

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