Zooz Zen26 & Zen27 - Reported button presses are reversed

Button press states are reversed for Zooz Zen26 Switch and Zen27 Dimmer - since at least Indigo v7.4 and through the latest release, 7.5. Each switch itself behaves correctly with its own local control of the attached light/load. Reverse Switch Controls option changes the behavior of the load, but doesn't change Indigo's mis-reporting of the button presses.

Pressing ON (upper paddle) reports OFF pressed (switch turns light on)

Pressing OFF (lower paddle) reports ON pressed (switch turns light off)

ON/OFF control from the Indigo UI works as expected.

The incorrect reporting affects triggers that rely on the reported press, including scene control presses. Example: setting a trigger for ON button double tap or ON button hold, requires the OFF button to be pressed.

[matt (support)]

Please press the UP paddle, wait about 5 seconds, then press the button in the Main Window to send a status request.

Then do the same with the DOWN paddle, and copy/paste the Event Log window contents showing the steps into a reply for me.

Will do when I can run Indigo again.

Server won't start this AM and activation says "Trial Expired" (I have a full license). I moved installation to new system/OS yesterday and while everything was working well afterwards, it's no longer today after some maintenance on the system. Already wrote a support email a few minutes ago.

Here you go. 5 seconds pause before status request button press and a bit over that between the next paddle activation.

Zen27 Dimmer Switch.

Dec 29, 2020 at 4:30:53 PM
Z-Wave received "Light - Dining Room" off button pressed
Z-Wave received "Light - Dining Room" status update brightness 100
Z-Wave sent "Light - Dining Room" status request
Z-Wave received "Light - Dining Room" on button pressed
Z-Wave received "Light - Dining Room" status update is off
Z-Wave sent "Light - Dining Room" status request


And Zen26 Relay Switch (same for version 2.x and 3.x firmware version switches)

Dec 29, 2020 at 4:34:00 PM
Z-Wave received "Lights - Backyard" off button pressed
Z-Wave received "Lights - Backyard" status update is on
Z-Wave sent "Lights - Backyard" status request
Z-Wave received "Lights - Backyard" on button pressed
Z-Wave received "Lights - Backyard" status update is off
Z-Wave sent "Lights - Backyard" status request

[matt (support)]

It looks like it is just the scene trigger UI names that are being reported wrong. That is, if you watch the actual device on/off states in the Indigo UI does it show the correct value as you turn it ON and OFF? I believe the module is just using the wrong scene IDs (which we can reverse in the definition).

Yes, turning these switches ON/OFF (Top/Bottom of switch or sending ON/OFF commands) turns them ON/OFF appropriately.

But because the names are reversed, it means I have to use the opposite Name(s) when setting triggers.

[matt (support)]

For now just go ahead and use the incorrect names for the Triggers. We'll update the device definition which will change the names. You won't need to reselect the correct name in the future version since the actual value you are trigger off of coming from the module isn't changing (the module is sending the opposite value than the standard).

[matt (support)]

Indigo 2021.1.0 is now available and fixes the incorrect named scenes.

I have a few Zen27's running firmware 3.01. I am running Indigo 2022.1 and I am still seeing the reversed button presses being reported. Do I need to update firmware on the switches?

[matt (support)]

In the device settings dialog do you have the Reverse switch controls checkbox checked? If so, uncheck it.

And are you seeing the wrong names in the Event Log or in the Trigger dialog UI? If in the Event Log and you do not have the reverse option enabled, then turn on Indigo's debug Z-Wave logging (via the Interfaces->Z-Wave->Configure... menu item) and record both buttons being pressed and copy/paste the Event Log results into a reply for me.

Thanks for the reply Matt. I checked the "reverse switch controls" checkbox, it is not checked. Here is the output from the debug

Z-Wave received "kitchen island" down button pressed
Z-Wave Debug RCVD dimmerSetLevel: 01 09 00 04 00 02 03 20 03 63 B3
Z-Wave Debug . . dimmerSetLevel: node 002, endpoint None, value 99
Z-Wave received "kitchen island" status update brightness 100


Z-Wave received "kitchen island" up button pressed
Z-Wave Debug RCVD dimmerSetLevel: 01 09 00 04 00 02 03 20 03 00 D0
Z-Wave Debug . . dimmerSetLevel: node 002, endpoint None, value 0
Z-Wave received "kitchen island" status update is off

[matt (support)]

To clarify, the only thing not working correctly is "up button" and "down button" are backwards, right? That is the ON/OFF state of the device is correctly being updated in Indigo when you control the switch?

Unfortunately, I just checked and I definitely did change the definition for those labels. I think that Zooz might have updated the firmware so that newer ones don't need the swap I did back in 2021. There isn't a great way to fix this since Indigo only allows 1 device definition per model ID.

That is right, the switch works properly, its just that the actions reported when you press the physical switch are reversed. its not really a problem, I just need to remember when I am creating new triggers.