z-wave ZSE11 sensors not updating

Posted on
Wed Nov 02, 2022 9:14 pm
SMUSEBY offline
Posts: 511
Joined: Sep 16, 2009
Location: California

z-wave ZSE11 sensors not updating

Adding a new Zooz ZSE11 sensor disabled the updating of an existing ZSE11 sensor, and while the new one is installed, it never had any data. Each device has 5 entries in the devices list, one for each parameter. In the state column, there are no entries for the new device, and the existing device has the values as of 3 hours ago.
Troubleshooting, I have 1) unplugged and restarted the stick. 2) reloaded z-wave, 3) optimized the z-wave network, 4) deleted and excluded and and then included the new ZSE11.
The event log from a Z-Wave reload:
Nov 2, 2022 at 7:28:18 PM
Reloading interface "Z-Wave 2022.2.1" using API v3.0
Stopping interface "Z-Wave 2022.2.1" (pid 30993)
Z-Wave closed connection to Z-Stick Gen5+ (ZW090)
Stopped interface "Z-Wave 2022.2.1"
Starting interface "Z-Wave 2022.2.1" (pid 31004)
Started interface "Z-Wave 2022.2.1"
Z-Wave connected to Z-Stick Gen5+ (ZW090) interface on /dev/cu.usbmodem1467201 (firmware 1.02, minimum SDK 6.81.06)
Z-Wave found module included in controller with no matching device (missing or disabled): 003 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 009 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 010 - Relay Power Switch
Z-Wave found module included in controller with no matching device (missing or disabled): 012 - Relay Power Switch

Device details for previously operating ZSE11
Nov 2, 2022 at 8:07:07 PM
Script address : 17
allowOnStateChange : False
allowSensorValueChange : False
batteryLevel : None
buttonGroupCount : 0
configured : True
description :
deviceTypeId : zwOnOffSensorType
displayStateId : onOffState
displayStateImageSel : MotionSensor
displayStateValRaw : False
displayStateValUi : off
enabled : True
energyAccumBaseTime : None
energyAccumTimeDelta : None
energyAccumTotal : None
energyCurLevel : None
errorState :
folderId : 1017726059
globalProps : MetaProps : (dict)
com.perceptiveautomation.indigoplugin.zwave : (dict)
SupportsOnState : true (bool)
SupportsSensorValue : false (bool)
SupportsStatusRequest : false (bool)
address : 17 (integer)
disableStatusLogging : false (bool)
indigoObjVersion : 10 (integer)
modelNameAndFirmware : Q Multi Sensor (ZSE11), firmware 1.21 (string)
propsPushTickler : 3 (string)
tempAlwaysFalse : false (bool)
userConfigVal012 : 6 (integer)
userConfigVal013 : 30 (integer)
userConfigVal019 : true (bool)
userConfigVal172 : 4 (integer)
userConfigVal183 : 1 (integer)
userConfigVal184 : 5 (integer)
userConfigVal185 : 50 (integer)
userEnergyPollingEnabled : false (bool)
userPollInterval : 0 (integer)
userPollingEnabled : false (bool)
userWakeInterval : 60 (integer)
version : 1.21 (string)
zwAppVersMajor : 1 (integer)
zwAppVersMinor : 21 (integer)
zwAssociationsMap : (dict)
g1 : (list)
Item : 1 (integer)
g2 : (list)
zwAssociationsMapStr : 1:[1] 2:[] (string)
zwClassCmdBase : 0 (integer)
zwClassCmdMap : (dict)
c108 : 1 (integer)
c112 : 1 (integer)
c113 : 1 (integer)
c114 : 1 (integer)
c115 : 1 (integer)
c122 : 1 (integer)
c133 : 1 (integer)
c134 : 1 (integer)
c152 : 1 (integer)
c159 : 1 (integer)
c32 : 1 (integer)
c48 : 1 (integer)
c49 : 5 (integer)
c85 : 1 (integer)
c89 : 1 (integer)
c90 : 1 (integer)
c94 : 1 (integer)
zwClassCmdMapStr : 20v1 5Ev1 86v1 72v1 71v1 59v1 85v1 73v1 30v1 31v5 70v1 98v1 9Fv1 5Av1 55v1 6Cv1 7Av1 (string)
zwClassIds : (list)
Item : 4 (integer)
Item : 7 (integer)
Item : 1 (integer)
zwClassInstanceCountMap : (dict)
zwClassInstanceCountMapStr : - none - (string)
zwClassName : Notification Sensor (string)
zwConfigVals : (dict)
p12 : 6 (integer)
p13 : 30 (integer)
p172 : 4 (integer)
p183 : 1 (integer)
p184 : 5 (integer)
p185 : 50 (integer)
p19 : 1 (integer)
zwConfigValsStr : 12:6 13:30 172:4 183:1 184:5 185:50 19:1 (string)
zwDevSubIndex : 0 (integer)
zwEncryptClassCmdMap : (dict)
zwEncryptClassCmdMapStr : - none - (string)
zwEncryptionStatusStr : Supported but not Enabled (string)
zwEndpointClassMap : (dict)
zwEndpointClassMapStr : - none - (string)
zwEndpointDevTypeMap : (dict)
zwEndpointDevTypeMapStr : - none - (string)
zwFeatureListStr : routing, beaming, security (string)
zwLibType : 3 (integer)
zwManufactureId : 634 (integer)
zwManufactureName : Zooz (string)
zwModelDefnVers : 1 (integer)
zwModelId : 33619974 (integer)
zwModelName : Q Multi Sensor (ZSE11) (string)
zwNodeNeighbors : (list)
Item : 4 (integer)
Item : 8 (integer)
Item : 18 (integer)
zwNodeNeighborsStr : 4, 8, 18 (string)
zwProtoVersMajor : 6 (integer)
zwProtoVersMinor : 4 (integer)
zwShowDumpDevToLog : true (bool)
zwShowEnergyPollingUI : false (bool)
zwShowMainUI : true (bool)
zwShowManualModifyConfigParmUI : false (bool)
zwShowPollingUI : false (bool)
zwShowSubmitModelInfoUI : false (bool)
zwShowWakeIntervalUI : false (bool)
zwWakeInterval : 0 (integer)
id : 207086473
lastChanged : 2022-11-02 15:49:36
lastSuccessfulComm : 2022-11-02 15:49:36
model : Q Multi Sensor (ZSE11)
name : x bYrd Motion sensor - 017
onState : False
ownerProps : com.perceptiveautomation.indigoplugin.zwave : (dict)
SupportsOnState : true (bool)
SupportsSensorValue : false (bool)
SupportsStatusRequest : false (bool)
address : 17 (integer)
disableStatusLogging : false (bool)
indigoObjVersion : 10 (integer)
modelNameAndFirmware : Q Multi Sensor (ZSE11), firmware 1.21 (string)
propsPushTickler : 3 (string)
tempAlwaysFalse : false (bool)
userConfigVal012 : 6 (integer)
userConfigVal013 : 30 (integer)
userConfigVal019 : true (bool)
userConfigVal172 : 4 (integer)
userConfigVal183 : 1 (integer)
userConfigVal184 : 5 (integer)
userConfigVal185 : 50 (integer)
userEnergyPollingEnabled : false (bool)
userPollInterval : 0 (integer)
userPollingEnabled : false (bool)
userWakeInterval : 60 (integer)
version : 1.21 (string)
zwAppVersMajor : 1 (integer)
zwAppVersMinor : 21 (integer)
zwAssociationsMap : (dict)
g1 : (list)
Item : 1 (integer)
g2 : (list)
zwAssociationsMapStr : 1:[1] 2:[] (string)
zwClassCmdBase : 0 (integer)
zwClassCmdMap : (dict)
c108 : 1 (integer)
c112 : 1 (integer)
c113 : 1 (integer)
c114 : 1 (integer)
c115 : 1 (integer)
c122 : 1 (integer)
c133 : 1 (integer)
c134 : 1 (integer)
c152 : 1 (integer)
c159 : 1 (integer)
c32 : 1 (integer)
c48 : 1 (integer)
c49 : 5 (integer)
c85 : 1 (integer)
c89 : 1 (integer)
c90 : 1 (integer)
c94 : 1 (integer)
zwClassCmdMapStr : 20v1 5Ev1 86v1 72v1 71v1 59v1 85v1 73v1 30v1 31v5 70v1 98v1 9Fv1 5Av1 55v1 6Cv1 7Av1 (string)
zwClassIds : (list)
Item : 4 (integer)
Item : 7 (integer)
Item : 1 (integer)
zwClassInstanceCountMap : (dict)
zwClassInstanceCountMapStr : - none - (string)
zwClassName : Notification Sensor (string)
zwConfigVals : (dict)
p12 : 6 (integer)
p13 : 30 (integer)
p172 : 4 (integer)
p183 : 1 (integer)
p184 : 5 (integer)
p185 : 50 (integer)
p19 : 1 (integer)
zwConfigValsStr : 12:6 13:30 172:4 183:1 184:5 185:50 19:1 (string)
zwDevSubIndex : 0 (integer)
zwEncryptClassCmdMap : (dict)
zwEncryptClassCmdMapStr : - none - (string)
zwEncryptionStatusStr : Supported but not Enabled (string)
zwEndpointClassMap : (dict)
zwEndpointClassMapStr : - none - (string)
zwEndpointDevTypeMap : (dict)
zwEndpointDevTypeMapStr : - none - (string)
zwFeatureListStr : routing, beaming, security (string)
zwLibType : 3 (integer)
zwManufactureId : 634 (integer)
zwManufactureName : Zooz (string)
zwModelDefnVers : 1 (integer)
zwModelId : 33619974 (integer)
zwModelName : Q Multi Sensor (ZSE11) (string)
zwNodeNeighbors : (list)
Item : 4 (integer)
Item : 8 (integer)
Item : 18 (integer)
zwNodeNeighborsStr : 4, 8, 18 (string)
zwProtoVersMajor : 6 (integer)
zwProtoVersMinor : 4 (integer)
zwShowDumpDevToLog : true (bool)
zwShowEnergyPollingUI : false (bool)
zwShowMainUI : true (bool)
zwShowManualModifyConfigParmUI : false (bool)
zwShowPollingUI : false (bool)
zwShowSubmitModelInfoUI : false (bool)
zwShowWakeIntervalUI : false (bool)
zwWakeInterval : 0 (integer)
pluginId : com.perceptiveautomation.indigoplugin.zwave
pluginProps : emptyDict : (dict)
protocol : ZWave
remoteDisplay : True
sensorValue : None
sharedProps : com.indigodomo.indigoserver : (dict)
states : States : (dict)
onOffState : off (on/off bool)
subModel : Motion,ui=Motion Sensor
subType : Motion
supportsAllLightsOnOff : False
supportsAllOff : False
supportsOnState : True
supportsSensorValue : False
supportsStatusRequest : False
version : 1.21

Device details from the new ZSE11:
Nov 2, 2022 at 8:08:17 PM
Script address : 23
allowOnStateChange : False
allowSensorValueChange : False
batteryLevel : None
buttonGroupCount : 0
configured : True
description :
deviceTypeId : zwOnOffSensorType
displayStateId : onOffState
displayStateImageSel : SensorOff
displayStateValRaw : False
displayStateValUi : off
enabled : True
energyAccumBaseTime : None
energyAccumTimeDelta : None
energyAccumTotal : None
energyCurLevel : None
errorState :
folderId : 0
globalProps : MetaProps : (dict)
com.perceptiveautomation.indigoplugin.zwave : (dict)
SupportsOnState : true (bool)
SupportsSensorValue : false (bool)
SupportsStatusRequest : false (bool)
address : 23 (integer)
disableStatusLogging : false (bool)
indigoObjVersion : 10 (integer)
modelNameAndFirmware : Q Multi Sensor (ZSE11), firmware 1.21 (string)
propsPushTickler : 1 (string)
tempAlwaysFalse : false (bool)
userConfigVal012 : 6 (integer)
userConfigVal013 : 30 (integer)
userConfigVal019 : true (bool)
userConfigVal172 : 4 (integer)
userConfigVal183 : 1 (integer)
userConfigVal184 : 5 (integer)
userConfigVal185 : 50 (integer)
userEnergyPollingEnabled : false (bool)
userPollInterval : 0 (integer)
userPollingEnabled : false (bool)
userWakeInterval : 60 (integer)
version : 1.21 (string)
zwAppVersMajor : 1 (integer)
zwAppVersMinor : 21 (integer)
zwAssociationsMap : (dict)
g1 : (list)
Item : 1 (integer)
g2 : (list)
zwAssociationsMapStr : 1:[1] 2:[] (string)
zwClassCmdBase : 0 (integer)
zwClassCmdMap : (dict)
c108 : 1 (integer)
c112 : 1 (integer)
c113 : 1 (integer)
c114 : 1 (integer)
c115 : 1 (integer)
c122 : 1 (integer)
c133 : 1 (integer)
c134 : 1 (integer)
c152 : 1 (integer)
c159 : 1 (integer)
c32 : 1 (integer)
c48 : 1 (integer)
c49 : 5 (integer)
c85 : 1 (integer)
c89 : 1 (integer)
c90 : 1 (integer)
c94 : 1 (integer)
zwClassCmdMapStr : 20v1 5Ev1 72v1 6Cv1 55v1 98v1 9Fv1 86v1 71v1 59v1 85v1 73v1 30v1 31v5 70v1 5Av1 7Av1 (string)
zwClassIds : (list)
Item : 4 (integer)
Item : 7 (integer)
Item : 1 (integer)
zwClassInstanceCountMap : (dict)
zwClassInstanceCountMapStr : - none - (string)
zwClassName : Notification Sensor (string)
zwConfigVals : (dict)
p12 : 6 (integer)
p13 : 30 (integer)
p172 : 4 (integer)
p183 : 1 (integer)
p184 : 5 (integer)
p185 : 50 (integer)
p19 : 1 (integer)
zwConfigValsStr : 12:6 13:30 172:4 183:1 184:5 185:50 19:1 (string)
zwDevSubIndex : 0 (integer)
zwEncryptClassCmdMap : (dict)
c112 : true (bool)
c113 : true (bool)
c115 : true (bool)
c122 : true (bool)
c133 : true (bool)
c134 : true (bool)
c48 : true (bool)
c49 : true (bool)
c89 : true (bool)
c90 : true (bool)
zwEncryptClassCmdMapStr : 70 71 73 7A 85 86 30 31 59 5A (string)
zwEncryptionStatusStr : Enabled for Commands 70 71 73 7A 85 86 30 31 59 5A (string)
zwEndpointClassMap : (dict)
zwEndpointClassMapStr : - none - (string)
zwEndpointDevTypeMap : (dict)
zwEndpointDevTypeMapStr : - none - (string)
zwFeatureListStr : routing, beaming, security (string)
zwLibType : 3 (integer)
zwManufactureId : 634 (integer)
zwManufactureName : Zooz (string)
zwModelDefnVers : 1 (integer)
zwModelId : 33619974 (integer)
zwModelName : Q Multi Sensor (ZSE11) (string)
zwNodeNeighbors : (list)
Item : 1 (integer)
Item : 6 (integer)
Item : 8 (integer)
Item : 20 (integer)
Item : 22 (integer)
zwNodeNeighborsStr : 1, 6, 8, 20, 22 (string)
zwProtoVersMajor : 6 (integer)
zwProtoVersMinor : 4 (integer)
zwShowDumpDevToLog : true (bool)
zwShowEnergyPollingUI : false (bool)
zwShowMainUI : true (bool)
zwShowManualModifyConfigParmUI : false (bool)
zwShowPollingUI : false (bool)
zwShowSubmitModelInfoUI : false (bool)
zwShowWakeIntervalUI : false (bool)
zwWakeInterval : 0 (integer)
id : 115034412
lastChanged : 2000-01-01 00:00:00
lastSuccessfulComm : 2000-01-01 00:00:00
model : Q Multi Sensor (ZSE11)
name : 023 - Motion Sensor
onState : False
ownerProps : com.perceptiveautomation.indigoplugin.zwave : (dict)
SupportsOnState : true (bool)
SupportsSensorValue : false (bool)
SupportsStatusRequest : false (bool)
address : 23 (integer)
disableStatusLogging : false (bool)
indigoObjVersion : 10 (integer)
modelNameAndFirmware : Q Multi Sensor (ZSE11), firmware 1.21 (string)
propsPushTickler : 1 (string)
tempAlwaysFalse : false (bool)
userConfigVal012 : 6 (integer)
userConfigVal013 : 30 (integer)
userConfigVal019 : true (bool)
userConfigVal172 : 4 (integer)
userConfigVal183 : 1 (integer)
userConfigVal184 : 5 (integer)
userConfigVal185 : 50 (integer)
userEnergyPollingEnabled : false (bool)
userPollInterval : 0 (integer)
userPollingEnabled : false (bool)
userWakeInterval : 60 (integer)
version : 1.21 (string)
zwAppVersMajor : 1 (integer)
zwAppVersMinor : 21 (integer)
zwAssociationsMap : (dict)
g1 : (list)
Item : 1 (integer)
g2 : (list)
zwAssociationsMapStr : 1:[1] 2:[] (string)
zwClassCmdBase : 0 (integer)
zwClassCmdMap : (dict)
c108 : 1 (integer)
c112 : 1 (integer)
c113 : 1 (integer)
c114 : 1 (integer)
c115 : 1 (integer)
c122 : 1 (integer)
c133 : 1 (integer)
c134 : 1 (integer)
c152 : 1 (integer)
c159 : 1 (integer)
c32 : 1 (integer)
c48 : 1 (integer)
c49 : 5 (integer)
c85 : 1 (integer)
c89 : 1 (integer)
c90 : 1 (integer)
c94 : 1 (integer)
zwClassCmdMapStr : 20v1 5Ev1 72v1 6Cv1 55v1 98v1 9Fv1 86v1 71v1 59v1 85v1 73v1 30v1 31v5 70v1 5Av1 7Av1 (string)
zwClassIds : (list)
Item : 4 (integer)
Item : 7 (integer)
Item : 1 (integer)
zwClassInstanceCountMap : (dict)
zwClassInstanceCountMapStr : - none - (string)
zwClassName : Notification Sensor (string)
zwConfigVals : (dict)
p12 : 6 (integer)
p13 : 30 (integer)
p172 : 4 (integer)
p183 : 1 (integer)
p184 : 5 (integer)
p185 : 50 (integer)
p19 : 1 (integer)
zwConfigValsStr : 12:6 13:30 172:4 183:1 184:5 185:50 19:1 (string)
zwDevSubIndex : 0 (integer)
zwEncryptClassCmdMap : (dict)
c112 : true (bool)
c113 : true (bool)
c115 : true (bool)
c122 : true (bool)
c133 : true (bool)
c134 : true (bool)
c48 : true (bool)
c49 : true (bool)
c89 : true (bool)
c90 : true (bool)
zwEncryptClassCmdMapStr : 70 71 73 7A 85 86 30 31 59 5A (string)
zwEncryptionStatusStr : Enabled for Commands 70 71 73 7A 85 86 30 31 59 5A (string)
zwEndpointClassMap : (dict)
zwEndpointClassMapStr : - none - (string)
zwEndpointDevTypeMap : (dict)
zwEndpointDevTypeMapStr : - none - (string)
zwFeatureListStr : routing, beaming, security (string)
zwLibType : 3 (integer)
zwManufactureId : 634 (integer)
zwManufactureName : Zooz (string)
zwModelDefnVers : 1 (integer)
zwModelId : 33619974 (integer)
zwModelName : Q Multi Sensor (ZSE11) (string)
zwNodeNeighbors : (list)
Item : 1 (integer)
Item : 6 (integer)
Item : 8 (integer)
Item : 20 (integer)
Item : 22 (integer)
zwNodeNeighborsStr : 1, 6, 8, 20, 22 (string)
zwProtoVersMajor : 6 (integer)
zwProtoVersMinor : 4 (integer)
zwShowDumpDevToLog : true (bool)
zwShowEnergyPollingUI : false (bool)
zwShowMainUI : true (bool)
zwShowManualModifyConfigParmUI : false (bool)
zwShowPollingUI : false (bool)
zwShowSubmitModelInfoUI : false (bool)
zwShowWakeIntervalUI : false (bool)
zwWakeInterval : 0 (integer)
pluginId : com.perceptiveautomation.indigoplugin.zwave
pluginProps : emptyDict : (dict)
protocol : ZWave
remoteDisplay : True
sensorValue : None
sharedProps : com.indigodomo.indigoserver : (dict)
states : States : (dict)
onOffState : off (on/off bool)
subModel : Motion,ui=Motion Sensor
subType : Motion
supportsAllLightsOnOff : False
supportsAllOff : False
supportsOnState : True
supportsSensorValue : False
supportsStatusRequest : False
version : 1.21


Second, a housekeeping issue: when I started with z-wave, I didn't understand that I had to install devices, working away from the stick. As a consequence, I have 4 modules (nodes) that are listed with no matching device (see the Reload event log above). I am unable to eliminate them. Because there is no device entry in the device list, there is nothing to delete and the exclude feature has nothing to exclude. Is there some way I can eliminate them? - or alternatively, reuse the node?

Posted on
Thu Nov 03, 2022 12:12 pm
SMUSEBY offline
Posts: 511
Joined: Sep 16, 2009
Location: California

Re: z-wave ZSE11 sensors not updating

I think I have a defective ZSE11 - it is not reporting values, and disabling the existing one. Excluding the new one results in the old one resuming updates.
ZOOZ tech support hasn't seen this before. I suspect they'll send me a new one.

Posted on
Thu Nov 03, 2022 5:40 pm
matt (support) offline
Site Admin
User avatar
Posts: 21417
Joined: Jan 27, 2003
Location: Texas

Re: z-wave ZSE11 sensors not updating

SMUSEBY wrote:
Second, a housekeeping issue: when I started with z-wave, I didn't understand that I had to install devices, working away from the stick. As a consequence, I have 4 modules (nodes) that are listed with no matching device (see the Reload event log above). I am unable to eliminate them. Because there is no device entry in the device list, there is nothing to delete and the exclude feature has nothing to exclude. Is there some way I can eliminate them? - or alternatively, reuse the node?

The Interfaces->Z-Wave->Remove Failed Modules from Controller should get rid of those. If it doesn't, create a new (temporary) Device and select the node ID you want to remove and have Indigo try to sync. That will fail, but then the Z-Stick will internally flag it as failed so when you try the Remove Failed Modules from Controller menu again it will be removed.

Keep us posted on if a replacement ZSE11 works for you.

Image

Posted on
Thu Nov 03, 2022 9:36 pm
SMUSEBY offline
Posts: 511
Joined: Sep 16, 2009
Location: California

Re: z-wave ZSE11 sensors not updating

As always, thank you.
I have learned that I am never able to add a new z-wave device without first performing a factory reset. This has been my experience, regardless of the manufacturer.
If my experience is typical, you might mention this in the basic z-wave documentation. It would have saved me a lot of time.

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