Lost My House - all devices on installation of 7.4.1

Posted on
Mon Feb 10, 2020 9:47 am
stanleykrasnow offline
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Joined: Dec 10, 2018

Lost My House - all devices on installation of 7.4.1

I am running Indigo on OSX Catalina 10.15.2 and this morning tried to install Indigo 7.4.1. THe installation went well. Upon bringing up Indigo all my devices are lost and Indigo is showing Sample House. How can I recover my house's configuration? Thank you.

Posted on
Mon Feb 10, 2020 9:59 am
matt (support) offline
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Re: Lost My House - all devices on installation of 7.4.1

What version were you running previously?

Open the Event Log file for the first time (this morning) when 7.4.1 was launched and copy/paste the first several dozen lines (starting with the "Starting Indigo Server version 7.4.1" line) into a reply post for me. The file will be in here:

/Library/Application Support/Perceptive Automation/Indigo 7.4/Logs/

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Posted on
Tue Feb 11, 2020 7:39 am
stanleykrasnow offline
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Re: Lost My House - all devices on installation of 7.4.1

Thank you for your reply, Matt. I believe the log entries you are describing are attached to this post. With regard to your question about what version of Indigo I was running before yesterday, I believe the answer is 7.4.0. I have been able to rebuild the configuration in the meanwhile, with the exception of the code supporting my garage door units, and my control panel. I appreciate your attention to this situation.

Posted on
Tue Feb 11, 2020 9:13 am
matt (support) offline
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Re: Lost My House - all devices on installation of 7.4.1

Okay that looks good (except it is loading the Sample House database of course). Can you also email us the log files from the previous 3 days, so files 2020-02-07 Events.txt, 2020-02-08 Events.txt, 2020-02-09 Events.txt? You can just email them to us at support AT indigodomo DOT com instead of posting them to the forum.

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Posted on
Tue Feb 11, 2020 12:08 pm
stanleykrasnow offline
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Joined: Dec 10, 2018

Re: Lost My House - all devices on installation of 7.4.1

Thank you, Matt. I just sent an email to support with the requested files attached.

Posted on
Sun Feb 16, 2020 3:34 pm
dsbach offline
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Joined: Feb 15, 2020

Re: Lost My House - all devices on installation of 7.4.1

I have tried to post several times but when I include a log file my browser hangs.

I also have lost Z-wave interface with the 7.4.1 update.

I am unable to upload log files.

Posted on
Sun Feb 16, 2020 4:48 pm
matt (support) offline
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Re: Lost My House - all devices on installation of 7.4.1

If uploading is failing you can copy/paste the relevant contents of the Event Log file into a forum reply directly.

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