- Posted on
Sat Apr 27, 2024 1:06 pm
-
elf55
offline
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- Posts: 48
- Joined: Mar 19, 2012
I also had a problem moving from an Intel to M2 Mac mini. I used migration assistant, but also ran the Indigo Installer. The error I got was that I never got the Indigo Account Login that I need to transfer the license. The log showed the error below. I renamed the Python framework file and re-ran the installer and then was able to get the login screen and proceed:
This is a tail of the log file:
2024-04-27 14:34:30.797 Application Starting Indigo Server version 2023.2.0 on macOS Version 14.4.1 (Build 23E224)
2024-04-27 14:34:30.920 Error Error in plugin execution serverAdjunct init:
File "Perceptive Automation/Code/IndigoProj/Server Adjunct/build/sa_main.py-min", line 23, in init sa_main
File "Perceptive Automation/Code/IndigoProj/Server Adjunct/build/sa_geturl.py-min", line 13, in init sa_geturl
File "/Library/Frameworks/Python.framework/Versions/3.11/lib/python3.11/site-packages/requests/__init__.py", line 45, in <module>
File "/Library/Frameworks/Python.framework/Versions/3.11/lib/python3.11/site-packages/requests/exceptions.py", line 9, in <module>
File "/Library/Frameworks/Python.framework/Versions/3.11/lib/python3.11/site-packages/requests/compat.py", line 13, in <module>
File "/Library/Frameworks/Python.framework/Versions/3.11/lib/python3.11/site-packages/charset_normalizer/__init__.py", line 24, in <module>
File "/Library/Frameworks/Python.framework/Versions/3.11/lib/python3.11/site-packages/charset_normalizer/api.py", line 5, in <module>
File "/Library/Frameworks/Python.framework/Versions/3.11/lib/python3.11/site-packages/charset_normalizer/cd.py", line 14, in <module>
type: dlopen(/Library/Frameworks/Python.framework/Versions/3.11/lib/python3.11/site-packages/charset_normalizer/md.cpython-311-darwin.so, 0x0002): tried: '/Library/Frameworks/Python.framework/Versions/3.11/lib/python3.11/site-packages/charset_normalizer/md.cpython-311-darwin.so' (mach-o file, but is an incompatible architecture (have 'x86_64', need 'arm64e' or 'arm64')), '/System/Volumes/Preboot/Cryptexes/OS/Library/Frameworks/Python.framework/Versions/3.11/lib/python3.11/site-packages/charset_normalizer/md.cpython-311-darwin.so' (no such file), '/Library/Frameworks/Python.framework/Versions/3.11/lib/python3.11/site-packages/charset_normalizer/md.cpython-311-darwin.so' (mach-o file, but is an incompatible architecture (have 'x86_64', need 'arm64e' or 'arm64'))
2024-04-27 14:34:30.921 Error Error in plugin execution regmgr init python: InvalidParameterError -- plugin does not define method init_license_check
2024-04-27 14:34:30.921 Error Error in plugin execution licenseCheckFunc1: InvalidParameterError -- plugin does not define method local_cached_license_check
2024-04-27 14:34:30.989 Application Loading database "/Library/Application Support/Perceptive Automation/Indigo 2023.2/Databases/510.indiDb"
2024-04-27 14:34:31.013 Application Waiting for client to connect
2024-04-27 14:34:31.540 Application Indigo Cocoa client connected
2024-04-27 14:34:31.542 Error Error in plugin execution licenseCheckFunc2: InvalidParameterError -- plugin does not define method remote_start_license_check
/code]