I'm trying to set up a new Harmony Elite (my first one) but have run into a roadblock that I don't understand. I'm at my wits end.
I have the remote controlling all of my equipment, but there is an important command missing from my TiVo device on the Harmony (the 'Back' button). I have added the Back button through the hub and it appears (and works fine) on the Harmony App on my iPhone. But I can't for the life of me figure out how to make the command appear on my remote. When I go to edit the screens for both the Watch TiVo activity as well as the device on the remote, the Back button doesn't appear in the list of commands to add. I even created a second command called 'Dave' in case there was some kind of conflict with the name 'Back', but that doesn't appear on the remote command options either.
Research into this particular issue seems incredibly sparse. I found one article that talks about controlling the TiVo in "device only mode" whatever that is. The one thing I haven't tried is adding the command to one of the customizable hard buttons--but that seems like a kludge. This seems like a rudimentary thing that is proving amazingly elusive.
How do you add a command to these things?