Is Schlage FE599NX Supported? [Answered]

I bought a new Schlage FE599NX lock and could not get it to pair up to my Z-stick Gen 5 and did some searching on here and found 1 person who seemed to make it work - indicating that it might be supported, but I cannot for the life of me get this to pair to my Z-stick. The logs don't show much of anything at all happening when I try to include this with or without encryption. Any suggestions or should I just dump Schlage and get the far less positive reviewed Kwikset since Schlage can't seem to take you off a support call hold for nearly two hours .

[matt (support)]

Have you tried excluding it first (then re-including with encryption)? Sometimes they will come from the factory already included with a controller so you have to exclude it first before it will allow a re-inclusion.

I did, several times, to no avail. Their tech support also had me try that. Of course they have never heard of Z-stick nor Indigo so their pat answer is "well, we don't support that".

[matt (support)]

How far is the Z-Stick from the lock? Any way to temporarily relocate the Mac or lock to be just a couple of feet away from one another for the inclusion process?

The lock has never been installed on the door (I learned my lesson from when I installed my Yale back pre-7.0 with Vera). The Indigo and Z-stick are in my office with the lock.

• Normal method using Zwave->Inclusion Mode With Encryption - distance about 8 feet
• Same as above, no encryption
• Unpair the lock 5 times (to be sure), retry first two methods
• Try first two methods with lock sitting right next to Z-stick
• Try pairing with Z-stick using the Z-stick button (unplugged from Indigo computer) and right next to lock

And this morning I whipped out the old Vera and PRESTO, nothing changed . Now Vera is a supported system so I'm going to RMA this and try one more and if that doesn't do the trick then I'll go another route I guess.

If anyone else comes across this thread, this lock IS supported and WILL work, the one I got was a dud apparently because the replacement worked and I ordered 5 more and they all worked as well. The docs aren't clear on how you pair these, though, and I had to do some searching to find it so for future reference:

1. In Indigo, go to Interface -> Z-wave -> Start Inclusion Mode With Encryption
2. Press the Schlage button
3. Enter the 6-digit programming code (found in the manual as well as the inside of the lock)
4. Press the Schlage button again
5. Press the 0 button, this puts the lock into pairing mode

I've also found the Z-wave Lock Manager plugin an absolute necessity when it comes to managing user codes on Z-wave locks. On these Schlage and my Yales, the sequence of keys required to set or disable a user code is terrible and this plugin makes it a snap and has worked for me every single time. Cudos to HowardP for his great work on that plugin!!!

[matt (support)]

Thanks for the follow-up report, and I'm glad you got it up and working!