Hi everyone:
Called Smarthome today. After a brief discussion with the tech it was decided that I had a defective SwitchLinc. A new one is on its way. My old one will be going back for a credit. Smarthome is paying for the shipping both ways. I even ordered another LampLinc to capitalize on the free shipping!!! Life should be great once again by Thursday. Kudos to Smarthome for taking care of this so quickly.
By the way, their tech line is great. Rather than having to wait (my wait time was calcuated at 14 minutes!!), they take your name and number and return the call. I probably saved a half hour in long distance charges since the return call was on them. Number one in customer service in my book. Hope others have had similar experiences.
The forum is great and Indigo is great!
Britt