error installing Indigo 7.4 on 10.15 Catalina

Posted on
Wed Oct 09, 2019 12:19 pm
jstackmk offline
Posts: 34
Joined: Dec 30, 2009

error installing Indigo 7.4 on 10.15 Catalina

Tried to upgrade from 7.3 to 7.4 on a Mac that I had upgraded to 10.15 Catalina (to test out stuff on).

I get "Indigo.installer.pkg" can't be opened because Apple cannot check if for malicious software. This software needs to be updated. Contact the developer for more information.

I don't see anyone else reporting this.

7.4 is running fine on my other Mac running 10.14.6 Mojave.

[MODERATOR NOTE] see this post for the workaround while we determine the long-term fix

Posted on
Wed Oct 09, 2019 12:38 pm
FlyingDiver offline
Posts: 3464
Joined: Jun 07, 2014
Location: Southwest Florida, USA

Re: error installing Indigo 7.4 on 10.15 Catalina

Right click on the Installer package and select "Open".

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Wed Oct 09, 2019 12:49 pm
jstackmk offline
Posts: 34
Joined: Dec 30, 2009

Re: error installing Indigo 7.4 on 10.15 Catalina

hmmmm. So yes, normal installation procedure . I had tried that a few times with the same error before posting. Tried again. Same error. Tried downloading again. Same error. Tried rebooting. Same error. Shut down the machine. Installed ok. hmmmm - go figure.

Posted on
Wed Oct 09, 2019 12:50 pm
FlyingDiver offline
Posts: 3464
Joined: Jun 07, 2014
Location: Southwest Florida, USA

Re: error installing Indigo 7.4 on 10.15 Catalina

It's what I had to do on my MBP that just upgraded. On my mini, I upgraded to 7.4 before I installed Catalina.

joe (aka FlyingDiver)
my plugins: http://forums.indigodomo.com/viewforum.php?f=177

Posted on
Wed Oct 09, 2019 2:32 pm
jay (support) offline
Site Admin
User avatar
Posts: 15690
Joined: Mar 19, 2008
Location: Austin, Texas

Re: error installing Indigo 7.4 on 10.15 Catalina

Yes - this is a known issue that we're working on.

There are two options to get the installer to run correctly:

  1. Right-clicking (or CMD-clicking or double finger clicking on a track pad) the Indigo Installer.pkg and selecting Open from the menu, then clicking the Open button on the resulting dialog
  2. Try to run it normally (by double-clicking the Indigo Installer.pkg file), and then close the resulting error dialog. Then, open the System Preferences->Security & Privacy panel and it should give you the option of running the installer from there as well.

Jay (Indigo Support)
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