Identical amazon fire - no notifications on one

Posted on
Mon Aug 27, 2018 5:35 am
mat offline
Posts: 686
Joined: Nov 25, 2010
Location: Cambridgeshire - UK

Identical amazon fire - no notifications on one

Adam,

I wonder if you can help. I have two amazon fire 7's, with the same settings on each, each paired as separate devices, each with different pairing keys,, however only one is allowing me to push control pages.

First is working.
Second is not receiving notifications.

I think the problem is no notifications being received by the not working, second fire 7. There are no notifications in the second fire notification tab, whereas the first I can see a list of page requests.

Both have the "Allow control page requests to "at any time".

Neither fire's have notifications blocked in the android settings.

Both can show control pages through normal operation and everything else appears to be working.

Here are the log device details for each:

Working fire

Code: Select all
Domotics Pad Mobile Client      Dumping details for DeviceID: 161908139
   Domotics Pad Mobile Client      address :
batteryLevel : 0
buttonGroupCount : 0
configured : True
description :
deviceTypeId : domoPadAndroidClient
displayStateId : isPaired
displayStateImageSel : SensorOn
displayStateValRaw : True
displayStateValUi : Paired
enabled : True
energyAccumBaseTime : None
energyAccumTimeDelta : None
energyAccumTotal : None
energyCurLevel : None
errorState :
folderId : 1449619012
globalProps : MetaProps : (dict)
     com.duncanware.domoPadMobileClient : (dict)
          SupportsBatteryLevel : true (bool)
          address :  (string)
          deviceRegistrationId : 2tkVXVxhyW1CVxTeUB12 (string)
id : 161908139
lastChanged : 2018-08-26 19:14:04
lastSuccessfulComm : 2018-08-26 19:14:04
model : Android Remote Client
name : Domo Cinema 1
ownerProps : com.duncanware.domoPadMobileClient : (dict)
     SupportsBatteryLevel : true (bool)
     address :  (string)
     deviceRegistrationId : 2tkVXVxhyW1CVxTeUB12 (string)
pluginId : com.duncanware.domoPadMobileClient
pluginProps : com.duncanware.domoPadMobileClient : (dict)
     SupportsBatteryLevel : true (bool)
     address :  (string)
     deviceRegistrationId : 2tkVXVxhyW1CVxTeUB12 (string)
protocol : Plugin
remoteDisplay : True
states : States : (dict)
     batteryLevel : 0 (integer)
     batteryStatus :  (string)
     isPaired : true (bool)
     isPaired.ui : Paired (string)
     latitude :  (string)
     locationFixTime :  (string)
     longitude :  (string)
     modelName :  (string)
subModel :
supportsAllLightsOnOff : False
supportsAllOff : False
supportsStatusRequest : False
version : None


Second, not working

Code: Select all
 Domotics Pad Mobile Client      Dumping details for DeviceID: 1689403653
   Domotics Pad Mobile Client      address :
batteryLevel : 0
buttonGroupCount : 0
configured : True
description :
deviceTypeId : domoPadAndroidClient
displayStateId : isPaired
displayStateImageSel : SensorOn
displayStateValRaw : True
displayStateValUi : Paired
enabled : True
energyAccumBaseTime : None
energyAccumTimeDelta : None
energyAccumTotal : None
energyCurLevel : None
errorState :
folderId : 1449619012
globalProps : MetaProps : (dict)
     com.duncanware.domoPadMobileClient : (dict)
          SupportsBatteryLevel : true (bool)
          address :  (string)
          deviceRegistrationId : zw8YGr171TrYTUsdWkT3 (string)
id : 1689403653
lastChanged : 2018-08-27 14:57:33
lastSuccessfulComm : 2018-08-27 14:57:33
model : Android Remote Client
name : Domo Front row
ownerProps : com.duncanware.domoPadMobileClient : (dict)
     SupportsBatteryLevel : true (bool)
     address :  (string)
     deviceRegistrationId : zw8YGr171TrYTUsdWkT3 (string)
pluginId : com.duncanware.domoPadMobileClient
pluginProps : com.duncanware.domoPadMobileClient : (dict)
     SupportsBatteryLevel : true (bool)
     address :  (string)
     deviceRegistrationId : zw8YGr171TrYTUsdWkT3 (string)
protocol : Plugin
remoteDisplay : True
states : States : (dict)
     batteryLevel : 0 (integer)
     batteryStatus :  (string)
     isPaired : true (bool)
     isPaired.ui : Paired (string)
     latitude :  (string)
     locationFixTime :  (string)
     longitude :  (string)
     modelName :  (string)
subModel :
supportsAllLightsOnOff : False
supportsAllOff : False
supportsStatusRequest : False
version : None



Both fires have a schedule set to "send control page.." every 5 minutes. The first works, the second doesnt - i put this down to the lack of notifications received by the second. I've checked the schedule for "dumb" factor by switching the schedule for the first fire to the second - this doesn't work. Both are on the same network, both have internet access, so shouldn't be a network issue.

Tried a reboot on both devices.

Debug log shows the following


Schedule Domo cinema 1
Schedule Domo cinema 2
Domotics Pad Mobile Client DebugControl page display notification sent successfully
Domotics Pad Mobile Client DebugControl page display notification sent successfully


Deleted app on the second fire, along with the device/schedule - reinstalled app, recreated the device and added a new schedule - verbos logging as follows (and above device dump updated):

Code: Select all
   
   Domotics Pad Mobile Client Threaddebug Queuing control page display request notification command for 161908139
   Domotics Pad Mobile Client Threaddebug Queuing control page display request notification command for 1689403653
   Domotics Pad Mobile Client Threaddebug Plugin Command queue has 2 command(s) waiting
   Domotics Pad Mobile Client Threaddebug Control Page Display Notification Send Command: DevicePairID=2tkVXVxhyW1CVxTeUB12; Page=417439771
   Domotics Pad Mobile Client Threaddebug Push Notification Payload=pageName=Cinema+Intergrated+control&pageRequested=417439771&devicePairingId=2tkVXVxhyW1CVxTeUB12
   Domotics Pad Mobile Client Threaddebug Control page display notification response: [204]
   Domotics Pad Mobile Client DebugControl page display notification sent successfully
   Domotics Pad Mobile Client Threaddebug Plugin Command queue has 1 command(s) waiting
   Domotics Pad Mobile Client Threaddebug Control Page Display Notification Send Command: DevicePairID=zw8YGr171TrYTUsdWkT3; Page=417439771
   Domotics Pad Mobile Client Threaddebug Push Notification Payload=pageName=Cinema+Intergrated+control&pageRequested=417439771&devicePairingId=zw8YGr171TrYTUsdWkT3
   Domotics Pad Mobile Client Threaddebug Control page display notification response: [204]
   Domotics Pad Mobile Client DebugControl page display notification sent successfully


Any help would be greatly appreciated.

Loving these cheap tablets and thanks for the hard work in allowing their use!

Cheers


Mat

Edited to update of further testing...

Late 2018 mini 10.14

Posted on
Mon Aug 27, 2018 10:05 am
RogueProeliator offline
User avatar
Posts: 2067
Joined: Nov 13, 2012
Location: Baton Rouge, LA

Re: Identical amazon fire - no notifications on one

Hmm, so based on the snippet from the event log, I believe the plugin is sending the push notification to the server successfully -- that process is disconnected so the plugin will get a success message as long as the GCM server accepts the message successfully (it doesn't mean it can be delivered). This leads me to look at the device itself.

Let's start with a simpler test -- try sending a standard push notification message (not a control page action, rather just a standard message). Two things to check -- first, obviously, you should get the push notification on the device... but also can check the push notification messages within the application for these messages in the even it doesn't appear.

Let's see how that test goes and move forward from there; it may point us in a particular direction to investigate.

Adam

Posted on
Mon Aug 27, 2018 10:23 am
mat offline
Posts: 686
Joined: Nov 25, 2010
Location: Cambridgeshire - UK

Re: Identical amazon fire - no notifications on one

Thanks Adam,

sent a hello world notification from an action:

Code: Select all
   Action Group                    test front row
   Domotics Pad Mobile Client Threaddebug Queuing push notification command for 1689403653
   Domotics Pad Mobile Client Threaddebug Plugin Command queue has 1 command(s) waiting
   Domotics Pad Mobile Client Threaddebug Push Notification Send Command: DevicePairID=zw8YGr171TrYTUsdWkT3; Type=normal; Message=hello world
   Domotics Pad Mobile Client Threaddebug Push Notification Payload=action2Name=&action2Group=&notificationType=Alert&priority=normal&action1Group=&action1Name=&devicePairingId=zw8YGr171TrYTUsdWkT3&message=hello+world
   Domotics Pad Mobile Client Threaddebug Push notification Response: [204]
   Domotics Pad Mobile Client DebugPush notification sent successfully


Nothing on the troublesome fire - ether in the notifications or the app. Repeated the same action with the first fire selected and the message appears on the first fire as it should.

I agree my suspicions are something with the the device itself. I have cross checked all of the settings between the two and they are the same. Not sure if it could be blamed on the fact that i restored from the first fire's backup!

Is it easiest for me to factory re-set it and go through the process again?

Thanks again

Mat

Late 2018 mini 10.14

Posted on
Mon Aug 27, 2018 10:58 am
RogueProeliator offline
User avatar
Posts: 2067
Joined: Nov 13, 2012
Location: Baton Rouge, LA

Re: Identical amazon fire - no notifications on one

Not sure if it could be blamed on the fact that i restored from the first fire's backup!

I don't think that would affect anything on the DomoPad side of things, but I'm not really sure on the Google Play side -- especially given how this is side loaded onto the device.

Is it easiest for me to factory re-set it and go through the process again?

I hate to tell you to do that, but it is probably the best option. You might could get away with removing the Google account and re-adding it? Maybe... If not a factory reset and setting it up again fresh should get you going.

Adam

Posted on
Mon Aug 27, 2018 11:26 am
mat offline
Posts: 686
Joined: Nov 25, 2010
Location: Cambridgeshire - UK

Re: Identical amazon fire - no notifications on one

Adam,

Happy to try the factory reset - it didn't take long. Was just asking in case it was something simple! :)

Will let you know either way.

Cheers

Mat

Late 2018 mini 10.14

Posted on
Thu Oct 04, 2018 6:55 pm
Decker offline
Posts: 22
Joined: Jun 13, 2013

Re: Identical amazon fire - no notifications on one

Were you able to get your second fire working? I just installed on my second fire and I'm unable to get push notifications and control page pushes working as well. Any tips if you were able to get them working?

Posted on
Thu Oct 04, 2018 10:00 pm
RogueProeliator offline
User avatar
Posts: 2067
Joined: Nov 13, 2012
Location: Baton Rouge, LA

Re: Identical amazon fire - no notifications on one

Though it sounds simplistic, double check that all your versions - Google Services & Domotics Pad especially - match up between the two tablets.

If you haven't already, unpair it with Indigo and re-pair it.

Posted on
Fri Oct 05, 2018 3:24 pm
mat offline
Posts: 686
Joined: Nov 25, 2010
Location: Cambridgeshire - UK

Re: Identical amazon fire - no notifications on one

Not had a chance yet, work got busy - its on my to-do list and I was hoping to get to it on Sunday, but looks like we now have other plans.

I'll repost here as soon as I have some results.

Late 2018 mini 10.14

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