indigo_7_4_1.dmg image not recognized error

Posted on
Wed Feb 12, 2020 12:00 pm
Butch2427 offline
Posts: 6
Joined: Mar 11, 2012

indigo_7_4_1.dmg image not recognized error

I have Indigo 7.4 running well and attempting to upgrade to 7.4.1. After downloading the file and attempting to open it, I receive the following error message:

indigo_7_4_1.dmg image not recognized

I re-dowloaded the file thinking maybe it became corrupted but with the same result. Is my machine just to old now?

I'm running Indigo on an iMac (21.5-inch, Mid 2010) with macOS Sierra version 10.12.6

Thanks, Butch

Posted on
Wed Feb 12, 2020 12:23 pm
jay (support) offline
Site Admin
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Joined: Mar 19, 2008
Location: Austin, Texas

Re: indigo_7_4_1.dmg image not recognized error

Can you take a screenshot of what you're seeing?

Jay (Indigo Support)
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Posted on
Wed Feb 12, 2020 12:42 pm
Butch2427 offline
Posts: 6
Joined: Mar 11, 2012

Re: indigo_7_4_1.dmg image not recognized error

here ya go.... also, no luck right clicking and then open
Attachments
Screen Shot 2020-02-12 at 10.38.58 AM.png
Screen Shot 2020-02-12 at 10.38.58 AM.png (49.68 KiB) Viewed 181 times

Posted on
Wed Feb 12, 2020 4:32 pm
matt (support) offline
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Joined: Jan 27, 2003
Location: Texas

Re: indigo_7_4_1.dmg image not recognized error

We tested 7.4.1 and have several users using it on macOS Sierra, so I don't believe your macOS version is related. This can happen if there is a corrupt download. I know you downloaded it twice, but I'd suggest doing it again from a different browser (use Chrome if you used Safari before, for ex).

Image

Posted on
Wed Feb 12, 2020 4:39 pm
FlyingDiver offline
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Joined: Jun 07, 2014
Location: Southwest Florida, USA

Re: indigo_7_4_1.dmg image not recognized error

Also make sure you don't have any third-party archive applications attempting to open that disk image. Maybe try running Disk Utility.app and see if it can open it.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Wed Feb 12, 2020 6:09 pm
Butch2427 offline
Posts: 6
Joined: Mar 11, 2012

Re: indigo_7_4_1.dmg image not recognized error [SOLVED]

The problem was google chrome. When downloaded with Google Chrome version 79.0.3945 (64 bit) the file indigo_7_4_1.dmg the file was not usable. I tried several different downloads but all had the same result. I even accounted for my crappy satellite (HughesNet)connection by using a hot spot. Downloading the file with Safari solved the problem. It installed with zero errors and appears to be functioning as it should.

Thanks all for your support.

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