[SOLVED]: Failed to Link

I have been trying to link an insteon garage door controller and it seems to always fail. I even plugged it into an outlet right next to where the insteon controller is plugged into and still no luck. Should I assume it's a faulty module?

Here's the log:

PowerLinc Linking - syncing PowerLinc links (address 18.D3.E3)
PowerLinc Linking - . . adding: INSTEON plc link to controller 2B.FA.CC, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: (not added -- probably already exists)
PowerLinc Linking - sync complete
PowerLinc Linking - sending engine version request to 2B.FA.CC
PowerLinc Linking - PowerLinc links updated
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2B.FA.CC
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2B.FA.CC
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2B.FA.CC
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2B.FA.CC
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2B.FA.CC
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2B.FA.CC
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2B.FA.CC
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2B.FA.CC
PowerLinc Linking - adding PowerLinc to module's database
Error Linking - device failed to send engine version information
Error linking failed
PowerLinc Linking - entered discovery linking mode (240 seconds)
PowerLinc Linking - received module button pressed from 2B.FA.CC
PowerLinc Linking - exited linking mode

Nevermind. I ran the troubleshooting Reset Powerlinc and sync links from the preferences section and it seemed to fix it. It now recognizes the module. Hopefully it reaches the garage.

I just had the same problem. I bought new SwitchLinc #2477S modules to replace several failed 1st generation modules. Upon installing the new modules, I got exactly the same error:

PowerLinc Linking - entered discovery linking mode (240 seconds)
PowerLinc Linking - received module button pressed from 2F.E8.E3
PowerLinc Linking - copying all links from old address to new address
PowerLinc Linking - sending engine version request to 2F.E8.E3
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2F.E8.E3
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2F.E8.E3
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2F.E8.E3
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2F.E8.E3
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2F.E8.E3
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2F.E8.E3
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2F.E8.E3
PowerLinc Linking - adding PowerLinc to module's database
PowerLinc Linking - sending engine version request to 2F.E8.E3
PowerLinc Linking - adding PowerLinc to module's database
Error Linking - device failed to send engine version information
Error linking failed
PowerLinc Linking - entered discovery linking mode (240 seconds)
PowerLinc Linking - syncing PowerLinc links (address 0E.DD.E9)
PowerLinc Linking - . . adding: INSTEON plc link to controller 2F.E8.E3, flags 03, group 01, data 00 00 FF
PowerLinc Linking - . . adding: (not added -- probably already exists)
PowerLinc Linking - PowerLinc links updated
PowerLinc Linking - sync complete
PowerLinc Linking - received module button pressed from 2F.E8.E3

I went to: Preferences->Interfaces->INSTEON / X10 Power Line Interface->Configure->Interface Options and clicked "Reset PowerLinc and Sync Links".

That solved the problem.

WOW - that worked! I was installing the new dual-band devices and I couldn't get the to work (e.g. 2477S switch) and after executed your recommendation above, it worked! Thank you!

I bought a lamplinc on eBay and am having a hard time linking it to Indigo.

I've tried the reset, and I've also tried a factory reset on the lamp linc.

Any suggestions?

Thanks

Code: Select all

Apr 1, 2016, 4:13:45 PM
  PowerLinc                       Linking - exited linking mode
  PowerLinc                       Resetting...
  PowerLinc                       Reset complete (all links cleared)
  PowerLinc                       Linking - comparing local and powerlinc links
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 01.1C.B6 group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 00.5B.B0 group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 00.02.98 group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 05.06.2E group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 0E.60.2E group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 0E.60.2F group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 07.B5.EE group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 05.37.8E group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 18.F4.20 group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 2F.73.84 group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 31.6F.6B group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 28.33.C4 group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 36.9D.BD group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 3A.DB.A1 group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 2D.97.68 group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 2D.95.35 group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 27.39.E3 group 01 (adding remote link)
  PowerLinc                       Linking - .  missing: remote link not found for persistent link 27.36.FD group 01 (adding remote link)
  PowerLinc                       Linking - compare complete
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 01.1C.B6, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 00.5B.B0, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 00.02.98, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 05.06.2E, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 0E.60.2E, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 0E.60.2F, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 07.B5.EE, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 05.37.8E, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 18.F4.20, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 2F.73.84, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 31.6F.6B, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 28.33.C4, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 36.9D.BD, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 3A.DB.A1, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 2D.97.68, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 2D.95.35, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 27.39.E3, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 27.36.FD, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - PowerLinc links updated
  PowerLinc                       Linking - entered discovery linking mode (240 seconds)
  PowerLinc                       Linking - received module button pressed from 27.36.FD
  PowerLinc                       Linking - syncing PowerLinc links (address 2B.93.F3)
  PowerLinc                       Linking - . . adding: INSTEON plc link to controller 27.36.FD, flags 03, group 01, data 00 00 FF
  PowerLinc                       Linking - . . adding: (not added -- probably already exists)
  PowerLinc                       Linking - sync complete
  PowerLinc                       Linking - PowerLinc links updated
  PowerLinc                       Linking - sending engine version request to 27.36.FD
  PowerLinc                       Linking - adding PowerLinc to module's database
  PowerLinc                       Linking - sending engine version request to 27.36.FD
  PowerLinc                       Linking - adding PowerLinc to module's database
  PowerLinc                       Linking - sending engine version request to 27.36.FD
  PowerLinc                       Linking - adding PowerLinc to module's database
  PowerLinc                       Linking - sending engine version request to 27.36.FD
  PowerLinc                       Linking - adding PowerLinc to module's database
  PowerLinc                       Linking - sending engine version request to 27.36.FD
  PowerLinc                       Linking - adding PowerLinc to module's database
  PowerLinc                       Linking - sending engine version request to 27.36.FD
  PowerLinc                       Linking - adding PowerLinc to module's database
  PowerLinc                       Linking - sending engine version request to 27.36.FD
  PowerLinc                       Linking - adding PowerLinc to module's database
  PowerLinc                       Linking - sending engine version request to 27.36.FD
  PowerLinc                       Linking - adding PowerLinc to module's database
  PowerLinc                       Linking - sending engine version request to 27.36.FD
  PowerLinc                       Linking - adding PowerLinc to module's database
  Error                           Linking - device failed to send engine version information
  Error                           linking failed
  PowerLinc                       Linking - entered discovery linking mode (240 seconds)
  PowerLinc                       Linking - received module button pressed from 27.36.FD


[matt (support)]

Looks like the LampLinc isn't responding at all. Do you have it plugged into the same outlet (or power strip) as the PowerLinc? That will help rule out signal problems.

I do now; it is doing the same thing

Any other suggestions?

Thanks

[matt (support)]

Do you have any other INSTEON modules and can you define/sync those currently?

I'm wondering if the LampLinc might be a bad. I know we've had reports of some ebay purchased modules not work well (especially for the PowerLinc).

Replaced a 240v relay. Trying to sync. Appears to work but then can't fetch data from the module. I can't plug it into the same outlet as the powerlinc, unfortunately.

Code: Select all

 PowerLinc                       Linking - copying all links from old address to new address
   PowerLinc                       Linking - sending engine version request to 3F.2E.0A
   PowerLinc                       Linking - received engine version 02 from 3F.2E.0A
   PowerLinc                       Linking - sending id request for device information to 3F.2E.0A
   PowerLinc                       Linking - received id request response from 3F.2E.0A
   PowerLinc                       Linking - initializing remote device "GA Hot Water Heater" (address 3F.2E.0A, firmware version 9E)
   PowerLinc                       Linking - initialize complete
   PowerLinc                       Linking - syncing remote device "GA Hot Water Heater" (address 3F.2E.0A, firmware version 9E)
   PowerLinc                       Linking - syncing all links
   Error                           failed to fetch data from remote module
   Error                           Linking - syncing failed
   Error                           linking failed
   PowerLinc                       Linking - entered discovery linking mode (240 seconds)
   PowerLinc                       Linking - syncing PowerLinc links (address 3C.4C.82)
   PowerLinc                       Linking - . . adding: INSTEON plc link to controller 3F.2E.0A, flags 03, group 01, data 00 00 FF
   PowerLinc                       Linking - . . adding: (not added -- probably already exists)
   PowerLinc                       Linking - PowerLinc links updated
   PowerLinc                       Linking - sync complete
   PowerLinc                       Linking - exited linking mode


Tried with the module on and also off. Any thoughts? I have had a couple of others and they all sync'd without difficulty. I also tried the "reset powerlinc and reset links" as described above, without success.

[matt (support)]

Use an extension cord to try plugging the PowerLinc into different outlet / circuits (if possible the same circuit as the module) to see if you can get the sync to complete.