No GUI After 7.1 Upgrade

I upgraded to 7.1 this morning and the GUI isn't available after the upgrade. Indigo and Indigo Server are running, but I haven't found anything that gives me an idea where to investigate. Here are a couple of screenshots. This is a macMini running Sierra 10.12.6

Another attachment.

[matt (support)]

Does the Indigo 7->About Indigo menu work? If so, what does the about window show (screen shot it)?

Have you tried restarting the Mac?

Also open the most recent Event Log file from here:

/Library/Application Support/Perceptive Automation/Indigo 7/Logs/

and see if there are any clues/errors. If there are copy/paste its contents for us to help troubleshoot it.

Yes, I rebooted the Mac.

I assume there's a licensing problem. The log is filled with items like this.

Code: Select all

2017-10-18 21:28:09.226   Error   Event cannot be executed because it contains PRO only featues


And the About window:

At risk of stating the obvious, have you tried the Window menu > Home Window, or Window menu > Bring all to front?

And checked other desktops (swipe left/right on a magic trackpad, or equivalent)?


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[matt (support)]

Does the Indigo 7->Stop Server menu item work? And how about a screen shot of the Indigo 7->Start Local Server... menu (resulting dialog) after stopping the server?

At risk of stating the obvious, have you tried the Window menu > Home Window, or Window menu > Bring all to front?

And checked other desktops (swipe left/right on a magic trackpad, or equivalent)?

Yeah, thanks. All of those menu items are grayed out, as are most of the others. I did look on other desktops -- nothing there.

Does the Indigo 7->Stop Server menu item work? And how about a screen shot of the Indigo 7->Start Local Server... menu (resulting dialog) after stopping the server?

Sure -- you'll also see some errors in the restart:

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2017-10-18 21:53:45.561   Application   Starting Indigo Server version 7.1.0 (Mac OS X 10.12.6)
2017-10-18 21:53:45.739   Error   Error in plugin execution serverAdjunct init:

Traceback (most recent call last):
  File "sa_main.py-min", line 22, in init sa_main (/Users/mattb/Perceptive Automation/Code/Indigo/Server Adjunct/build/sa_main.c:6806)
  File "sa_geturl.py-min", line 9, in init sa_geturl (/Users/mattb/Perceptive Automation/Code/Indigo/Server Adjunct/build/sa_geturl.c:6746)
  File "/Library/vendored/tlsssl/ssl.py", line 97, in <module>
ImportError: dlopen(/Library/vendored/tlsssl/_ssl.so, 2): Symbol not found: _CRYPTO_THREADID_set_callback
  Referenced from: /Library/vendored/tlsssl/_ssl.so
  Expected in: flat namespace
 in /Library/vendored/tlsssl/_ssl.so

2017-10-18 21:53:45.741   Error   Error in plugin execution licenseCheckFunc1: InvalidParameterError -- plugin does not define method localCachedLicenseCheck
2017-10-18 21:53:45.741   Application   Loading attachments
2017-10-18 21:53:45.745   Application   "device target attachment.scpt" script loaded
2017-10-18 21:53:45.747   Application   "group target attachment.scpt" script loaded
2017-10-18 21:53:45.752   Application   "growl attachment.scpt" script loaded
2017-10-18 21:53:45.763   Application   "iTunes attachment.scpt" script loaded
2017-10-18 21:53:45.768   Application   "scenes attachment.scpt" script loaded
2017-10-18 21:53:45.772   Application   "time stamp attachment.scpt" script loaded
2017-10-18 21:53:45.875   Application   Loading database "/Users/mediaserver/Documents/howardtp.indiDb"
2017-10-18 21:53:47.070   Application   Found plugin "Action Collection 2.0.4" (requires pro version)
2017-10-18 21:53:47.071   Application   Loading interface "INSTEON Commands 2.0.10"
2017-10-18 21:53:47.076   Application   Starting interface "INSTEON Commands 2.0.10" (pid 23266)
2017-10-18 21:53:47.078   Application   Loading interface "Z-Wave 2.0.103"
2017-10-18 21:53:47.081   Application   Starting interface "Z-Wave 2.0.103" (pid 23267)
2017-10-18 21:53:47.085   Application   Found plugin "Adapters 1.0.0" (requires pro version)
2017-10-18 21:53:47.086   Application   Found plugin "Alexa-Hue Bridge 2.0.2" (requires pro version)
2017-10-18 21:53:47.087   Application   Found plugin "Autelis Jandy 1.2.9.6" (requires pro version)
2017-10-18 21:53:47.088   Application   Found plugin "UPS and Battery Monitor 1.03" (requires pro version)
2017-10-18 21:53:47.089   Application   Found plugin "Beacon 1.5.2" (requires pro version)
2017-10-18 21:53:47.090   Application   Found plugin "Better Email 7.1.2" (requires pro version)
2017-10-18 21:53:47.092   Application   Found plugin "Cynical Behaviors 1.0.5" (requires pro version)
2017-10-18 21:53:47.093   Application   Found plugin "ELK M1G Control 1.1.1" (requires pro version)
2017-10-18 21:53:47.094   Application   Found plugin "EPS - Homebridge Buddy 0.12" (requires pro version)
2017-10-18 21:53:47.095   Application   Found plugin "Global Property Manager 2.0" (requires pro version)
2017-10-18 21:53:47.096   Application   Found plugin "Hue Lights 1.5.2" (requires pro version)
2017-10-18 21:53:47.099   Application   Found plugin "Backup 0.95" (requires pro version)
2017-10-18 21:53:47.100   Application   Found plugin "Pushover 1.1.5" (requires pro version)
2017-10-18 21:53:47.102   Application   Found plugin "Masquerade 0.0.1" (requires pro version)
2017-10-18 21:53:47.103   Application   Found plugin "MyQ 7.1.8" (requires pro version)
2017-10-18 21:53:47.105   Application   Found plugin "NOAA Weather Plus 1.1.19" (requires pro version)
2017-10-18 21:53:47.106   Application   Found plugin "Rachio Sprinklers 1.0.2" (requires pro version)
2017-10-18 21:53:47.108   Application   Found plugin "SQL Logger 2.0.7" (requires pro version)
2017-10-18 21:53:47.109   Application   Found plugin "Survey Plugin 2.21" (requires pro version)
2017-10-18 21:53:47.110   Application   Found plugin "utilities 1.12.1" (requires pro version)
2017-10-18 21:53:47.111   Application   Found interface "Virtual Devices 2.0.4" (requires pro version)
2017-10-18 21:53:47.111   Application   Found plugin "WeatherSnoop 2.1.3" (requires pro version)
2017-10-18 21:53:47.112   Application   Found plugin "WUnderground 1.0.04" (requires pro version)
2017-10-18 21:53:47.113   Application   Found plugin "Z-Wave Lock Manager 1.1.3" (requires pro version)
2017-10-18 21:53:47.114   Application   Found disabled plugin "Airfoil Pro 1.0.7"
2017-10-18 21:53:47.115   Application   Found disabled plugin "Cynical SecuritySpy 2.2.2"
2017-10-18 21:53:47.117   Application   Found disabled plugin "EasyDAQ Relay Card 2.0.3"
2017-10-18 21:53:47.120   Application   Found disabled plugin "Enphase Envoy Plugin 0.1.1"
2017-10-18 21:53:47.121   Application   Found disabled plugin "Example Device - Thermostat 1.0.8"
2017-10-18 21:53:47.124   Application   Found disabled plugin "GhostXML 0.2.01"
2017-10-18 21:53:47.125   Application   Found disabled plugin "Growl 2.0.2"
2017-10-18 21:53:47.127   Application   Found disabled plugin "iCal Alarm Processor 2.0.1"
2017-10-18 21:53:47.128   Application   Found disabled plugin "INDIGOplotD 4.16.12"
2017-10-18 21:53:47.130   Application   Found disabled plugin "iTunes 2.0.4"
2017-10-18 21:53:47.132   Application   Found disabled plugin "Matplotlib 0.2.00"
2017-10-18 21:53:47.134   Application   Found disabled plugin "NOAA Weather 2.0.1"
2017-10-18 21:53:47.137   Application   Found disabled plugin "Roomba 0.0.4"
2017-10-18 21:53:47.139   Application   Found disabled plugin "Timers and Pesters 2.0.2"
2017-10-18 21:53:47.140   Application   Found disabled plugin "uniFiAP 7.0.25"
2017-10-18 21:53:47.164   Application   Bonjour registered "Indigo - Dove Road"
2017-10-18 21:53:47.547   Application   Indigo Cocoa client connected
2017-10-18 21:53:47.550   Error   Error in plugin execution licenseCheckFunc2: InvalidParameterError -- plugin does not define method remoteStartLicenseCheck
2017-10-18 21:53:47.640   Reflector   starting reflector connection to https://bollar.indigodomo.net
2017-10-18 21:53:47.862   Application   Started interface "INSTEON Commands 2.0.10"
2017-10-18 21:53:48.343   Application   WebServer client connected
2017-10-18 21:53:48.359   Application   Started interface "Z-Wave 2.0.103"
2017-10-18 21:53:48.372   WebServer   started on port 8176 -- digest authentication enabled
2017-10-18 21:53:48.661   Z-Wave   connected to Z-Stick Plus (ZW090) interface on /dev/cu.usbmodemFD131 (firmware 1.00)
2017-10-18 21:53:48.947   Z-Wave   found module included in controller with no matching device (missing or disabled): 024 - Binary Sensor (routing)


(Do you want to remove your address (DB Name) from that log. Together with your signature I reckon I could find your house pretty easy)


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(Do you want to remove your address (DB Name) from that log. Together with your signature I reckon I could find your house pretty easy)

Sure, but everyone already knows where I live.

I’ll be round for tea. Get the kettle on.


Sent from my iPhone using Tapatalk Pro

I’ll be round for tea. Get the kettle on.

Absolutely. A box of PG Tips just arrived.

[matt (support)]

This is definitely the problem:

Code: Select all

ImportError: dlopen(/Library/vendored/tlsssl/_ssl.so, 2): Symbol not found: _CRYPTO_THREADID_set_callback
  Referenced from: /Library/vendored/tlsssl/_ssl.so

Have you installed any 3rd party versions of Python? Or maybe Python SSL related libraries?

I'm running macOS 10.12.6 as well here, so I don't think the problem is specific to that version of macOS. Instead it is somehow configuration related.

Also launch the Terminal app, then start up python by entering:

python

then try:

import ssl

Copy/paste the result if there is an error.

This is definitely the problem:

Code: Select all

ImportError: dlopen(/Library/vendored/tlsssl/_ssl.so, 2): Symbol not found: _CRYPTO_THREADID_set_callback
  Referenced from: /Library/vendored/tlsssl/_ssl.so

Have you installed any 3rd party versions of Python? Or maybe Python SSL related libraries?

I'm running macOS 10.12.6 as well here, so I don't think the problem is specific to that version of macOS. Instead it is somehow configuration related.

Also launch the Terminal app, then start up python by entering:

python

then try:

import ssl

Copy/paste the result if there is an error.

No, this box is pretty plain:

Code: Select all

Last login: Wed Oct 18 07:33:50 on console
server:~ mediaserver$ python -V
Python 2.7.10
server:~ mediaserver$ python
Python 2.7.10 (default, Feb  7 2017, 00:08:15)
[GCC 4.2.1 Compatible Apple LLVM 8.0.0 (clang-800.0.34)] on darwin
Type "help", "copyright", "credits" or "license" for more information.
>>> import ssl
>>>



[matt (support)]

I finding some chatter online about brew (homebrew) installations breaking SSL. Have you ever run brew from the command line?

What is the Terminal result of the following:

python -c "import sys; print('\n'.join(sys.path))"

and also of this:

python -c "import os.path; import ssl; print(os.path.abspath(ssl.__file__))"