Keypadlinc missing from Device List but still communicating;

I recently dusted off an old Insteon Keypadlinc and tried using it in Indigo. It's been awhile since I've used this unit, and have switched to a new Mac Mini and Indigo v7 since then.

The Event Log shows that the device is sending the correct signals, but it is not visible in the list of devices. I tried searching for it address, but no luck.

I tried re-syncing the device links, but this did not work as well.

Any tips on how to troubleshoot further?

Thanks in advance,

Craig


Outout from Event Log showing device is communicating;

Received INSTEON 0E.27.9F on (button 1)
Received INSTEON 0E.27.9F on (button 3)
Received INSTEON 0E.27.9F on (button 4)
Received INSTEON 0E.27.9F off (button 5)
Received INSTEON 0E.27.9F off (button 6)
Received INSTEON 0E.27.9F off (button 1)

[jay (support)]

That log snippit seems to indicate that you have no corresponding device in Indigo.

I tried re-syncing the device links, but this did not work as well.

I don't know what that means, but it may have something to do with the issue. Create a new Insteon device in Indigo and do the define and sync. Copy/paste any errors that happen during the sync from the Event Log window into a reply.

Thanks for the reply Jay.

Of course when I tried to replicate the problem this morning it worked. Now I have to figure out how to convert it to an 8 button device.

Here's the log in case it helps in any way.

Best,

Craig

PowerLinc Linking - entered discovery linking mode (240 seconds)
PowerLinc Linking - syncing PowerLinc links (address 22.40.8A)
PowerLinc Linking - . . adding: INSTEON plc link to controller 0E.27.9F, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: (not added -- probably already exists)
PowerLinc Linking - sync complete
PowerLinc Linking - sending engine version request to 0E.27.9F
PowerLinc Linking - PowerLinc links updated
PowerLinc Linking - no response from device
PowerLinc Linking - sending engine version request to 0E.27.9F
PowerLinc Linking - received engine version 00 from 0E.27.9F
PowerLinc Linking - sending id request for device information to 0E.27.9F
PowerLinc Linking - received id request response from 0E.27.9F
PowerLinc Linking - initializing remote device "new device 1" (address 0E.27.9F, firmware version 2D)
PowerLinc Linking - . reading: configuration settings
PowerLinc Linking - . . . read: configuration settings 00, keypad in 6 button mode
PowerLinc Linking - . . . read: default on brightness 75%, ramp rate duration 0.5 seconds
PowerLinc Linking - initialize complete
PowerLinc Linking - syncing remote device "new device 1" (address 0E.27.9F, firmware version 2D)
PowerLinc Linking - syncing all links
PowerLinc Linking - . . . read: INSTEON dev link to responder 22.40.8A, flags E2, group 00, data FF 1F 00
PowerLinc Linking - . . . read: INSTEON dev link to responder 22.40.8A, flags E2, group 01, data 03 1F 01
PowerLinc Linking - . . . read: INSTEON dev link to responder 22.40.8A, flags E2, group 02, data 03 1F 02
PowerLinc Linking - . . . read: INSTEON dev link to responder 22.40.8A, flags E2, group 03, data 03 1F 03
PowerLinc Linking - . . . read: INSTEON dev link to responder 22.40.8A, flags E2, group 04, data 03 1F 04
PowerLinc Linking - . . . read: INSTEON dev link to responder 22.40.8A, flags E2, group 05, data 03 1F 05
PowerLinc Linking - . . . read: INSTEON dev link to responder 22.40.8A, flags E2, group 06, data 03 1F 06
PowerLinc Linking - . . . read: INSTEON dev link to responder 22.40.8A, flags E2, group 07, data 03 1F 07
PowerLinc Linking - . . . read: INSTEON dev link to responder 22.40.8A, flags E2, group 08, data 03 1F 08
PowerLinc Linking - . . . read: INSTEON dev link to controller 22.40.8A, flags A2, group 01, data FF 1C 01
PowerLinc Linking - . . . read: INSTEON dev link to controller 22.40.8A, flags A2, group 04, data 00 1A 01
PowerLinc Linking - . . . read: INSTEON dev link to controller 22.40.8A, flags A2, group 03, data 40 1A 01
PowerLinc Linking - . . . read: INSTEON dev link to controller 22.40.8A, flags A2, group 02, data BF 19 01
PowerLinc Linking - . . found: PowerLinc responder for group 1
PowerLinc Linking - . . found: PowerLinc responder for group 2
PowerLinc Linking - . . found: PowerLinc responder for group 3
PowerLinc Linking - . . found: PowerLinc responder for group 4
PowerLinc Linking - . . found: PowerLinc responder for group 5
PowerLinc Linking - . . found: PowerLinc responder for group 6
PowerLinc Linking - . . found: PowerLinc responder for group 7
PowerLinc Linking - . . found: PowerLinc responder for group 8
PowerLinc Linking - comparing local and remote links
PowerLinc Linking - . . found: remote link match against deleted link 22.40.8A, flags A2, group 01 (deleting remote link)
PowerLinc Linking - . . found: remote link match against deleted link 22.40.8A, flags A2, group 04 (deleting remote link)
PowerLinc Linking - . . found: remote link match against deleted link 22.40.8A, flags A2, group 03 (deleting remote link)
PowerLinc Linking - . . found: remote link match against deleted link 22.40.8A, flags A2, group 02 (deleting remote link)
PowerLinc Linking - compare complete
PowerLinc Linking - . deleting: INSTEON dev link to controller 22.40.8A, flags A2, group 01, data FF 1C 01
PowerLinc Linking - . deleting: INSTEON dev link to controller 22.40.8A, flags A2, group 04, data 00 1A 01
PowerLinc Linking - . deleting: INSTEON dev link to controller 22.40.8A, flags A2, group 03, data 40 1A 01
PowerLinc Linking - . deleting: INSTEON dev link to controller 22.40.8A, flags A2, group 02, data BF 19 01
PowerLinc Linking - sync complete
PowerLinc Linking - device 0E.27.9F links updated
PowerLinc Linking - exited linking mode