New... button unresponsive

Posted on
Wed Jul 14, 2021 2:08 pm
PETStech offline
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Joined: Jul 03, 2015

New... button unresponsive

I cannot create a new Action Group (or Device) clicking the New... button with remote client, but can when on the host computer remotely with Chrome Remote Desktop.

Posted on
Wed Jul 14, 2021 2:43 pm
jay (support) offline
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Location: Austin, Texas

Re: New... button unresponsive

I can't reproduce. If you select any of the File->New * menu items, does that work?

Also, what version of macOS is the client running on?

Jay (Indigo Support)
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Posted on
Wed Jul 14, 2021 9:22 pm
PETStech offline
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Posts: 76
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Re: New... button unresponsive

All New* items on the File menu are disabled on the client.


Indigo Client running on MacBookAir8,1
macOS Big Sur 11.3.1
System Firmware Version: 1554.100.64.0.0 (iBridge: 18.16.14556.0.0,0)

Posted on
Thu Jul 15, 2021 9:04 am
jay (support) offline
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Joined: Mar 19, 2008
Location: Austin, Texas

Re: New... button unresponsive

Follow the Uninstalling the Mac Client section of the docs, then rerun the Indigo installer and install the client only again. The prefs file(s) may have gotten corrupt, or the client app itself may be having an issue.

Jay (Indigo Support)
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Posted on
Thu Jul 15, 2021 1:26 pm
PETStech offline
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Posts: 76
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Re: New... button unresponsive

New... Issue in client resolved after upgrading to macOS Big Sur 11.4.

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