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Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Sun Jun 28, 2020 7:21 am
by hemmerdinger
PETStech wrote:
About the time of the failure, had someone plugged in a power tool charger or similar power charger/adapter. I too had a similar, 'mystery' problem which I finally discovered was a Black & Decker powerpac charger which was generating noise on one leg of our house wiring. I hadn't used that' B&D drill in years and a fellow who helps me with jobs around the house must have found it unplugged and plugged it in again.


Nothing springs to mind. I'll wonder around the house and look at each socket just in case the kids have done something I'm unaware of.
I'll report back.

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Sun Jun 28, 2020 9:25 am
by hemmerdinger
hemmerdinger wrote:
PETStech wrote:
About the time of the failure, had someone plugged in a power tool charger or similar power charger/adapter. I too had a similar, 'mystery' problem which I finally discovered was a Black & Decker powerpac charger which was generating noise on one leg of our house wiring. I hadn't used that' B&D drill in years and a fellow who helps me with jobs around the house must have found it unplugged and plugged it in again.


Nothing springs to mind. I'll wonder around the house and look at each socket just in case the kids have done something I'm unaware of.
I'll report back.


I've looked over the entire house and can't find a thing.
I did use an outdoor socket for the first time in a while. But I plugged in an Apple MBP power adapter I use all the time.
Just to be certain, I flipped the breaker for those outdoor sockets and then tried to communicate with anything but nothing works.

I find it odd that the PowerLinc reports as online but will literally communicate with nothing.
If it was noise related, surely one or two devices would work?

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Wed Jul 01, 2020 8:56 am
by hemmerdinger
I'm still having no luck with this.
Someone suggested I shut everything down for 48 hours but that didn't help.

I did notice today that I'm receiving events from hardware OK. When I manually turn a light on or off, you get the event in Indigo.
See screenshot.

Any thoughts or suggestions? Seems odd that the communication would be one way.

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Wed Jul 01, 2020 9:22 am
by jay (support)
Yeah, that does seem quite odd. However, we've seen some very odd behavior from failing PowerLincs. At this point I'd recommend getting a new one. If it turns out to behave identically you can always return it, but if it's ALWAYS receiving updates but devices NEVER respond, then that's really the only thing I can think of.

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Wed Jul 01, 2020 10:00 am
by hemmerdinger
jay (support) wrote:
Yeah, that does seem quite odd. However, we've seen some very odd behavior from failing PowerLincs. At this point I'd recommend getting a new one. If it turns out to behave identically you can always return it, but if it's ALWAYS receiving updates but devices NEVER respond, then that's really the only thing I can think of.


Fair enough Jay. I was thinking at this point, that's my only option.
I've had plenty of mileage from this unit, probably close to 10 years now.

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Thu Jul 09, 2020 6:20 am
by hemmerdinger
Good news.
A new PowerLinc module and all it back online.
Thanks for all the support.

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Tue Oct 20, 2020 4:01 pm
by jefftr66
Have been using this my 2413U modem for some time and has worked just fine. My main computer runs 10.15.7 but is actually a Hackintosh. Haven't seemed to have any issues related to this, though.
However, last weekend I changed my "Mac" from booting w/ Clover to using OpenCore and now Indigo can't seem to connect to the PowerLinc modem. I updated to 7.4.1 but that didn't help. I can see the modem connected via USB so it is working.

Interestingly my Z-wave USB controller which hadn't worked before now works!

Any help with the modem would be greatly appreciated!

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Wed Oct 21, 2020 1:32 pm
by jefftr66
Seeing this in the logs:

2020-10-20 00:00:01.824 Application Created new log file (Indigo Server version 7.4.0)
2020-10-20 14:17:01.919 Application Connected to PowerLinc 2413U interface on port usbserial-A60332O3
2020-10-20 14:17:01.920 Application PowerLinc address 34.79.4B, firmware version 9.14
2020-10-20 14:17:17.580 Power Failure possible power failure
2020-10-20 14:17:21.049 Interface Failure lost connection with interface

Would this indicate modem needs replacement?

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Wed Oct 21, 2020 3:43 pm
by matt (support)
Possibly. It definitely is communicating with it enough to get the address and firmware version from it, so there is some level of successful USB communication occurring. Given the errors I wonder if the Hackintosh/driver configuration is causing the USB connection to drop/reset after a couple of seconds of successful communication. It definitely could just be a marginal PowerLinc though. Do you have a "real" Mac under which you can try the PowerLinc to see if it works there?

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Sat Nov 14, 2020 3:12 pm
by dkillmer
Is there a way to configure redundant modems? We had one lock up this week while we were away from home and had to have someone go to the house and unplug it from the wall and unplug the usb cable to revive it.

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Thu Nov 26, 2020 7:05 pm
by dkillmer
Is it feasible to install a second modem and enable it remotely, if the primary one fails?

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Sat Nov 28, 2020 1:05 pm
by matt (support)
I'm not sure how well it would work. You'd have to either leave both PowerLinc plugged in (to both the Mac and the wall), and if you do that it seems somewhat likely that they both may fail (or freeze) if it is a power surge or brown out that is causing the problem. To avoid having them both physically connected you would need to have some type of appliance module (that isn't Insteon based; either z-wave or WiFi) to be able to physically disconnect it from the outlet, and maybe also have a USB hub plugged into that to provide the ability to connect / disconnect it from the Mac. I'm not sure the latter would be needed or not.

From an Indigo perspective you could use the remote Indigo client (or screen sharing) to select the serial port for the other PowerLinc, and then start the re-sync of all the links. Resyncing will be needed, as Indigo has to both remove the old PowerLinc's address from all the modules as well as add the new PowerLinc's address to all the modules. Doing this requires physical access to battery operated modules (to wake them), but can be done remotely for switches, lamp, appliance, etc. modules.

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Sun Nov 29, 2020 4:09 pm
by dkillmer
Thank you, Matt!

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Sun Jan 10, 2021 9:41 pm
by jlambert121
I'm not sure if this is the right place to post this or not, but is there a way to turn on transmit and received logging in Indigo for a 2413U? I am playing around with some things and wanted to see the commands currently being sent and what is returned.

I found this to enable LLIO logging (viewtopic.php?f=104&t=18832), but it doesn't seem to show the extended data.

Re: INSTEON PowerLinc Modem (2413U)

PostPosted: Tue Jan 12, 2021 7:58 pm
by matt (support)
That LLIO option should show all Insteon commands, including extended. If you need help deciphering what it is showing then copy/paste the log results (and explain the expected result) and I can take a look at it.