Upgrade license issues
Posted: Tue May 21, 2019 9:24 am
So I am currently migrating my Indigo install to a new Mac. One of the issues I found was that all my plugins did not install on the new Indigo install (might be how this works but reported separately on another thread). Along with installing the missing plugins I had to configure them. For that I needed to go to my old Indigo install to check the various settings I used on those plugins and that's where I found a problem. As I had de-activated my previous Indigo install it wouldn't let me start the old install since it was de-activated and it couldn't find any deactivated licenses. This seemed wrong to me. I should be able to use the software in Trial mode without further faff. On the licenses page (https://www.indigodomo.com/account/codes) I couldn't see any options to create a trial license, only one to buy a new one which obviously I wasn't going to do. Initially deactivated from the new computer, re-activated on the old computer and went in to check the settings I needed. As I had to do this few times I revisited this issue and eventually I figured out that I could get a trial license with a single click on the trials page (https://www.indigodomo.com/trial). I would strongly argue that there should be a link on the Licenses page (https://www.indigodomo.com/account/codes) to create a trial license. In fact why not make even more user friendly and have the Indigo server offer the user to request one after the user logs in? (ie: present this dialog: "No available license found, would you like to request a free 30 days trial license?"). Also I don't like the fact that deactivation removes the user credentials completely, I think this is not needed and should be left alone. Thanks!