License out of Sync

So I've been having problems with a program that Indigo controls and runs on the same computer, and in cloning and copying, have managed to get my Indigo License out of sync. I've been trying to be careful to Deactivate it, but somehow things have gotten out of sync. Indigo is running for me, but I am not able to Deactiviate the license, so I can move it. I've checked all the versions of Indigo I've got installed, but none or licensed or working. What info do you need to help me solve this issue?

ALSO. Just tired submitting a request on the store page, but got an error message when trying to submit...

[matt (support)]

We've reset your license activation, so you should now be able to re-activate it on a different Mac.

THANKS!

sorry for the trouble...

[matt (support)]

No problem at all. Until we update our Indigo Account web UI so that customers can reset their licenses in these cases we will happily do it manually when the need arises.

So Matt

I almost HATE to ask for you to do this again, but I've finally half-way- figured out how the license system works. I'm assuming my account has a license available, and I authorize it for use, the system generates 2 codes that are stored in the IndigoRegistration... file. When I launch the app, if the codes in the file match what's on the server, everything is fine. But in my case, I've copied that license file from a previous version with obviously different codes, and now the codes in the file don't match the codes on your server, so once again, I can't de-authorize/ authorize.

Now that I have at least an inkling of how this works, I will NEVER overwrite that file with an older one.

So I promise (I hope) for the very last time, when yo have a moment if you could please reset my license, I'd appreciate it. I think what I need to do is to quit the server from running, delete that license file, launch the app, and then re-authorize with the re-set license, and I should be good to go. Did I miss anything? Is there a different sequence of events I should follow?

Thanks

[matt (support)]

Done!

[jay (support)]

If you follow the docs concerning moving an Indigo install to a different Mac, I suspect you will avoid all the issues you've experienced.