Lock sync error

I have several Schlage Connect locks that have been working fine for several years. Recently when one of my z-wave sensors died, I started having intermittent communication issues with one of the locks. So I installed a z-wave repeater nearby before excluding and re-including it with the changed z-wave network.

Exclusion and re-inclusion with encryption worked fine (several times, actually), but the device won't sync. From the debug log, it's obvious that indigo is able to communicate with it and retrieve at least some of the information, but sync times out on either requestAssociations or requestAssociationGroupCount.

I did follow the the suggestion on this related, but not identical thread: viewtopic.php?p=195229#p195229

This especially sucks because it was at least sort of working before and now I have no control at all.

Any suggestions?

Code: Select all

   Z-Wave Debug                    intiatingSyncUI (timeout in 1500 seconds)
   Z-Wave                          Syncing - started for "040 - Keypad Door Lock"
   Z-Wave Debug                    SENT getNodeNeighbors: 01 06 00 80 28 01 01 51
   Z-Wave Debug                    RCVD getNodeNeighbors: 01 20 01 80 00 00 01 00 08 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 57 (no inbound callback)
   Z-Wave Debug                    . .  getNodeNeighbors: nodeId 040, neighbors: 17, 36
   Z-Wave                          Syncing - retrieved module neighbors list: 17, 36
   Z-Wave                          Syncing - assigning return route to "040 - Keypad Door Lock"
   Z-Wave Debug                    SENT assignReturnRoute: 01 05 00 46 28 01 95
   Z-Wave Debug                    RCVD assignReturnRoute: 01 04 01 46 01 BD (no inbound callback)
   Z-Wave Debug                    RCVD assignReturnRoute: 01 05 00 46 01 00 BD
   Z-Wave Debug                    . .  assignReturnRoute: node 040, success 1
   Z-Wave                          Syncing - assigned return route
   Z-Wave Debug                    SENT requestNodeInfo: 01 06 00 60 28 24 C6 53
   Z-Wave Debug                    RCVD nodeInfoFrame: 01 0E 00 49 84 28 08 04 40 03 22 72 7A 98 86 6F
   Z-Wave Debug                    . .  nodeInfoFrame: node 040, combined class list: 20v1 62v1 63v1 86v1 22v1 72v1 98v1 7Av1
   Z-Wave Debug                    SENT nonceRequest: 01 09 00 13 28 02 98 40 25 C7 F5
   Z-Wave Debug                    RCVD nonceRequest: 01 07 00 13 C7 00 00 08 24 (node ACK)
   Z-Wave Debug                    RCVD nonceReport: node 040, nonce 7E 9B 30 E6 CD 43 4C E5
   Z-Wave Debug                    SENT requestEncryptedCmdClasses: 98 02 (encrypted)
   Z-Wave Debug                    RCVD requestEncryptedCmdClasses: 01 07 00 13 C8 00 00 09 2A (node ACK)
   Z-Wave Debug                    RCVD nonceFetch: node 040
   Z-Wave Debug                    SENT nonceReport: 01 11 00 13 28 0A 98 80 9E AC 6E 93 E1 6A 31 01 25 C9 5F
   Z-Wave Debug                    RCVD nonceReport: 01 07 00 13 C9 00 00 0E 2C (node ACK)
   Z-Wave Debug                    RCVD encryptedPacket: 00 98 03 00 5D 85 20 80 70 62 71 63 EF (decrypted)
   Z-Wave Debug                    RCVD requestEncryptedCmdClasses: 01 12 00 04 00 28 0C 98 03 00 5D 85 20 80 70 62 71 63 EF FF
   Z-Wave Debug                    RCVD requestEncryptedCmdClasses: node 040, classes 5D 85 20 80 70 62 71 63 EF
   Z-Wave Debug                    SENT requestManufactureInfo: 01 09 00 13 28 02 72 04 25 CA 56
   Z-Wave Debug                    RCVD requestManufactureInfo: 01 07 00 13 CA 00 00 09 28 (node ACK)
   Z-Wave Debug                    timeout waiting for reply from module (non-fatal, skipping request)
   Z-Wave Debug                    SENT requestVersInfoGen: 01 09 00 13 28 02 86 11 25 CB B6
   Z-Wave Debug                    RCVD requestVersInfoGen: 01 07 00 13 CB 00 00 95 B5 (node ACK)
   Z-Wave Debug                    RCVD requestVersInfoGen: 01 0D 00 04 00 28 07 86 12 06 03 2A 80 16 F4
   Z-Wave Debug                    . .  requestVersInfoGen: node 040, protoVers 3.42, appVers 128.22
   Z-Wave                          Syncing - retrieved protocol version 3.42, app version 128.22
   Z-Wave                          Syncing - retrieved class hierarchy: Routing Slave : Entry Control : Keypad Door Lock (04 : 40 : 03, base 62)
   Z-Wave                          Syncing - retrieved command classes: 20v1 80v1 62v1 63v1 85v1 86v1 22v1 70v1 71v1 72v1 98v1 7Av1 5Dv1
   Z-Wave                          Syncing - retrieved encrypt commands: 20 80 62 63 85 70 71 5D
   Z-Wave                          Syncing - retrieved capabilities: routing, battery, beaming, security, frequentWaking
   Z-Wave Debug                    SENT nonceRequest: 01 09 00 13 28 02 98 40 25 CC FE
   Z-Wave Debug                    RCVD nonceRequest: 01 07 00 13 CC 00 00 09 2E (node ACK)
   Z-Wave Debug                    RCVD nonceReport: node 040, nonce 01 D8 9D 2C 2C 10 BE 88
   Z-Wave Debug                    SENT requestAssociationGroupCount: 85 05 (encrypted)
   Z-Wave Debug                    RCVD requestAssociationGroupCount: 01 07 00 13 CD 00 00 08 2E (node ACK)
   Z-Wave Debug                    timeout waiting for reply from module (retrying)
   Z-Wave Debug                    SENT nonceRequest: 01 09 00 13 28 02 98 40 25 CE FC
   Z-Wave Debug                    RCVD nonceRequest: 01 07 00 13 CE 00 00 97 B2 (node ACK)
   Z-Wave Debug                    RCVD nonceReport: node 040, nonce 71 19 CC 76 3A 1B 6B AD
   Z-Wave Debug                    SENT requestAssociationGroupCount: 85 05 (encrypted)
   Z-Wave Debug                    RCVD requestAssociationGroupCount: 01 07 00 13 CF 00 00 08 2C (node ACK)
   Z-Wave Debug                    timeout waiting for reply from module (retrying)
   Z-Wave Debug                    SENT nonceRequest: 01 09 00 13 28 02 98 40 25 D0 E2
   Z-Wave Debug                    RCVD nonceRequest: 01 07 00 13 D0 00 00 92 A9 (node ACK)
   Z-Wave Debug                    RCVD nonceReport: node 040, nonce 03 94 47 ED FC 92 70 6F
   Z-Wave Debug                    SENT requestAssociationGroupCount: 85 05 (encrypted)
   Z-Wave Debug                    RCVD requestAssociationGroupCount: 01 07 00 13 D1 00 00 09 33 (node ACK)
   Z-Wave Debug                    RCVD nonceFetch: node 040
   Z-Wave Debug                    SENT nonceReport: 01 11 00 13 28 0A 98 80 09 6B A9 F9 44 A4 7F CD 25 D2 50
   Z-Wave Debug                    RCVD nonceReport: 01 07 00 13 D2 00 00 9A A3 (node ACK)
   Z-Wave Debug                    RCVD encryptedPacket: 00 85 06 01 (decrypted)
   Z-Wave Debug                    RCVD requestAssociationGroupCount: 01 09 00 04 00 28 03 85 06 01 FF
   Z-Wave Debug                    . .  requestAssociationGroupCount: node 040, group count: 1
   Z-Wave Debug                    SENT nonceRequest: 01 09 00 13 28 02 98 40 25 D3 E1
   Z-Wave Debug                    RCVD nonceRequest: 01 07 00 13 D3 00 00 0D 35 (node ACK)
   Z-Wave Debug                    RCVD nonceReport: node 040, nonce E7 FE 6B E1 B3 F2 42 08
   Z-Wave Debug                    SENT requestAssociations: 85 02 01 (encrypted)
   Z-Wave Debug                    RCVD requestAssociations: 01 07 00 13 D4 00 00 08 37 (node ACK)
   Z-Wave Debug                    timeout waiting for reply from module (retrying)
   Z-Wave Debug                    SENT nonceRequest: 01 09 00 13 28 02 98 40 25 D5 E7
   Z-Wave Debug                    RCVD nonceRequest: 01 07 00 13 D5 00 00 95 AB (node ACK)
   Z-Wave Debug                    RCVD nonceReport: node 040, nonce DA B0 5B 60 32 5C 81 DE
   Z-Wave Debug                    SENT requestAssociations: 85 02 01 (encrypted)
   Z-Wave Debug                    RCVD requestAssociations: 01 07 00 13 D6 00 00 09 34 (node ACK)
   Z-Wave Debug                    timeout waiting for reply from module (retrying)
   Z-Wave Debug                    SENT nonceRequest: 01 09 00 13 28 02 98 40 25 D7 E5
   Z-Wave Debug                    RCVD nonceRequest: 01 07 00 13 D7 00 00 8E B2 (node ACK)
   Z-Wave Debug                    RCVD nonceReport: node 040, nonce ED 93 45 82 1F 32 33 C7
   Z-Wave Debug                    SENT requestAssociations: 85 02 01 (encrypted)
   Z-Wave Debug                    RCVD requestAssociations: 01 07 00 13 D8 00 00 09 3A (node ACK)
   Z-Wave Debug                    timeout waiting for reply from module (retrying)
   Z-Wave Debug                    maximum retry count exceeded waiting reply from module
   Z-Wave Error                    Syncing - failed
   Z-Wave Error                    Timeout waiting for "040 - Keypad Door Lock". Module might be asleep, or is unreachable.


[matt (support)]

From the looks of it the module is included okay and encrypted commands (both directions) are working some of the time, but even those times they work it takes several re-sends of the command. Most likely this means there is a range or noise issue. I'm not seeing other Z-Wave traffic so congestion/collisions aren't likely the problem. Try moving the repeater around to other outlets to see if that helps. You might have to remove the lock and include it near your Mac, but you still will likely have reliability issues until a good/clean signal path exists.

I just pulled the unit off the door and placed it 8 inches from the z-stick and got the same result. So I don't think it's a range or noise issue.

Is there anyway to increase the maximum retry count?