Spinning Wheel

Posted on
Fri Apr 30, 2021 8:57 pm
taber offline
Posts: 20
Joined: May 14, 2007

Spinning Wheel

Hi,

I have been running 6.x for several years and recently indigo seems to go into a state where the UI is hosed. it just shows a spinning wheel. I have to force quit and then restart.

So, I decided to upgrade to 7.x thinking that this would solve the issue, but it didn't do anything. Still the same problem.

Can anyone suggest what might be causing this?

Thanks,
Taber

Posted on
Sat May 01, 2021 1:28 pm
matt (support) offline
Site Admin
User avatar
Posts: 20538
Joined: Jan 27, 2003
Location: Texas

Re: Spinning Wheel

Does the UI come up at all? If so, what do you see? Also check the Event Log window (or folder if you cannot get to the UI):

/Application Support/Perceptive Automation/Indigo 7.5/Logs/

to see if they offer any clues.

Lastly, try disconnecting into USB based interfaces (PowerLinc, Z-Stick, etc.); can it then launch without spinning?

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