Lost ZWave after upgrading to High Sierra

I recently upgraded to High Sierra, and lost control of all my Zwave devices. I just get a long constant string of errors in the log (see below).
Do I need to update any drivers for the stick? Where would I find troubleshooting for the AEOTEC stick (not the gen5... the earlier one.)

Thanks!



Z-Wave Error rcvd unexpected bytes (sent ACK): E0
Error unknown command bytes received E0 E0 (ignoring)
Z-Wave Error rcvd unexpected bytes (sent ACK): E0
Error unknown command bytes received E0 E0 (ignoring)
Z-Wave Error rcvd unexpected bytes (sent ACK): E0
Error unknown command bytes received 00 E0 (ignoring)
Error unknown command bytes received E0 E0 (ignoring)
Error unknown command bytes received E0 E0 (ignoring)
Error resending previous command (busy or unexpected command)
Error unknown command bytes received E0 E0 (ignoring)
Error resending previous command (busy or unexpected command)
Error unknown command bytes received E0 E0 (ignoring)
Error unknown command bytes received E0 E0 (ignoring)
Z-Wave Error rcvd unexpected bytes (sent ACK): E0

[matt (support)]

Download and install the latest driver for that Z-Stick, which can be found here.

Thanks. Before I get on the phone with Apple, when I go into Security & Privacy prefs to "Allow" the extension, I can't allow it. I hit the Allow button but nothing happens. I am in an admin account, and the pane is unlocked. Any ideas?

Thanks!

Did you unlock the control panel with your password? Lower right corner.

Thanks. Before I get on the phone with Apple, when I go into Security & Privacy prefs to "Allow" the extension, I can't allow it. I hit the Allow button but nothing happens. I am in an admin account, and the pane is unlocked. Any ideas?

Are you using Screen Sharing or some other remote access? Because that panel requires input from an actual keyboard.

Thanks. Before I get on the phone with Apple, when I go into Security & Privacy prefs to "Allow" the extension, I can't allow it. I hit the Allow button but nothing happens. I am in an admin account, and the pane is unlocked. Any ideas?

Are you using Screen Sharing or some other remote access? Because that panel requires input from an actual keyboard.

Yeah, that was it. Thank you!

Yeah, that was it. Thank you!

That one burned me too. Spent almost a whole day tracking it down. In my case, I was installing VMWare, as I recall.

Although now I'm through that, installing the drivers did not fix my issue:

Enabling interface "Z-Wave 7.4.0"
Starting interface "Z-Wave 7.4.0" (pid 521)
Started interface "Z-Wave 7.4.0"
Error unknown command bytes received E0 E0 (ignoring)
Z-Wave Error rcvd unexpected bytes (sent ACK): E0
Error unknown command bytes received E0 00 (ignoring)
Z-Wave Error serial port communication error: device reports readiness to read but returned no data (device disconnected or multiple access on port?)
Z-Wave Error Z-Wave Controller might be disconnected
Z-Wave Error silently retrying serial connection every 5.0 seconds
Error unknown command bytes received E0 E0 (ignoring)
Error unknown command bytes received E0 E0 (ignoring)
Error resending previous command (busy or unexpected command)
Error unknown command bytes received E0 E0 (ignoring)
Interface Failure lost connection with interface
Error resending previous command (busy or unexpected command)
Error unknown command bytes received E0 E0 (ignoring)
Error resending previous command (busy or unexpected command)
Error PowerLinc not responding -- attempting reset
Power Failure possible power failure
Connected to PowerLinc 2413U interface on port usbserial-A600B5T4
PowerLinc address 3D.98.72, firmware version 9.14
Interface Failure lost connection with interface
Error unknown command bytes received E0 E0 (ignoring)
Z-Wave Error rcvd unexpected bytes (sent ACK): E0
Error unknown command bytes received E0 E0 (ignoring)
Error unknown command bytes received E0 E0 (ignoring)
Z-Wave Error rcvd unexpected bytes (sent ACK): E0
Error unknown command bytes received E0 E0 (ignoring)
Z-Wave Error rcvd unexpected bytes (sent ACK): E0
Error unknown command bytes received E0 E0 (ignoring)
Z-Wave Error rcvd unexpected bytes (sent ACK): E0
Error unknown command bytes received E0 E0

[jay (support)]

Are you sure you have the correct serial ports selected for both your Z-Wave and Insteon interface? Check them both. It looks like your Insteon interface is also failing which is suspicious, so I'm wondering if that's the issue...

Sorry I am so dumb about that. Yes, I changed the serial port, and now Indigo says the ZWave network is active (It doesn't have a line through it at the bottom of the main window). But it won't lock or unlock the door lock. Indigo will change the icon based on what I press, but the lock itself doesn't do anything.

I'm not getting the constant stream of errors now, but I did get this from the log:

Oct 23, 2019 at 1:07:57 PM
Z-Wave sent "Schlage Front Door" unlock
Z-Wave sent "Schlage Front Door" unlock
Z-Wave sent "Schlage Front Door" lock

Oct 23, 2019 at 1:08:34 PM
Z-Wave sent "Schlage Front Door" unlock
Z-Wave Error RCVD encryptedPacket: unexpected sequence byte CA
Z-Wave Error RCVD encryptedPacket: full raw packet 01 23 00 04 00 03 1D 98 81 D8 50 44 AA 04 8E 3B C6 A2 93 70 2E 66 29 67 E7 1B B6 0C 1D 07 F6 D6 49 26 4D BB 6C
Z-Wave Error RCVD encryptedPacket: encrypted packet A2 93 70 2E 66 29 67 E7 1B B6
Z-Wave Error RCVD encryptedPacket: decrypted packet CA 50 C7 AF 1C AD 9B 87 39 70
Z-Wave Error encrypted command received from node ID 003 has invalid CBC-MAC value (ignoring)
Z-Wave Error RCVD encryptedPacket: unexpected sequence byte 2C
Z-Wave Error RCVD encryptedPacket: full raw packet 01 23 00 04 00 03 1D 98 81 45 1B 9E 14 04 0F DF 6B EB 68 A3 09 B1 D6 C5 4C 06 39 0C 78 A5 61 22 F4 33 FC F8 1D
Z-Wave Error RCVD encryptedPacket: encrypted packet EB 68 A3 09 B1 D6 C5 4C 06 39
Z-Wave Error RCVD encryptedPacket: decrypted packet 2C E1 BE D9 86 50 34 F9 42 F4
Z-Wave Error encrypted command received from node ID 003 has invalid CBC-MAC value (ignoring)
Z-Wave Error RCVD encryptedPacket: unexpected sequence byte 62
Z-Wave Error RCVD encryptedPacket: full raw packet 01 23 00 04 00 03 1D 98 81 73 5D E8 3B 14 C5 CD 3E F2 DF 83 37 07 9D 18 B0 A0 EC 0C 68 D2 9A 2B 52 8A B5 1F 92
Z-Wave Error RCVD encryptedPacket: encrypted packet F2 DF 83 37 07 9D 18 B0 A0 EC
Z-Wave Error RCVD encryptedPacket: decrypted packet 62 5E 0C 91 C8 33 76 1D 73 8B
Z-Wave Error encrypted command received from node ID 003 has invalid CBC-MAC value (ignoring)
Z-Wave Error RCVD encryptedPacket: unexpected sequence byte F1
Z-Wave Error RCVD encryptedPacket: full raw packet 01 23 00 04 00 03 1D 98 81 FC EE 2B D8 5B 8C E9 4A B2 BD CD EE 32 BE AB 42 2B 7A 53 8F 4B 41 A1 D0 F4 D4 81 54
Z-Wave Error RCVD encryptedPacket: encrypted packet B2 BD CD EE 32 BE AB 42 2B 7A
Z-Wave Error RCVD encryptedPacket: decrypted packet F1 FF 0F E4 6F CB F6 EE 56 0E
Z-Wave Error encrypted command received from node ID 003 has invalid CBC-MAC value (ignoring)
Z-Wave sent "Schlage Front Door" lock
Z-Wave sent "Schlage Front Door" unlock
Z-Wave sent "Schlage Front Door" lock

Oct 23, 2019 at 1:10:23 PM
Z-Wave sent "Schlage Front Door" lock
Z-Wave sent "Schlage Front Door" lock
Z-Wave sent "Schlage Front Door" unlock
Z-Wave sent "Schlage Front Door" lock
Z-Wave sent "Schlage Front Door" unlock

Oct 23, 2019 at 1:13:31 PM
Z-Wave received "006 - Multisensor" status update battery level 100%

[matt (support)]

Yeah, that was it. Thank you!

That one burned me too. Spent almost a whole day tracking it down. In my case, I was installing VMWare, as I recall.

Yep, same here! So aggravating... could not for the life of me figure out why that button was a NOP until I finally tried it locally on the Mac. If Apple is going to build all of these layers of security, quarantine flags, gatekeeping, etc., they need to make sure they get the usability right. Having a button just NOP and do nothing, or having an app/installer that won't launch with a vague error message with no indication of a workaround (even though there is one, right-click and choose Open menu to launch) is crap usability.

[matt (support)]

When you upgraded to OS, did you also reinstall fresh Indigo or something? It looks like the encryption key Indigo stores in one of its preference files isn't correct, which is resulting in Indigo not being able to decrypt the packets.