Indigo Domotics

I just picked up a couple of new Z-Wave devices, a Relay Power Switch and a Lock, and am having trouble with the latter.

Adding the Relay Power Switch (an Inovelli NZW36 1-Channel Plug-In Module) went just fine - both Z-Wave network inclusion and syncing.

Different story with the Lock, which is a nifty new Danalock V3 (https://danalock.com/danalock-v3.html), Z-Wave US version. Inclusion into the Z-Wave network worked fine, and it shows up in the node list for syncing when creating a new Z-Wave device in Indigo. But, when I press Sync, it looks promising... but then gets stuck waiting for an ACK from the Lock and times out. Tried multiple times, excluding then re-including, moving the physical position of the lock compared to the Z-Wave stick on my Mac, poking and prodding the lock to make sure it was never asleep.... and no luck.

My Z-Wave interface from Indigo is via an Aeon Labs Aeotec Z-Wave Z-Stick, Gen5 (ZW090).

Any ideas? Here's some relevant event log output - happens in rapid succession, then just hangs and times out after the 'retrieved manufacture..." line; this log output is consistent across all of my attempts.

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   Z-Wave                          Syncing - started for "032 - Keypad Door Lock"
   Z-Wave                          Syncing - retrieved module neighbors list: 31
   Z-Wave                          Syncing - assigning return route to "032 - Keypad Door Lock"
   Z-Wave                          Syncing - assigned return route
   Z-Wave                          Syncing - retrieved manufacture and model names: Danalock - 010E, Danalock (V3 BTZE) - 00090001
   Z-Wave Error                    Syncing - failed
   Z-Wave Error                    Timeout waiting for "032 - Keypad Door Lock". Module might be asleep, or is unreachable.

Seems like the lock just isn't interested in ACK'ing.

When you included it into the Z-Stick using Indigo, did you use the encryption option?

I have the same problem with the same hardware.

I included by pressing the Z-Stick while holding it close. That part was successful. It's just that the synching fails. Any clues?

You have to have the Z-Stick plugged into the Mac and then use Indigo's include with encryption option. It will not work correctly if you include it directly. Before you do that you'll need to exclude it from the Z-Stick. Follow the steps described here.

It worked, partially, when I click on "Sync", the device is not added; I get the usual error "the module can be asleep"

Basically the "syncing" is failing, here the Z-Wave debug log:

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Syncing - started for "059 - Keypad Door Lock"
   Z-Wave Debug                    SENT getNodeNeighbors: 01 06 00 80 3B 01 01 42
   Z-Wave Debug                    RCVD getNodeNeighbors: 01 20 01 80 11 06 01 60 20 00 80 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 89 (no inbound callback)
   Z-Wave Debug                    . .  getNodeNeighbors: nodeId 059, neighbors: 1, 5, 10, 11, 17, 30, 31, 38, 56, 57
   Z-Wave                          Syncing - retrieved module neighbors list: 1, 5, 10, 11, 17, 30, 31, 38, 56, 57
   Z-Wave                          Syncing - assigning return route to "059 - Keypad Door Lock"
   Z-Wave Debug                    SENT assignReturnRoute: 01 05 00 46 3B 01 86
   Z-Wave Debug                    RCVD assignReturnRoute: 01 04 01 46 00 BC (no inbound callback)
   piBeacon                        creating new beacon,  received from pi # 0/B8:27:EB:B5:F0:44:     beacon-56:13:A9:DD:CB:80  UUID: 0a0c0bff4c00100612-7772-36791

4. Apr 2020 at 21:28:51
   Z-Wave Debug                    RCVD requestVarSensorStatus: 01 0C 00 04 00 1F 06 31 05 04 22 00 0E F2
   Z-Wave Debug                    . .  requestVarSensorStatus: node 031, endpoint None, type 4, raw value 2200...
   Z-Wave Debug                    . .  requestVarSensorStatus: 1.4 W (float: 1.400000)
   Z-Wave Debug                    received "Luci Aerei" power load to 1.4 W
   Z-Wave Debug                    RCVD assignReturnRoute: 01 05 00 46 01 01 BC
   Z-Wave Debug                    . .  assignReturnRoute: node 059, success 0
   Z-Wave Error                    Syncing - failed to assign return route
   Z-Wave Debug                    SENT requestNodeInfo: 01 06 00 60 3B 24 15 93
   Z-Wave Error                    Syncing - failed
   Z-Wave Error                    Timeout waiting for "059 - Keypad Door Lock". Module might be asleep, or is unreachable.

I am using Z-Stick S2
Of course I used the "include with encryption" mode with the Z-Wave controller inserted.

Any idea?

After few trials with exclusion/inclusion, it works.

Sometimes I have these errors in the logs:

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   Z-Wave                          sent "Serratura Ingresso" lock
   Z-Wave                          received "Serratura Ingresso" status update locked (via controller)
   Z-Wave Error                    RCVD encryptedPacket: unexpected sequence byte CF
   Z-Wave Error                    RCVD encryptedPacket:  full raw packet 01 21 00 04 00 3D 1B 98 81 37 A0 04 03 A8 D0 38 93 28 A6 0A DA 99 CE AB EB 52 05 2F BB A6 1C 33 8C 46 6F
   Z-Wave Error                    RCVD encryptedPacket: encrypted packet 28 A6 0A DA 99 CE AB EB
   Z-Wave Error                    RCVD encryptedPacket: decrypted packet CF DE CE 78 C9 86 9B 92
   Z-Wave Error                    encrypted command received from node ID 061 has invalid CBC-MAC value (ignoring)